Customer Reviews of AutoNation Honda Chandler
Review type:
Thank you Hunter, Jeff & AutoNation!
CRV Maintenance
by Swanson on 09/15/2023Brian, our Service Advisor, gave us good information, was very helpful and easy to work with. He is one of the best Service Advisors we've ever had!Great service
by Khalid O on 09/12/2023I went to do my routine oil change and as always for the past five years the staff wad friendly and very helpful. Michael Culbertson took care of everything and I’m pleased with the quality of the service.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Well organized system for service appointments
by pweirather on 09/11/2023I took my 1998 Honda CRV for inspection for two recall items. Happily both items passed the tests, so no work was necessary. Initially, I waited for the shuttle they offer, not knowing how long the inspection and any repair would take;… Ashton was the tech and was very professional and considerate, and he made a point to alert me in the waiting room about 5 minutes before shuttle was to leave and let me know my car was ready. He is an excellent representative for this company.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Great experience
by Svking01 on 09/10/2023I bought a new car from Autonation and they were very fair dealing with me. I got exactly what I wanted at the price they quoted me over email. There was no haggling or switch and bait. I am pleased with my purchase and my buying… experience.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Poor customer service for oil change appointment
by Disappointed on 09/09/2023Most disappointed visit with this dealer. Sale advisor was being rude because he was not able to make other services sale. Knowing customer having very young children waiting on the curb side, instead of the advisor walk to the customer to… sign on his I-Pad, he intentionally asked us to walk up to him on the other side with all the moving cars. The cost of an oil change was double or triple of what I can get from other place, would at least have a minor car wash but that was not this case. Would any customer willing to come back to this dealership for any services with this type of experiences.Hello, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (480) 505-5186 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great experience!
by Linda on 09/07/2023I spent at least a year trying to find a dealership that actually wanted to deal and not take advantage of. Finally found one at AutoNation Honda in Chandler. Thanks to Reggie and everyone else who helped with my purchase of a new Honda… Accord. You guys rock!Hi Linda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Better Communication & Team Collaboration Needed
by Cara Lorsch on 09/06/2023Our car has been coming to Honda Chandler for the last 18 months or so and we normally have a pleasant experience every time. Our last service experience fell short though. I understand days get busy however here are some examples of… having better communication and customer service. 1. Please do not take your anger out on your customers. When I arrived for my Service Appointment, my Service Advisor, Shannon, gave off the impression that she was annoyed because I initially had an appointment with a Staff member that no longer works there and the comment of "I guess this means I have to take you" was made with annoyance in her voice. I hope your Service Advisors know that when going online to schedule service, at least in my experience I do not select the representative that works with me. Often times I get a confirmation email that assigns me to a service representative. I know first hand what it feels like to take on additional work because a colleague quits, gets terminated, or calls in sick but please don't take your frustration out on me. 2. It was very difficult to get communication from my service representative. I do think this isn't her fault as I saw her most of the time outside doing customer intakes and getting other appointments checked in. The problem is if I am looking for an update it makes it hard to receive that update if I can't communicate with my assigned service advisor. Even setting some expectations and timelines from the beginning would help. For example, "Today is a busier than normal day, your service may take 2-3 hours etc.". All I got was - "we will get you out of here as soon as we can". 3. At the 1.5 hour mark I admit, I was getting impatient. I only came in for an oil change and have never experience a wait time this long. Had the expectation been set at the beginning that right now oil changes are taking X amount of time I could of been prepared for that. As I went looking for Shannon to gain an update she was outside assisting other customers. I could see my keys and work order visibly on her table. I went and asked for help with 2 other service advisors who both declined to help me citing, "Your assigned service advisor needs to check you out - she should only be a minute". I don't feel like this is an acceptable response however that is my opinion. I feel like the better way to serve your customer would be to walk out to Shannon, perhaps relieve her of her duties for a moment. Or if you require each service advisor to check out their own appointments, maybe you need to re-look at that policy. I feel the better customer service experience is to get your customers out the door as soon as possible. It took me 30 minutes to be able to get ahold of Shannon and get checked out. That isn't a great experience in my opinion and I could of been out much quicker had an employee that I tried to ask for help with tried to go the extra mile to assist and not just tell me "it will be a moment". If you need these employees names, they are Thomas Hathaway, and then an employee that was in desk 10 (not sure if it was Jim Doan or Brian Pocius). I don't believe 1 bad experience will prevent me from returning. Everyone has off days. I experience that in my own work life but these are just examples and maybe some suggestions to make your service department a little better.Hello Cara, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (480) 505-5186 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Excellent service!
