AutoNation Toyota Arapahoe
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Dealership Service Review
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Tacoma service
Written byon 09/11/2023
I have been to this dealer 2 times for service and will never get a service done here again. The first time hubcaps were not out back on the vehicle the 2nd time the hubcaps were not put on correctly. 1 fell of on the drive home and the others were loose. Didn’t realize I had to double check everything that they do. They also left a dirt rag inside my truck on the seat and had grease smeared down the side of by back door. I feel like I should check my oils drain bolt to make sure that was tightened. If someone can’t put a hubcap on I’m not sure they will be able to tighten a bolt.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Piper Yost on 09/14/2023
Dealer Response
Hi, thank you for bringing this matter to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 578-6111 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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