AutoNation Toyota Arapahoe
Customer Reviews of AutoNation Toyota Arapahoe
Review type:
Great service
2023 Toyota Corolla SE
by Anna Tr on 08/24/2023MJ was my salemans and he made it a fun and comfortable experience purchasing my first new car :)DisGruntled
by NoPlace2013 on 08/18/2023Purchased used tundra from Auto Nation with Maintenance agreement. Vehicle seemed to check out nicely. A year and Ten thousand miles later I'm getting a strange rumbling noise from under the dash? Sounds like it's coming from the under… carriage? Quoted Eight Hours $1560.00 to find the problem, and unless it is something other than the DRIVE TRAIN, You guessed it... NOT COVERED UNDER MAINTENACE AGGREEMENT !Hi, we are deeply disappointed by your experience at AutoNation Toyota Arapahoe. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6111 to discuss what we can do to help.
Amazing
by KelseighG on 08/16/2023Jason Ledbetter was my service advisor. He was exceptional at explaining things and kept me informed and updated on everything with my car as well as what service is coming up for next time. Very easy to get a hold of and very patient and… approachable!Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Highlander Service
by sherman on 08/15/2023Drove in without appointment. Worked me in and got serviced within a couple hours. On line was over 8 days away.Hi Sherman, your satisfaction is our top priority. Don't hesitate to call us if you ever need anything. Be safe on the road!
Toyota Centennial CO
by judy ward on 08/14/2023had my car in for a noise - they could not find it - glad they were honnestHi Judy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
horrible experience
by sdparrman on 08/14/2023The customer service was poor before I even arrived at the dealership. I called the service department several times and was never able to speak to anyone. I left 2 messaged and I have yet to receive a call from them. When I arrived to… my appointment (I was early), the service advisor asked if I was here for an oil change and rotate and balance the tires. I said that my appointment was for an oil change, but if the rotate and balance was included that was fine. He said again, oil change and rotate and balance. Again I said if it's included. Then he tried to sell me a fuel additive which i declined. After I had been there for over an hour, I went to ask another service advisor about the status of my car, he said it was scheduled to be complete in another 25 minutes. After 45 minutes passed and I hadn't hear from anyone, I went to try to find my service advisor, Zack. He was nowhere to be found. My car was sitting in the service bay with nobody working on it. Turns out it was completed, and the paperwork was in Zacks box. I had to find a supervisor to get someone to check me out. He asked Tod to assist me and when he told me the price, I had already put my credit card in the reader, but the price was way more than i expected. Zack had charged me for the rotate and balance. While we were discussing the charge, the reader timed out and the charge did not go through. Tod asked the bookkeepers to be sure, and he removed the charge for the rotate and balance and just charged me for the oil change. He provided good customer service and should be commended. Two days later, I received an email stating that I had been charged the original amount again. I drove back to the dealership two days later on my day off and a supervisor told me that he recognized the amount and that it had been refunded. In that two days, there was no phone call or email stating that they knew there was an issue and it had been resolved. Instead, more of my time was spent driving to the dealership and waiting to speak to a supervisor. needless to say, I found his lack of concern for my time and insincere apology infuriating. I will never return for any reason to this dealership.Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Arapahoe take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 578-6111 -- we hope to hear from you soon.
Trustworthy, professional service
by Jsgtoyotafan on 08/13/2023Dealership emails confirmation of appointments, assigns you to specific person in service department who follows through with you every step of the way. I return here again and again, and the service remains reliable each time.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
4Runner TRD purchase
by SimmsSJ on 08/10/2023Trevor at the Centenial, CO location was really good. Explained things well. Easy to relate to. Nice guy. Which then made the buying process nice. The web/pictures showed floor liners, but they weren't going to include them. He was able to… get front and back ones, not one for the back. I didn't care for the financing side but who does?Hi, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (303) 578-6111 so we can assist you further.
Kevin D. Evans
by KDEvans on 08/08/2023Excellent. Courteous and on schedule.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Repair
by jrobdoyle on 08/07/2023I was really dissapointed with the service on my 2020 Tundra. The muffler mounts had broken loose in 2 places. I was hoping it was covered by the extended warrenty that I purchased through the dealership. I learned my truck has a duel… exhaust that was installed after market so it was covered. So, I understood and paid $275 to have it fixed. 4 weeks later, one of the new welds broke loose. I brought it back in and they ended up charginb me an extra $110 to fix it. That was after they took off 15% because I complained. They added a new part which was $15 and I was happy to pay for that. However, charging me for the labor which was only needed because they didn't fix it right the first time was super frustrating. I will be looking for a new service center.Hi, we are deeply disappointed by your experience at AutoNation Toyota Arapahoe. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6111 to discuss what we can do to help.
