Mossy Toyota

I dropped off my car for the first 5000 mile / 6 month servicing. I was told that the car would be ready in 1.5 hours. I gave them 4 hours and called back to find out if I could pick up my car. The person answering my call told me that my car was not ready yet and he didn't know why the technicians had not yet worked on my car. On top of that , he tried to justify the fact that it was okay for this sort of delay to occur. Then, after 15 minutes, I called back to find out when I should come to pick up my car and I was told that my car was ready.... just like that! I finally drove to the service department, completed the paperwork and I was waiting for my car to be delivered. It took them more than 30 minutes after I signed the paper, to even realize that I was waiting for my car. The service rep, then comes over to me, looks at the paper I have in my hand and calls out over the PA system to have someone deliver my car to me, which was car number P157. Except that he calls out clearly P175. I didn't know whether to laugh or cry. He didn't even realize his folly and I had to correct him! :-( I had an earlier incident before this, whose details I do not want to get into. I should have learned my lessons then, but it took me two shoddy customer service blunders to realize that the service department here was just plain customer un-friendly and there was literally no communication between the people working there! I only got promises which were not adhered to and nobody even bothered to explain what sort of servicing was done to my car!