Mossy Toyota
Customer Reviews of Mossy Toyota
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Don’t fall for it! Fair Warning.
by No joke on 07/25/2024I felt disappointed and deceived when the internet salesman I contacted at Mossy Toyota refused to sell me a Signia XLE for the advertised price at Edmunds.com of $43,705. I was told that Edmunds.com is a third party website. The actual… price is $45,705. All I said to him was call me back if you change your mine. Same old car salesman modus operandi.2019 Toyota Tacoma TRD Off-road
by Vfarin619 on 03/11/2019Best sales experience Iâve ever had, great team and great customer service... they took care of me and had me in and out of there location with my brand new truck super quick.Destroyed my leather seats during interior detail
by ToyotaTim on 08/18/2018I could not be more frustrated and dissatisfied with their service. Here is my story, as it is unfolding, I will continue to update. I Have been a customer of Mossy Toyota in "Beautiful Pacific Beach" since 2015, when I purchased my… pre-owned 2011 Toyota Prius. I had a reasonable experience with them, so I have continued to get my car serviced there for each scheduled maintenance. On Thursday, 8/16/18, I brought my car in at 10:15 am for a scheduled maintenance, and a warranty repair. As always, I asked to do business with Ken Bailey, as he has always been straight forward, seemingly honest and no nonsense. Just the type of person I typically like to do business with when dealing with my car. Ken asked me if I also wanted a detail and cleaning...I figured, sure! have not done a deep clean in a while. I opted for the "VIP Full Interior Detail, 'Auto Spa' " -$139.95 (thinking, dealership would do a great job, worth the extra money) Ken called me around 2pm to let me know my car would be ready between 5:00pm or 5:15pm. I told him i would be there to pick it up at 5:15pm. ...SO far, business as usual. pay a little extra to go to a dealership, but they are super thorough and communicative. exactly what i would expect. the problem came when i went to pick up the car. 5:20pm -Arrived at 5:20, they handed me the keys after paying for services (total $245.11 Detail, oil changed, tire rotation...scheduled maintenance..etc). Told me to go to the white tent and they will bring my car around. car was parked near by, found by employee under tent by pressing alarm. I opened the driver side door, only to be greated by a Bright yellow stripe on the edge of my seat. I thought it was paint at first...They rubbed off the finish of my leather seats during the detail!!!!! 5:30pm -I immediately went back inside and spoke with Richard Carver. Richard called Gil down to take a look. Gil came out and looked at it, rubbed it more and said " when I rub it, it just gets bigger"... Deep sigh... Gil proceeded to try to explain to me that Some times the oil in skin can cause discoloration and deterioration in leather and he sees it all the time in arm rests and seats. I told him I don't need a chemistry lesson, and explained that when i dropped the car off, there was nothing there. there is no sign of deterioration anywhere else in the car, and now there is. It had to have originated in the last 6 hours, while the car was in their possession. 5:40went back inside, spoke to Richard Carver again. he said that there is nothing we can do right now, but Ken Bailey will be back in and call me first thing in the morning. left feeling frustrated and helpless. Either these guys are trying to be sleazy and don't care, or management has tied their hands so tight behind their back...when something goes wrong, the best they can hope for is the customer gives up. 9am the next day Ken called and asked me if i could bring the car back in to take a look at it. I told him i have pictures I would be happy to send him, but i cant get away from work till later. He declined pictures and said he would try to talk to his manager to see what can be done and he would call back. 12:09pm -- Ken called back, left a message asking if i could bring the car in before 1pm today so his director can look at it. 1:10pm -- Returned ken's call, Ken said the manager talked to the technician that cleaned my car. He said technician said the marks were there before I brought the car in..... I told Ken that that was a blatant Lie, there is no markings anywhere else on the driver's seat, or on any of the other interior leather. that was not there before. I could literally hear Ken shrug his shoulders telling me there is nothing that can be done. Ken and I left the phone call at this: Ken said he was going to look at further options. I said i can bring the car in on Thursday (8/23) first thing in the morning. as