Update. The dealership reached out to me and refunded the money for labor on the second servicing. They were apologitic and committed to making things right. I truly appreciate the follow up and customer service. I am unable to remove my original posting but I do want to revise my rating and now will give them 5 stars. I appreciate when companies are willing to evaluate the situation and do what it takes to make things right!
Great service
by Teresal on 08/04/2023Todd was very helpful. Listening to my questions patiently.Hi Teresal, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service at Autonation Toyota
by Scotty123 on 08/04/2023Jez (service Advisor) and Craig (Mechanic) do a great job with both maintenance and resolving issues. I brought my 2017 Sienna in for routine maintenance and they completed all the work successfully and in a timely manner as requested.… Craig also found an issue with the ball joint on the front end and Jez got the part ordered quickly. Always a great job by this team!Hi, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Frustrated
by Frustrated on 08/01/2023It took 4 hours to tell me tailgate lock was broken. Info I already knew because that’s why I brought it in. Waste of time. Parts had to be ordered, so unfortunately I need to go back. Worse yet, I brought the tailgate in unlocked but the… mechanic gave it back locked. That made for excessively difficult situations since it has a topper on the bed. Extremely frustrating to say the least. I’m on the market for a new vehicle, but the service department may have taken Toyota off the list.Hello, I am the service manager here at autonation toyota, can you please contact me at 303-792-1147 to help correct your concern.
Oil change
by Patty Denton on 08/01/2023Very friendly people as usual. My car's service was done in a timely manner. Not sure why I tire rotation was free but tire balancing was $40.00.The only issue I has is that I had a carabiner clip on my keychain and that was missing when I… got my keys back which is very disconcerting. The carabiner clip is not that expensive but why would someone take it. And if this was taken, could something else be taken too? It was never found. I did get 2 free car washes since it was missing.Hi Patty, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (303) 578-6111 so we can assist you further.
Auto Nation Second Key Programing
by Mike Ross on 08/01/2023Jason was very helpful and knowledgeable on what I wanted.Hi Mike, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Arapahoe. If you ever need help, just give us a call. Happy motoring!
Great dealership experience
by Denvergirl on 07/31/2023purchased two cars from this dealership before .get my service done here as the prices are comparable to small individual shops and they have shuttle service and a nice waiting area. car was done on time as promised.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Uzi was the best!!
by ashley525 on 07/29/2023My husband and I walked into Arapaho AutoNation to look for a used vehicle. Uzi was super helpful, no pressure and made the process so easy (from test driving to signing the final paperwork). Easily one of the best and nicest car salesmen… we’ve ever worked with in our 15 years of car buying!Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Professional, Knowledgeable, No BS
by Agustin on 07/29/2023Uzie was a top-notch sales rep that helped us find the ideal 4Runner. He was upfront and offered great technical acumen that made us feel good about the purchase. If you're in the market for a car and visit this dealership definitely ask… for Uzi!Hi Agustin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Chloe
by Kevin.. on 07/29/2023I called and scheduled my appointment and was given the date I requested. I was able to choose the amount of time to leave the 4 Runner with the dealership for the service needed. After the 4 point inspection it was determined that I could… use front and rear brakes along with a lifetime warranty battery & an engine air filter. I agreed to all the suggestions and the 4 Runner was still ready to be picked up at a very reasonable time. Thank you Auto Nation!!!Hi Kevin, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
4runner 30k service
by JobyJohn on 07/28/2023Extremely satisfied with the 30k service as the associates recommended what is needed and helped to save some moneyHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very Pleased w/AutoNation
by D.Adames on 07/28/2023Mr. Anderson was a very friendly service manager, very thorough check up, and was able to check on every concern I had regarding my vehicle. Very pleased with my interaction w/the service department. Thank you so much Arvid!!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Anna, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Arapahoe. We're so happy we were able to help you out! If you ever need help, just give us a call. Happy motoring!
by Heath Knoll on 08/28/2023