Customer Reviews of BMW of Tucson
Review type:
Run away don't walk...
by Connor on 05/28/2025If you are shopping for a waste of time and zero communication these guys got it all. Was rushed in after agreeing to numbers, just to find they sold the car. Zero communication, zero empathy, just good ole common dealership attitude. Do… yourself a favor and go somewhere else.Owner
by Sandiejim on 05/27/2025I just bought a pre-owned vehicle and my sales person Jay Owens went out of his way to make the sale easy for me.Ashur is great for the customer
by Mike on 04/09/2025Purchased a used 2022 BMW X7 from BMW Tucson. Ashiur was my salesperson and gave me great service with timely responses. I would recommend this dealership for purchasing either new or used vehicles.Expect MUCH more from dealership for spending $120k on a new BMW
by Expectations on 12/10/2024You can expect a red ribbon treatment for buying a new BMW from Tucson dealership, but IF the BMW employee who owns a Tesla that needs charging, your slot in the new car delivery part of the showroom will be taken by the Tesla… Expect a red… bow on the hood of your new car to impress your spouse (like Mercedes Benz dealerships often do….) keep dreaming. Expect a user manual in the car? Finally got one when we took the car back the next day, but really? Expect all the plastic film will be off the car when salesman brings it out to present to us; wrong again. Expect your vehicle pick-up time to be honored; wrong again, forcing us to cancel a fancy dinner with friends just to accommodate a dealership 5hr 30 min delay to get your car delivery fulfilled. Expect the GM will endeavor to make it right; ever heard of telephone tag; however sincere the Dealership GM is…One might think after 4 weeks, there would be a concerted effort to ‘make things right’ and have a face-to-face… . Expect to ask the Dealership “Genius” a bunch of technical questions; previous person in this slot quit and dealership has yet to replace…so Salesmen try as best they can but its a far cry from a product specialist. Suggest buying from Phoenix for your new BMW. That’s been our experience.Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Dealership and Salesman and Finance Dept all have my phone number. I’m NOT posting my phone number online.
Why sell a car that was never sent to emisson
by DVALOPEZ on 08/19/2024Jay was great..BMW not so much. How do you let a car go on the lot without emission. I was especially annoyed when I got the emission done and was told to come back when my car was on empty and they would fill the tank. How about give a… give card for gas and I can fill when needed. Apparently BMW does not have that ability so their name now does not hold that luxury I thought was associated with BMW.Hi, we appreciate you taking the time to respond. The staff at BMW of Tucson take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (520) 549-2167 to discuss what we can do to help.
ST
by AUButterfly on 08/01/2024updated 08/08/2024Isaiah was such a polite, not pushy, knowledgeable sales man. I'd recommend him to anyone!Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Back for my 4th time
by RobertL on 07/29/2024Juan Carlos was as responsive as ever. He has sold us our last 4 BMWs and each has been a great sales experience. Low pressure, well informed and customer focused. My one complaint was the finance process. We came in with a pre-approval… and funding documents. Chose the car in less than 30 mins and then waited for almost 3 hours for finance. Conversation was going well until we said we didn’t want any additional add ons. At that point the tone and demeanor of the finance manager was less than cordial. So my true rating, since I can’t separate them are Sales process was 5-star and finance was 2 stars.Hi, thank you for taking the time to share your feedback with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (520) 549-2167. We would appreciate the chance to turn your experience around.
Thumbs up AutoNation
by Toblerone on 07/08/2024Overall excellent, we felt lucky to find the 2016 I series in Tucson for approximately $16,900. My only concern is that when signing the financing I was pitched, and bought, a 5 year $5000 warranty that to this day I don't completely… understand. It was described as a "anything" warranty, electrical, AC, etc, but after reading the contract I fear it's ess comprehensive. There's no doubt I was upsold, fine by me IF what you bought is what was pitched. Still, I am confident BMW AutoNation in Tucson will do the right thing, but...to be seen. Best regards.Hello, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (520) 549-2167 so we can assist you further.
BMW X3 purchase
by Antoinette on 07/07/2024On 6/15/2024 I purchased my vehicle after trading in my previous BMW. The paper work was excruciating!! We spent at least 10 hours at the dealership. Our salesman was very nice and competent, but the person in charge of finances,… registration seemed not to be prepared. Our salesman noticed that the VIN # did not match the car we were buying. We were never explained to us that BMW and Ford dealership computer programs had been hacked. Our sales person had problems programming us into the car. Another associate refused to help and was extremely unpleasant. We have had possession of the car for 3 weeks without several safety settings on. Examples, lane change warnings, pedestrian crossing warning, lane departure vibration. I realized that this may be related to the hack of BMW but we should have been notified right away. Due to this, the car has been sitting in our garage until BMW problems are resolved. If I had known, I would probably not have bought the car at that time.It appears that sales are more important than the customer.Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (520) 549-2167 to discuss what we can do to help.