I am booked solid in the beginning of the week. I am so deeply disappointing with Both Mossy and Ken Bailey. I have continued to go to Mossy because of Ken, and I have thought Ken was an upstanding service manager, Until I had a problem. This is my first issue I have had with Mossy, and it is such a giant miss... I want to warn anyone and everyone that If you have a bad experience with mossy, please contact the BBB here: bbb.org/us/ca/san-diego... File a complaint, as well as on face book and Yelp. These guys are hoping they can continue this type of business model by churning and burning through those customers with bad experiences. Ken bailey, Richard Carver, and all the management team at mossy, Strive for exceptionalism, not avoidance. SAD. -still available for amicable resolution.A waste of time
by Hbrake69 on 03/04/2017In the past our experience with Mossy Toyota has been mixed - but their service has in the past been acceptable. Today we had an appointment to get our 70K service. We brought the car in & first the greeter asked us why we were there. We… explained that we had an appointment for our 70K service. Then the service advisor showed up & asked why we were there. We again explained why we were there & that we had an appointment. The advisor got into the car & started some discussion with another person in the car. The other person was insulted by the service technician & therefore stopped the conversation. The service advisor decided to say he couldn't help us & went inside. I asked for the service manager. The service manager was not apologetic. At that time the person that had an issue with the service advisor came in calmly to say that he didn't tell. The service manager then told my partner & I that they didn't need our kind there & that we were banned. I asked for the general manager but no one was available. Now getting my required service will be more difficult since the service manager discriminates against same sex married couples. Now I will reach out to the General Manager on Monday & also to Toyota since service is not available at Mossy Toyota. Perhaps this should be a Chevrolet dealership instead. I do not like companies that break California law & discriminates against LGBTQ!Don't trust them. don't waste your time to this dealership
by Jayel13 on 02/16/2016after all the negotiation on the price and both party agreed. in financing section. they changed all the prices. be careful specially to there salesman (andrianne rodriguez)Untrustworthy
by challenger12 on 10/15/2015I contact this dealership over the phone to see if they could much up out the door price for 2015 Prius V package ll for my dad, a sales woman after she ask me all the information needed, said, she would check the availability and consult… her boss about the price. She called me back and conformed the availability and Their agreement to much up the price. When I ask her if she could made a conformation e-mail, she said he didn't need as long as he can get their in a few hours and ask for her. As soon as my dad got their, she started to process including runing his credit with out asking his agreement when she made a model and a price change to V lll (by over 3k). Later, she claimed that because the Prius V ll package wasn't available in less than two hours after she conformed me that they had. She tried to take advantage unfairly by lying and cheating.Promise Not Kept
by DrPretorius on 09/14/2013updated 06/10/2014Sales manager promised me a front license plate bracket (they're not included, except on fleet sales), instead of just attaching the plates directly to the bumper. It's a $25 item. After several return trips to the dealer to collect my… bracket, they finally told me they weren't going to provide the item, and that I would have to buy one from their parts department. I finally purchased one online for $10.worst experience ever!!!!
by niucutie16 on 06/07/2009This was my first car buying experience and let me say I am very unhappy. We bought a Ford Explorer 2005 and on the way home it started making a noise when it went over 40mph. We were going to take it in to the dealership when we had time,… but within the 30 day warranty. Well they beat us to it because they reposessed our car. They said the contract we signed wasn't legal and because we didn't call them back in time they took our car. Then when we called they were rude and didn't seem like they wanted to resolve the situation. So the car of my dreams turned into a nightmare. Now, I am taking my business to a place that actually deserves it and treats customers the way they should be treated. Would not recommend this place to anyone.Would You Buy a Used Car From This Dealership?
