Mossy Toyota

I recently spent three months looking for a car. In that time, I took a lot of test drives trying to decide which car was best for me. One of my early test drives was a 2008 Solara convertible at Mossy. I decided against that car, but later on decided to try a Camry hybrid. I dug the original salesman's business card.out of my wallet and asked for him when I went back to the dealership. I expected to be treated well because of my loyalty. Instead, I was asked to come back for a test drive on another day that wasn't so "busy". I could have understood it if they had a lot of customers, but I only saw one other customer on the lot and two salesman sitting around doing nothing. When I persisted in having the test drive that day, they tried to direct me down the street to their used car lot, saying that was the car that was available for test drives. I told them I wasn't interested in a used car, but they still refused me. Of all the dozen or so dealerships I visited in my search (Carmax, Toyota, BMW, Lexus, Volvo), this is the only one where I had trouble. And it wasn't a specific salesman. During this particular visit, I talked to two different salesman and got the same story from both. I was there on a Saturday, so you might have a better experience if you went on a different day. But I don't feel the customer should have to plan their car shopping around what's convenient for the dealership. At the time I'm writing this review, there is an economic crisis and people aren't buying cars. Given that situation, their behavior makes even less sense. In my case, I had to have a car so I was definitely going to buy something. I made them aware of this, but it didn't seem to matter. I always respected the salesman's time and expected the same treatment in return. I did not get that from Mossy.