AutoNation Honda Chandler
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Dealership Service Review
service Rating
Service -Oil Change
Written byon 08/24/2023
Had a 10:40 appointment for an oil change and alignment check. I was told it would take 2 hours. I said I would wait for it and not go home. After over two hours I had to look for my service advisor to see if my vehicle was done. I was told they were way behind and hadn’t gotten to my car much less the alignment. Long story short after three hours my oil change was completed and I had to make a new appointment for the alignment check, for the following week. Good thing is if it does need an alignment they will pay for it. Not sure what the point of an appointment is anymore at dealerships.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Destiny Jarvis on 08/28/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 505-5186. We hope to hear from you.
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