by jonprz on 03/24/2009Used car salesmen are often the butt of jokes, but they are also largely responsible for their own bad rap thanks to gimmicky ads and a penchant for shrill sales pitches loaded with false promises. So, when my 14-year old Toyota truck… expired a couple of years ago, I went straight to Mossy Toyota Mission Bay, an established San Diego dealership that I had an existing relationship with. Their mechanics had done a good job servicing my old truck for over five years and I thought the dealership had a solid reputation. They were having a "certified red tag sale," and I thought if I purchased a vehicle at that time, it would further guarantee the auto's reliability. Being that I was a serious customer, I told the salesman that I needed a car for work and was prepared to buy that day. After looking at the two best-priced cars on the lot, I chose to test drive an $8000 2002 Ford Escort with reasonable mileage. I was given a free Auto Check report showing the car had a clean vehicle history, so imagine my surprise when I took it out on the road and quickly felt the car's terrible vibration. It was serious enough to make the steering wheel and dashboard vibrate and the rearview mirror shake. My cool-headed salesman was completely unruffled by this, saying it was no big deal, the car's idle just needed a minor adjustment and that Mossy would fix it for me. He seemed completely familiar with the problem and even knew how to handle it. Three times during the test drive, he showed me how I could press gently on the accelerator with the car in park to stop the shaking and rattling - temporarily. There's a reason I didn't walk away then and there. For over 20 years, I've worked at a major warehouse club where customers are our members and their satisfaction is our top priority. We bend over backwards to make things right for them, no matter what. In my experience, good business means excellent customer service and, remember, I already was a Mossy customer and had never had any complaints with their service - before this. So I believed the salesman's explanation and his promise to repair my "certified" vehicle, but I did tell him I wanted the car fixed before driving it off the lot. He said they could not give me an appointment that day, and I also couldn't get one within the 48-hour window they allow for customers to cancel their purchase. Over the next few weeks, Mossy tried to repair the car several times but could not, and then they ridiculed my request to return the car for the full purchase price. I found help at the Lemon Law Center where I was connected with an attorney and an auto investigator who only needed a single thorough check to learn what Mossy's salesmen and mechanics did not disclose me: The Escort had been completely submerged in water. They had sold me an unusable rusted-out flood car. If that's not bad enough, Mossy's sales contract included a clause that prevents me from suing them in court. This business practice, binding mandatory arbitration, is a fancy name for a dirty, anti-consumer scheme that protects companies from financial liability for all sorts of bad outcomes. I don't really understand how it can be legal, but businesses are able to cheat and lie and then hire their own fake judges who pretend to consider the facts but, nine times out of ten, rule against the little guy. It's really no different than old-fashioned highway robbery. I'm hurt by this experience, and not just in the wallet. My attorney was told by the dealership's attorney that "Mossy wants to take a stand" in my case. A stand against what? Honesty? Fairness? I thought Mossy might eventually accept their responsibility, acknowledge their "mistake" and make things right with me. But this has been going on now for over two years, and it's not over yet. In August of 2007 the court ordered us to arbitration at Mossy's request. Ever since then Mossy has stalled and delayed the arbitration. They reStraightforward, Courteous & Prompt
by karlito1 on 02/26/2009I'm sorry the previous post was negative. In my case, it was positive - for the most part (price - surprised?) Service at a dealer is always be expensive. But when you want Toyota parts with Toyota Certified Technicians - go to the… dealer. Mark, my service rep was EXCELLENT about keeping me up to date on the repair status on my car. He called several times, told me when he'd call to follow up and did exactly that. Rare to find people in this business that actually do what they say they will do. My car was repaired as promised, by the time estimated and it was done right. Not only did they give me a free loaner car (extensive and expensive mechanical repair), Mark made sure the car was washed and detailed inside (I have 2 Golden Retrievers - lots of hair everywhere). Ask for Mark personally - he'll take care of you.Complete & total RIPOFF!! Run, don't walk - no wait, just keep driving by!
