AutoNation Honda Chandler
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Dealership Service Review
service Rating
Poor customer service for oil change appointment
Written byon 09/09/2023
Most disappointed visit with this dealer. Sale advisor was being rude because he was not able to make other services sale. Knowing customer having very young children waiting on the curb side, instead of the advisor walk to the customer to sign on his I-Pad, he intentionally asked us to walk up to him on the other side with all the moving cars. The cost of an oil change was double or triple of what I can get from other place, would at least have a minor car wash but that was not this case. Would any customer willing to come back to this dealership for any services with this type of experiences.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Neil Snied on 09/13/2023
Dealer Response
Hello, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (480) 505-5186 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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