BMW of Tucson
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Automated service scheduling a miserable experience
Written byon 12/11/2024
updated 12/19/2024
Service advisors on site are always great Dealing with the online chat is soul crushing Can't reach a real human to confirm my chat made appointment. Desire to confirm originated from not receiving email confirmation from prior chat appointment Due to not being able to confirm my appointment I have decided to get my routine service at a local certified provider who is closer and answered the phone.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Heath Knoll on 12/20/2024
Dealer Response
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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