by karlito1 on 02/26/2009Made a deal on a new car. Started the financing process. Current car appraisal value in Kelley Blue Book and Edmunds is about $7,000. When they came back with the "details", there was an amount for $1,103. Asked what that was for .… . . How much EXTRA I would need to pay to get them to take MY car in trade! No Freakin' Way ! ! ! "We'll sell you a new car and let you pay $1,103 EXTRA to take your car in trade." This is the Sales Manager. [violative content deleted]. I could have gotten a new car for less $$$ if I didn't have a trade. Good thing I asked - I feel really bad for the people that have been TOTALLY hosed by these [violative content deleted] people. Had a VERY good customer experience with the Service Department, even though the price was a bone crusher. All work completed per plan and they gave me a free loaner. :o/ Done. I feel a LITTLE better now.Worst customer experience
by beemerbaby on 12/18/2008I recently spent three months looking for a car. In that time, I took a lot of test drives trying to decide which car was best for me. One of my early test drives was a 2008 Solara convertible at Mossy. I decided against that car, but… later on decided to try a Camry hybrid. I dug the original salesman's business card.out of my wallet and asked for him when I went back to the dealership. I expected to be treated well because of my loyalty. Instead, I was asked to come back for a test drive on another day that wasn't so "busy". I could have understood it if they had a lot of customers, but I only saw one other customer on the lot and two salesman sitting around doing nothing. When I persisted in having the test drive that day, they tried to direct me down the street to their used car lot, saying that was the car that was available for test drives. I told them I wasn't interested in a used car, but they still refused me. Of all the dozen or so dealerships I visited in my search (Carmax, Toyota, BMW, Lexus, Volvo), this is the only one where I had trouble. And it wasn't a specific salesman. During this particular visit, I talked to two different salesman and got the same story from both. I was there on a Saturday, so you might have a better experience if you went on a different day. But I don't feel the customer should have to plan their car shopping around what's convenient for the dealership. At the time I'm writing this review, there is an economic crisis and people aren't buying cars. Given that situation, their behavior makes even less sense. In my case, I had to have a car so I was definitely going to buy something. I made them aware of this, but it didn't seem to matter. I always respected the salesman's time and expected the same treatment in return. I did not get that from Mossy.Typical car salesplace.
by abegil45 on 09/23/2008I was totally taken advantage of on my tradeand was put in a full price truck when the dealer could have put me in twice as much truck for the same price, they had no mercy on me and made me believe I was getting a great deal, a friend from… another dealership and my bank told me they couldn't believe that I signed the contract, [violative content deleted]Good Specail, Bad Negotiating
by dncris on 01/09/2008I had talked to 4 dealers in San Diego area. I saw on Mossy Toyotas website a great deal for a Camry Hybrid Lease Special. It was a low down and a low monthly. I called and talked to a sales woman to make sure this special was still good… and she found out and called me back and said yes. I even mention I might want two Camry's and made an appointment to see her the next day. Going in to this store I knew what my car was worth for the trade in by viewing Edmunds and KBB website. I just wanted to get down to how much they would give me for my BMW but the sales lady insisted that I go look at her inventory and then insisted I take the Camry on a test drive to make sure it runs how I expect it too. I told her i had already test drove one already but she said I must drive it first ( Like I will fall in love with it if I drive it) So I complied and drove it about 12 miles on a route she takes everyone on.. So we get back into the store and sit at her desk and she wants me to fill out an application. (I just wanted to know what I will get for my trade in) I had told her in the car that I already checked what the trade-in value was and that I should be close to even on my payoff for the BMW. She mentions that usually on BMW's that its usually 5000 dollars that needs to come out of pocket cause BMW's are hard to resell. I mentioned that if that was the case then we would'nt be doing business. So anyway, She talked to the guy who "works the numbers" and gives him the appraisal form I filled out for my BMW. She comes back to tell me they will give me 26,000 for the car. I almost flipped! My BMW is a 2007 328i coupe with sports package which is 18 inch rims instead of 17inch, Bluetooth, Dual Power Seats with drive memory. and leather interior. with 17,500 miles it retails at 38K on KBB and only 33K on Edmunds. (I have no idea why it is sucha big difference when the two sites you to be close to the same in recent years) Trade-In value was 31,090 on KBB and 29,299 on Edmunds. (this is all in good or clean for the shape of the car, even though I would say its in excellent condition.) She talks to the "numbers guy" again and comes back with a "okay maybe between 26k to 27K". I told her she was a nice person but business is business and to have a nice day, Then she goes to the "numbers guy" one last time and comes back with a "okay what if we give you 29K" By that point I was already upset cause of the prior estimates and felt like they thought I was stupid. I told them that their website for the toyotas of San Diego had a appraisal estimator and was used by KBB and they said they dont go by KBB cause its never accurate. My pay off was for 32,505.66. I wasnt going to come out of pocket an extra 3500 on top of the down that was needed for the lease. I did expect them to maybe tell me 29,000 and I would have said 32,500 and we could have came to an agreement some where in between. That never happen and that's why I say this place does not know how to make a good sell. BAD NEGOTIATING!4 Runner game player