Exceptional Customer experience
by Jeff M on 05/08/2024I would like to recognize Kevin White and the management team at Tuscon BMW for providing exception customer service in acquiring a new BMW Z4. They provided great support throughout the purchase process and were able to find the car that I… was looking for in the Autonation network and have it delivered to my home which is a good distance from Tuscon. Highly recommend this dealership.Hi Jeff, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Title: Exceptional Experience Purchasing a Certified Used BMW X3
by LoriL777 on 04/06/2024I recently had the pleasure of purchasing a certified used BMW X3, and I couldn't be more satisfied with both the vehicle and the entire buying process. From start to finish, my experience at the dealership was nothing short of… exceptional.Upon arriving at the dealership, I was greeted warmly by the staff, who were knowledgeable and attentive throughout the entire process. They guided me through the available options and patiently answered all of my questions, ensuring that I felt confident in my decision.The certified used BMW X3 exceeded my expectations in terms of quality and performance. It was meticulously inspected and maintained, giving me peace of mind knowing that I was driving a reliable and well-cared-for vehicle. The sleek design and luxurious features of the X3 truly impressed me, and I couldn't wait to hit the road in my new car.Moreover, the dealership's commitment to customer satisfaction was evident in every interaction. They went above and beyond to accommodate my needs and preferences, making the purchasing process smooth and hassle-free. From securing financing to finalizing the paperwork, everything was handled efficiently and professionally.Overall, my experience purchasing a certified used BMW X3 was outstanding. I highly recommend this dealership to anyone in search of a high-quality pre-owned vehicle and exceptional customer service. I am incredibly grateful for their assistance and couldn't be happier with my decision to invest in a BMW X3.Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of BMW of Tucson and we hope to be of service again in the future.
Buying a car
by Vanda Jane on 02/02/2024Car buying, in general, is absolutely no fun but BMW Tucson changed the experience. From the first phone call to inquire if the Honda Fit was still on the lot, Patrick Taylor was nothing short of courteous and helpful - this extended to… our coming in to your showroom, test driving the car and having all our questions answered. Patrick Mccoy was also wonderful in steering me through the actual transaction.Hi Vanda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Very helpful salesman.
by Charles on 02/01/2024Excellent low pressure help in locating and selling me a BMW X3.Hi Charles, we're so happy we were able to help you out! Drive safe, and we'll see you on the road.
New BMW X1M
by KennethE on 01/13/2024Upgraded from X1 to M Version. Jay Owens, Client Advisor, excellent to deal with. Avoided the drama that is too often part of the process. Fair trade in. Finance went quickly. Honorable place to do business.Hi Kennethe, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Excellence
by Noscreenname on 01/12/2024Purchasing our BMW X5 was a pleasant experience. From the trade in we had to the price of the new car, BMW made it easy.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
BMW X1
by HC SARNOFF on 01/08/2024This is our 3rd BMW from Tucson BMW. Our salesman has always been knowledgeable and informative. He made our purchase simple and easy.Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Mike Kennedy
by Mike Kennedy on 01/04/2024Rachel couldn't have been more professional and engaging. Patrick is the best at closing and sealing the deal. Absolutely the best purchasing experience. Thank you all so much.Hi Mike, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Refreshing great car purchase experience!
by Bob S on 01/01/2024Switching back to BMW after many years with MB it was a genuine pleasure to do business with BMW Tucson. Brett and Juan Carlos, my Client Advisors, were product savvy, and non-aggressive. I was kept informed of my orders' progress and the… delivery was quick and painless. Martin Fiello, Sales Manager, was also instrumental in creating an effortless, smooth, experience.Hello Bob, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Amazing
by Armando on 12/05/2023Patrick went above and beyond, what an amazing human. He deserves 100 stars on a scale from one to five.Hi Armando, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. Feel free to stop by if you ever need any more help.
BMW Tucson -- Easy, Comfortable Place to Do Business
by JClearSkies on 11/25/2023Every step of the way, the team at BMW Tucson made the process of selecting and purchasing our new car simple and pleasant. From our knowledgeable, down-to-earth and friendly salesman who answered our every question, to the finance manager… who explained the ins and outs of leasing vs buying in today's market, to the trade-in manager who dealt honestly and fairly with us on our trade, the BMW Tucson team made it easy for us to do business with them each step of the way, and they delivered everything they promised exactly when and as they promised. We're delighted to be new members of the BMW Tucson family.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Car Purchase
by Autonation on 10/19/2023We bought used car in BMW TUCSON, their customer service was excellent. Used cars looks pretty standard and they did all the possible tests. It helps us to give the confidence like buying a new car.Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Mike, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
by Kerry Valdez on 04/12/2025