Mossy Toyota
Dealership Service Review
In the past our experience with Mossy Toyota has been mixed - but their service has in the past been acceptable. Today we had an appointment to get our 70K service. We brought the car in & first the greeter asked us why we were there. We explained that we had an appointment for our 70K service. Then the service advisor showed up & asked why we were there. We again explained why we were there & that we had an appointment. The advisor got into the car & started some discussion with another person in the car. The other person was insulted by the service technician & therefore stopped the conversation. The service advisor decided to say he couldn't help us & went inside. I asked for the service manager. The service manager was not apologetic. At that time the person that had an issue with the service advisor came in calmly to say that he didn't tell. The service manager then told my partner & I that they didn't need our kind there & that we were banned. I asked for the general manager but no one was available. Now getting my required service will be more difficult since the service manager discriminates against same sex married couples. Now I will reach out to the General Manager on Monday & also to Toyota since service is not available at Mossy Toyota. Perhaps this should be a Chevrolet dealership instead. I do not like companies that break California law & discriminates against LGBTQ!
- Recommend this dealer? No
- Did the dealer honor all commitments made? No