by auntbea3 on 08/10/2007A previous email to this dealer explained exactly what we needed; here is the response: "Thank you for your reply and giving me the opportunity to earn your business! I know you prefer emails only, so I just wanted to touch base and see if… you could provide me a little more information about the 4Runner you are looking for. Are there any other features other than the Automatic, SR5 V6 that you are looking for? Also, what are your top 3 color choices? Would you like to come in for a test drive to be sure the vehicle fits your needs? I look forward to assisting you with your car search. This info had been previously submitted by email so we submitted it again: (Incidently, we sent this same message to all of the inquiries for "more information"; this was our standard response to this dealer, who needed to "know", what it only took 1 email for 2 other dealers to understand and get immediately) "Okay, here are our blunt answers to your questions: We need a 2007 vehicle that can seat 3 large kids in second seat, 4 liter engine (would like 4 cylinders but unavailable in this model), 4 wheel drive, and roof rack, thats it. So far, our research on Edmunds has led us to the 4 Runner. Were not into the music, or bells and whistles options, the less, the better; its transportation and it needs to be simple, efficient and economical. (we had previously stated that color was unimportant) No trade in. We have our own financing. Test drive depends on price. Were not loyal to San Diego merchants, were willing to purchase in LA (and have done so in past). No games please. Weve done our research. Prefer email because it is more efficient for us. Phone calls will get the machine" So with all of this information and knowing that we were "Edmunds educated", we we're blown away to get another email saying: "Below you will find the details of the 4Runner you inquired about. I appreciate you letting me know that price is your driving factor." MSRP 31,494 MVP -$500 Rebate -$2,500 28,494 Mossy value pricing is $500 off MSRP. We only have two left and as long as they're available there is an additional $2,500 rebate available. This represents a great deal on this vehicle. Beyond this, any reasonable offer you would like to make I am happy to present to my supervisors." Games! Did I have "STUPID" written on my emails? Found the same options and 4Runner at two other local dealers who actually appreciated us being upfront with them (realizing also that unloading August 2007 inventory to make room for 2008 makes sense) and both quoted written figures at $25-26K rebate included, $6000 below MSRP! Invoice was ~$27K. But I guess my deal isn't as good as Mossy's $500 off MSRP, wow, what a deal! Now check out the review of the service department by another Edmunds user.Bad customer service - Communication issues
by rajeshgopalan on 08/06/2007I dropped off my car for the first 5000 mile / 6 month servicing. I was told that the car would be ready in 1.5 hours. I gave them 4 hours and called back to find out if I could pick up my car. The person answering my call told me that… my car was not ready yet and he didn't know why the technicians had not yet worked on my car. On top of that , he tried to justify the fact that it was okay for this sort of delay to occur. Then, after 15 minutes, I called back to find out when I should come to pick up my car and I was told that my car was ready.... just like that! I finally drove to the service department, completed the paperwork and I was waiting for my car to be delivered. It took them more than 30 minutes after I signed the paper, to even realize that I was waiting for my car. The service rep, then comes over to me, looks at the paper I have in my hand and calls out over the PA system to have someone deliver my car to me, which was car number P157. Except that he calls out clearly P175. I didn't know whether to laugh or cry. He didn't even realize his folly and I had to correct him! :-( I had an earlier incident before this, whose details I do not want to get into. I should have learned my lessons then, but it took me two shoddy customer service blunders to realize that the service department here was just plain customer un-friendly and there was literally no communication between the people working there! I only got promises which were not adhered to and nobody even bothered to explain what sort of servicing was done to my car!Mossy Toyota Pawns off Defective Vehicle hold me in Arbitration Purgatory
