AutoNation Toyota Arapahoe
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Dealership Service Review
service Rating
Okay but lacking quality
Written byon 09/03/2023
Set up appointment online + Was given the opportunity to request loaner+ Described the issue+ Arrived 30 minutes early. Was told it would take 2 hours+ There are no loaners - The coffee shop was closed the entire time over the lunch hours - It took over 3 hours - To tell me there is no issue. The seat “coolers” aren’t. They blow ambient air…which is hot is summer, cold in winter. I had to search for my service rep. - Someone else brought my paperwork and called for my vehicle.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Gabi Porter on 09/06/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Toyota Arapahoe. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (303) 578-6111 to discuss what we can do to help.
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