by Tom B on 09/06/2023Finding a vehicle was easy and Mike, the salesman was helpful through-out the entire process. We liked that he did not pressure us and once we decided on a car, he kept us informed of the build dates and then the shipping dates. Closing… was okay, the only dislike was the presentation, and it felt like some pressure, to buy extended warranties / coverages.Hi Tom, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Amazing
by K8golf8 on 08/29/2023It was great and seeming easyHi, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Maintenance for Honda pilot
by Momofboys on 08/29/2023Kyle Milnes was my service advisor and I highly recommend him. He goes over everything thoroughly and helps get you all applicable discounts. The dealership is nice place to stay while your car gets serviced. Always provides free water and… WiFi.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Jdlk918 on 08/28/2023Very satisfied. All my needs were taken care of.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Pre-buying inspection
by Anubhav on 08/28/2023The team thoroughly performed the inspection on the vehicle, I was about to buy which lets us know whether we are doing a good deal or not.Hi Anubhav, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service -Oil Change
by Azpackerfan on 08/24/2023Had a 10:40 appointment for an oil change and alignment check. I was told it would take 2 hours. I said I would wait for it and not go home. After over two hours I had to look for my service advisor to see if my vehicle was done. I was… told they were way behind and hadn’t gotten to my car much less the alignment. Long story short after three hours my oil change was completed and I had to make a new appointment for the alignment check, for the following week. Good thing is if it does need an alignment they will pay for it. Not sure what the point of an appointment is anymore at dealerships.Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 505-5186. We hope to hear from you.
Excellent service - as always
by LeonardZ on 08/24/20232018 Accord EX-L 2.0T serviced. Scheduling is simple, staff is great especially Service Rep David, all service was completed and our car was kept clean. We've brought our Accord to AutoNation since we bought it. Always an excellent… experience.Hello, thank you for your kind words and this wonderful review! Thank you so much for being one of our valued guests and we look forward to your next visit!
Not happy
by Gelang60 on 08/24/2023No issues with sales but service is another story. Brought a car in on a Thursday for service. By Friday afternoon, still no update and the real issue was when we called we couldn’t get a hold of service advisor or service. Friday… afternoon the vehicle still wasn’t even looked at. We had to call sales and demand for them to get someone at service. We went and got the car after it being there for a day and a half and took it to a local service shop. Never again. They just have too many vehicles to be effective.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (850) 253-7000 to discuss what we can do to help.
Smooth Operation
by JerryH on 08/23/2023Tom helped with the test drive. Peter helped with getting an agreement on the numbers. Kasey had all the paperwork ready to sign when I came into the dealership. Oscar made the final step in the F n I office very fast and friendly. Thank… you to the AutoNation crew!!!Hello, We are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!
30k service on my 2021 Honda CRV AWD Hybrid
by Ron Giffin on 08/22/2023Service Writer David Nagel was very professional and knowledgeable and explained everything to our satisfaction. Service took 4 hrs, we had expected 3 to 3 and a half. Cost of 30 k service was $822, with Veterans discount. That seems pricy… considering our local garage quoted us $350. Car was nicely cleaned.Hi Ron, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Chandler. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fabulous Customer Service
by BethGan on 08/22/2023Mike Culbertson showed me what incredible customer service looks like. We had a molding on the bottom of the car door which had partially popped off. I came to Honda Nation just to see if they could fix it or if I needed to go to a body… shop. Mind you, I had no appointment. Mike looked at it and said he thought they could fix it. Mike took the car to the body shop area and it was fixed within 30 minutes. He even got my phone out of the car when I realized I had left it in the car once I got to the customer service waiting area. Within 30 minutes the car was fixed and back to me. I was extremely impressed with how Mike handled the situation and demonstrated what quality customer service is all about. I have his card and I will ask for him next time because he truly does exceptional work for AutoNation. I also want to thank your body shop area for being able to take care of this so quickly. That too was an impressive demonstration of true customer service. These employees showed me Honda Nation really cares about their customers!!Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Customer Experience
by AZRay47 on 08/22/2023Purchase was easy, customer service was great. Thank you Tim Greenbank for helping me buy the truck of my dreams!Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Top service
by Doug Towne on 08/21/2023Head gasket replacement and valve adjustment plus new spark plugs. Shannon went out of her way to assure all work was completed in a professional and timely manner at the best possible price.Hi Doug, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Always a Great Experience
by Happy Car on 08/20/2023I always bring my Honda to Auto Nation Honda for oil change and tire rotation services. I love the ease of scheduling service online. The staff is always courteous and helpful. The facility is always clean. Service is quick. I never feel… pressured to upgrade my services because of a pushy sales pitch. The staff informs me of suggestions for my car and let’s me decide how I want to proceed based on my budget and safety. Thank you for always making my car’s service a positive experience.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Swanson, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
by Ash Scott on 09/21/2023