by jonprz on 04/22/2013updated 06/01/2025[non-permissible content removed] My name is Jon Perz. I'm from San Diego, where I have worked as a clerk for a major world wide retailer for over 24 years. Thank you for having this hearing and for inviting me to testify. In 2007, I… purchased a certified used 2002 Ford Escort for $12,000 from Mossy Toyota. When I took it for a test drive, I noticed a vibration, and asked about it. They said that the idler needed to be adjusted and they could take care of it if I brought it back the next day. At that time, I had been a loyal customer of Mossy Toyota for over 6 years. They are the most prominent dealership in town, with nearly a dozen dealerships. The car came with a 90-day, 3,000 mile bumper-to-bumper warranty and I also purchased an extended warranty. I had no idea then that the contract I signed included a clause -- on the back -- that took away my Constitutional rights and required any dispute to be submitted to an arbitration program chosen and paid for by Mossy Toyota. When I took the car back for repairs, I was taken aback by their change in attitude. I found out later that Mossy knew about the vibration problem before they sold the car to me, and knew they could not fix it. They claimed that the vibration was "normal" and didn't need to be fixed. They took the car for repairs twice, but the shaking and rattling continued. I asked for a refund, several times, but they refused. Then I contacted an independent expert, who found extensive rust damage and other signs that the car had been submerged under water. He said that vital electronic equipment was contaminated and corroding. He also found that the vehicle had been in a collision. (I found out later that the collision damage had been reported to Carfax.) He concluded that the car was unsafe to drive. I then made arrangements for an alternate vehicle. I was stuck with a lemon I could not sell to anyone, knowing what I knew about it being unsafe. I would not take advantage of anyone else by re-selling it. The car remains sitting, un-driven, un-drivable, and collecting dust in my garage to this day. Finally I hired an attorney who filed a suit. Then Mossy Toyota filed a motion in court to get the case kicked out of court and go to arbitration, before the American Arbitration Association. While I was waiting to get things resolved, I had to keep making monthly payments for the car. Otherwise, it could have been repossessed, ruining my credit. I ended up paying off the entire loan of over $12,000 -- all for a car I couldn't even drive. My attorney found out that one arbitrator who was going to hear my case had a history of representing car dealers. Another had a history of ruling for the company and against the consumer on forty different cases. So he contested the arbitrators. Then Mossy refused to pay to initiate the arbitration proceedings, as required by the contract. Under the AAA rules, the company was supposed to pay $750 to start the arbitration process moving. Instead, Mossy insisted that I pay up-front. But that is contrary to AAA rules. The contract they presented to me said that they would pay up to $1500 for case management and arbitrator fees, but they still insisted that I pay instead. My attorney has tried over and over again to get the case heard. I've been waiting ever since 2007, just to get my case heard in arbitration. Finally, last year, the AAA wrote a letter to Mossy refusing to hear any case involving Mossy, and demanding that the AAA name be removed from Mossy's contracts. The AAA wrote they took that action because "Mossy Toyota has not complied with our request to adhere to our policy regarding consumer claims..." Recently, the court ordered that my case be heard by the Judicial Arbitration and Mediation Services (JAMS). I have a hearing date set for next June, before a JAMS arbitrator. But just last week, Mossy filed a motion seeking to have the case dismissed and taken off the docket for JAMS. So now I'm still having to battle, just to get a hearing in arbitration. I know that the proponents of arbitration claim that it's faster than courts. But -- I don't think they take into account cases like mine. If I had been able to have my case heard in court, I think that Mossy Toyota would not have sold me that defective car in the first place. But why not, since they know I can never get them in front of a jury?Interim Song Beverly Ruling: Dated September 15, 2014 Breach of Express Warranty and Implied Warranty of Merchantability (Song Beverly Act) Mossy included a limited express warranty (90 days or 3000 miles) for 100% of the parts and labor costs on engine and transmission repair. The panel finds this would include the vibration problem. Mossy made two attempts to repair the vehicle with no success whatsoever and then informed Mossy it could not be repaired and was, at any rate, "normal" for this vehicle. In the event a warranted defect substantially reduces the value, use or safety of a vehicle, the seller must replace or repurchase the vehicle, or otherwise make restitution to the purchaser. This was a vehicle purchased at retail, for Perz' personal use. Perz made several requests of Mossy to repair the defect, and Mossy agreed to attempt the repair twice. Mossy was given adequate opportunity to repair or replace or make restitution. It was unable to do the first and refused to do the others. Perz has proven the elements necessary to prevail on this cause of action. The implied warranty of merchantability requires that the vehicle be fit for its ordinary use, in this case personal transportation to and from work. The only description of the condition of the vehicle is that it was unsafe to drive. Mossy's attempt to "reduce" the vibrations at stops by putting it into neutral corroborates the intensity of the vibrations and the unsafe measures which had to be taken to reduce the vibrations and allow for accurate vision through mirrors and the windshield. No opportunity to repair is required, though several opportunities were given. Perz has proven the elements necessary to prevail on this cause of action. Under the Song-Beverly Act. The panel is authorized to award double damages on the Song-Beverly causes of action, if Mossy's failure to act was willful, which it was. (Civil Code section 1794(c)). Perz is entitled to an award of fees and costs on the Song-Beverly causes of action (Civil Code section 1794(d)). Perz is entitled to reasonable attorney's fees and costs. JAMS ARBITRATION NO. 1240021161 ##
Great Staff!
