Customer Reviews of BMW of Tucson
Review type:
Owner
Run away don't walk...
by Connor on 05/28/2025If you are shopping for a waste of time and zero communication these guys got it all. Was rushed in after agreeing to numbers, just to find they sold the car. Zero communication, zero empathy, just good ole common dealership attitude. Do… yourself a favor and go somewhere else.Owner
by Sandiejim on 05/27/2025I just bought a pre-owned vehicle and my sales person Jay Owens went out of his way to make the sale easy for me.Wes was Wonderful!
by Melissa on 05/24/2025First service at BMW Tucson and my service advisor, Wes was fantastic. Professional, kind, and kept me updated along the way - thank you!Poor Repair Service
by Poor service on 05/01/2025Service done more than likely caused my engine to fail. Vehicle was running great until service was done on oil gasket and a little over a week later my engine isn’t running properly.Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2167 to discuss what we can do to help.
Tuscon BMW
by Craig E.N. on 04/29/2025Was time for our first recommended service before heading out for the summer and they accommodated us with a next day appointment and reasonably quick 2 hour service.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Ashur is great for the customer
by Mike on 04/09/2025Purchased a used 2022 BMW X7 from BMW Tucson. Ashiur was my salesperson and gave me great service with timely responses. I would recommend this dealership for purchasing either new or used vehicles.Mike, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Great service
by mrejtmar on 03/29/2025Both of my cars are serviced at BMW Tucson. They are always very professional and make sure all details are taken care of. They.We appreciate you taking the time to leave us a response! Drive safe, and we'll see you on the road.
Service
by Ronnell on 02/16/2025updated 02/21/2025Display professionalism, engaging and pleasant.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Quick response
by Deb Tru on 01/21/2025I had a phone call within minutes of pointing out a problem.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Automated service scheduling a miserable experience
by Bridges on 12/11/2024updated 12/19/2024Service advisors on site are always great Dealing with the online chat is soul crushing Can't reach a real human to confirm my chat made appointment. Desire to confirm originated from not receiving email confirmation from prior chat… appointment Due to not being able to confirm my appointment I have decided to get my routine service at a local certified provider who is closer and answered the phone.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Expect MUCH more from dealership for spending $120k on a new BMW
by Expectations on 12/10/2024You can expect a red ribbon treatment for buying a new BMW from Tucson dealership, but IF the BMW employee who owns a Tesla that needs charging, your slot in the new car delivery part of the showroom will be taken by the Tesla… Expect a red… bow on the hood of your new car to impress your spouse (like Mercedes Benz dealerships often do….) keep dreaming. Expect a user manual in the car? Finally got one when we took the car back the next day, but really? Expect all the plastic film will be off the car when salesman brings it out to present to us; wrong again. Expect your vehicle pick-up time to be honored; wrong again, forcing us to cancel a fancy dinner with friends just to accommodate a dealership 5hr 30 min delay to get your car delivery fulfilled. Expect the GM will endeavor to make it right; ever heard of telephone tag; however sincere the Dealership GM is…One might think after 4 weeks, there would be a concerted effort to ‘make things right’ and have a face-to-face… . Expect to ask the Dealership “Genius” a bunch of technical questions; previous person in this slot quit and dealership has yet to replace…so Salesmen try as best they can but its a far cry from a product specialist. Suggest buying from Phoenix for your new BMW. That’s been our experience.Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Dealership and Salesman and Finance Dept all have my phone number. I’m NOT posting my phone number online.
Oil Change on 2019 BMW 540i
by Christopher on 09/21/2024Fast, Friendly, fair price!Hello Christopher, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Why sell a car that was never sent to emisson
by DVALOPEZ on 08/19/2024Jay was great..BMW not so much. How do you let a car go on the lot without emission. I was especially annoyed when I got the emission done and was told to come back when my car was on empty and they would fill the tank. How about give a… give card for gas and I can fill when needed. Apparently BMW does not have that ability so their name now does not hold that luxury I thought was associated with BMW.Hi, we appreciate you taking the time to respond. The staff at BMW of Tucson take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (520) 549-2167 to discuss what we can do to help.
