BMW of Tucson

Juan Carlos was as responsive as ever. He has sold us our last 4 BMWs and each has been a great sales experience. Low pressure, well informed and customer focused. My one complaint was the finance process. We came in with a pre-approval and funding documents. Chose the car in less than 30 mins and then waited for almost 3 hours for finance. Conversation was going well until we said we didn’t want any additional add ons. At that point the tone and demeanor of the finance manager was less than cordial. So my true rating, since I can’t separate them are Sales process was 5-star and finance was 2 stars.