by mberneger on 01/15/2013updated 06/01/2025My son was buying his first car, a Scion tC. The salesmen were extremely friendly and helpful. They searched San Diego and found him the exact car in the exact color he wanted and brought it to Mossy that same day. The finance gentleman was… also friendly and helpful--not pushy at all. He wound up helping my son finance the car for the monthly payments he wanted and he could even afford to add a few extra features. It was a great experience for him (and for me, too)No live communication
by jkl56 on 01/08/2014updated 06/01/2025I contacted Mossy through Edmunds and immediately received an automated reply which is normal. After the initial reply, I received an e-mail asking if the address I had given was a good place to contact me, I replied yes it is. I then got… an e-mail asking if the phone number I provided is a good number to reach me in which I replied yes. At 4:19am the next day I received an automated e-mail asking when is a good time to reach me. After another e-mail asking when I would like to test drive and still not speaking to anyone, I'd given up on this dealership. Four days later, still no actual communication.Excellent
by alicatlin on 04/06/2014updated 06/01/2025I had an excellent experience buying a new Prius v at Mossy. I knew what I wanted and what the pricing was thanks to Edmunds, and they met my offer with efficiency and grace. I believe there is new management in sales and they are not into… haggling and deception. Salesman Aleksey was great. Now I hope servicing will go as smoothly.Did not honor pre-negotiated price
by vmart on 05/10/2011updated 06/01/2025I got in contact with Mossy Toyota via the AMEX Internet sales. Each dealership submits what they will sell cars to AMEX. AMEX lists the dealers and what they will sell the car for. The deal with AMEX stipulates there will be no negotiating… since the dealerships submits what they will sell the car for. I selected Mossy Toyota for this. Was put in email contact with Kazumi Nakawatase (fleet sales). They sent me the price I would pay for a Prius. (March 8). This matched what the AMEX web app listed (aside for an option not available). I asked a few questions via email and then stated that I would come in on Sunday to purchase the car (March 13). On Sunday I find out that Kazumi has it off (not an issue). They were busy so another sales person helped me (forgot name). Person confirmed that the price was pre-negotiated and all I need to do was to accept the deal. I test drove the car. They asked that I do a credit check. We discussed my trade in value. Then they come back and say that they will not honor the deal with AMEX. They wanted me to pay more. I refused and left. I will not use Mossy in the future for any car purchase. They did not have to wait until I have spent about 2 hours there to tell me they would not honor the pre-negotiated deal. I sent an email to Kazumi about this that night and never heard back.
Videos
About our dealership
Amenities
- Complimentary Coffee
- Shuttle Service
- Rental Car Service Onsite
- Television
- Express Service
Languages Spoken (2)
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I told members of Congress my story last year in support of the Arbitration Fairness Act HR: 1020 and was featured in the September 2009 issue of Consumer Reports. CARS (Consumers for Automobile Reliability and Safety) produced a video covering the nightmare Perz is going through. Additional information: http://www.mossyscrewedme.com Seacrch You Tube "Mossy Toyota" You Tube Video: http://www.youtube.com/watch?v=9sCUmXfy03c
by jonprz on 12/06/2010