Recall Mistake
by DeniseDuarte on 08/04/2024updated 08/14/2024I received a notice from BMW in the mail stating I had a recall for the windows of my BMW, I scanned the QR code and made the appt. When I went down there I showed the lady the notice I received about the window recall. I had her change my… last name which was wrong on the Notice I was sent and not sure why because I have never changed my name before. I also changed my phone number 3 times on the paperwork to update that. I waited for 2 days and no one called me to let me know my car was ready for pick up. So I had to call down there myself and found out my car was ready. When I picked up my car the lady never changed my phone number in the system (which I wrote down 3 times so I could have picked up my car the day before. I took my car down there for the windows recall that the notice stated. They said it was for a heater valve so my windows were never fixed. Now I understand that was a recall as well but the notice I was sent specifically said recall for Windows. Horrible experience by BMW waste of my time and was out of a car due to human error.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (520) 549-2167 to discuss what we can do to help.
ST
by AUButterfly on 08/01/2024updated 08/08/2024Isaiah was such a polite, not pushy, knowledgeable sales man. I'd recommend him to anyone!Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Tucson BMW Service is Top Notch
by JC in AZ on 08/03/2024This is my seventh BMW that I’ve owned snd part of the reason is that the cars are built so well, their warranty is solid, and the service at this dealership is first rate. I was greeted by the Service Manager Ryan, and quickly escorted to… Jake my service coordinator who kept me appraised of my car’s service progress. Very rare that more than routine repairs are required making this car a joy to own.Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Back for my 4th time
by RobertL on 07/29/2024Juan Carlos was as responsive as ever. He has sold us our last 4 BMWs and each has been a great sales experience. Low pressure, well informed and customer focused. My one complaint was the finance process. We came in with a pre-approval… and funding documents. Chose the car in less than 30 mins and then waited for almost 3 hours for finance. Conversation was going well until we said we didn’t want any additional add ons. At that point the tone and demeanor of the finance manager was less than cordial. So my true rating, since I can’t separate them are Sales process was 5-star and finance was 2 stars.Hi, thank you for taking the time to share your feedback with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (520) 549-2167. We would appreciate the chance to turn your experience around.
Tucson BMW Service and Tires
by OV PaulL on 07/22/2024Had a scheduled Brake, Oil Change and new Tires. Setting up was easy and all services were performed on time. I took advantage of their Free Loaner car and was given an almost new BMW to drive for the day. Shout out to my Service Advisor… Jayme and Service Manager Ryan. Both go to great lengths to help and explain your cars Service Requirements in an easy to understand way. No pushy selling here, just what you should do and what you should consider in near future. They really make it easy and stress free.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
BMW Service 07_08_24
by WildcatP on 07/16/2024Jake did an excellent job of answering all of my questions and getting the work done on time.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Thumbs up AutoNation
by Toblerone on 07/08/2024Overall excellent, we felt lucky to find the 2016 I series in Tucson for approximately $16,900. My only concern is that when signing the financing I was pitched, and bought, a 5 year $5000 warranty that to this day I don't completely… understand. It was described as a "anything" warranty, electrical, AC, etc, but after reading the contract I fear it's ess comprehensive. There's no doubt I was upsold, fine by me IF what you bought is what was pitched. Still, I am confident BMW AutoNation in Tucson will do the right thing, but...to be seen. Best regards.Hello, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (520) 549-2167 so we can assist you further.
BMW X3 purchase
by Antoinette on 07/07/2024On 6/15/2024 I purchased my vehicle after trading in my previous BMW. The paper work was excruciating!! We spent at least 10 hours at the dealership. Our salesman was very nice and competent, but the person in charge of finances,… registration seemed not to be prepared. Our salesman noticed that the VIN # did not match the car we were buying. We were never explained to us that BMW and Ford dealership computer programs had been hacked. Our sales person had problems programming us into the car. Another associate refused to help and was extremely unpleasant. We have had possession of the car for 3 weeks without several safety settings on. Examples, lane change warnings, pedestrian crossing warning, lane departure vibration. I realized that this may be related to the hack of BMW but we should have been notified right away. Due to this, the car has been sitting in our garage until BMW problems are resolved. If I had known, I would probably not have bought the car at that time.It appears that sales are more important than the customer.Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (520) 549-2167 to discuss what we can do to help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Melissa, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Presley Palmer on 05/26/2025