AutoNation Toyota Arapahoe
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Dealership Service Review
service Rating
Poor customer service
Written byon 09/04/2023
The service was to prepare for a trip--oil change, tires rotated, and overall check-up. We were quoted a two hour wait time. Two and a half hours later I contacted the service rep and asked if the car was done. It was and he said he couldn't find us in the waiting room. There were text message and phone calls on my cell phone, but I didn't respond because I didn't hear either message. This is the second time this has happened with no contact from the service department while our car was being serviced. Does the customer have to check on the progress of the service being done?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Gabi Porter on 09/06/2023
Dealer Response
Hi, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (303) 578-6111. We would appreciate the chance to turn your experience around.
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