BMW of Sterling
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Customer Reviews of BMW of Sterling
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Ralf was a great help
by Bill from Oakton on 11/02/2024
Very professional and knowledgeable people.
28 reviews
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Sold Me a Car That Should Never Have Passed Inspection – Avoid This Dealer
by Adam on 01/28/2025BMW of Sterling sold me a vehicle that should have never passed a Virginia safety inspection, violating Virginia Code § 46.2-1014.1, which requires all vehicles manufactured after 1986 to have a functioning third brake light. They provided… a Virginia Safety Inspection Certificate for the vehicle, but when I took it for a Maryland inspection, it failed because the third brake light was missing—a clear violation of Virginia safety standards. This raises serious concerns about whether the Virginia inspection was negligently performed or outright falsified. When I brought this issue to their attention, they dismissed it, claiming they don’t guarantee vehicles will pass Maryland inspection. However, Virginia Code § 46.2-1529 makes it illegal for a dealer to sell a vehicle without ensuring it complies with Virginia safety laws or disclosing known defects. BMW of Sterling did neither. This dealership failed to meet their legal obligations, jeopardized customer safety, and showed zero accountability. If they can’t be trusted to follow basic laws, how can they be trusted at all? Avoid BMW of Sterling if you value honesty, transparency, and safety.Be Treated Like Family
by Mac Family on 11/19/2024I purchased at this dealership and remain there for all repairs because of their stellar service advisor, Devon Hess. His knowledge, service, and attention to detail are A+++. Sterling BMW treats their clients like family; this is the place… to shop for your next BMW!Ralf was a great help
by Bill from Oakton on 11/02/2024Very professional and knowledgeable people.Exceptional BMW Service: A Customer Experience to Remember!
by LarryV on 07/17/2024I had an outstanding service experience with Jeff Shade of BMW of Sterling. He was professional and attentive, ensuring all my concerns were addressed promptly. The service was efficient, and my vehicle was returned in excellent condition.… Overall, I am highly satisfied and will continue to rely on BMW for future needs.Love my new BMW!
by Debra on 06/15/2024Aiman is the best ! Not pushy, knows his stuff about BMWs super sweet! Go see him ! I love my new BMW!!!!!😁BMW X7...outstanding vehicle found here!
by Carlos C on 04/03/2024Thank you, Matt, for the excellent service you provided. You are a true professional. It was a pleasure meeting you while I was looking to find my ultimate driving machine (which I got, thanks to you)!Happy Camper
by LarryV on 02/26/2024I recently had the pleasure of experiencing outstanding customer service at the BMW of Sterling's Service Center, and I wanted to take a moment to share my positive feedback. As someone deeply invested in the satellite communications… industry for over 40 years, I understand the value of expertise and precision in one's field. My BMW, much like the intricate systems I work with, demands meticulous care, and the service I received truly exceeded my expectations. From the moment I arrived, the staff at the service center demonstrated a level of professionalism and knowledge that instantly put me at ease. The BMW service advisor, Sean Spicher in particular, showcased a profound understanding of the intricacies of the vehicle and addressed my concerns with clarity and expertise. What impressed me most was the advisor’s commitment to not only resolving the technical issues but also taking the time to explain the process in a way that someone outside the automotive field could understand. This level of transparency and customer engagement is rare and greatly appreciated. Moreover, the efficiency with which the team at the BMW Service Center worked was commendable. They not only diagnosed and fixed the problem promptly but also ensured that I was kept informed throughout the entire process. This dedication to communication and customer satisfaction truly sets them apart. As someone who values excellence in their professional endeavors, I can confidently say that the BMW service advisor’s commitment to providing exceptional customer service reflects positively on the brand. It is experiences like these that contribute to the trust and loyalty of long-term customers. I extend my gratitude to the entire team at the BMW of Sterling’s Service Center for their exemplary service and look forward to continuing my association with such a reputable establishment. Best regards, Hilario (Larry) V A Satisfied BMW EnthusiastVance was great to work with.
by BSK on 02/22/2024Very pleasant buying experience. He was very transparent throughout the buying process…will definitely reach out to him again for future BMW purchases!Questionable Sales Tactics & Salesman Harassment
by Julius Green on 02/08/2024Jose Zapata Rivera, Senior BMW Advisor BMW of Sterling bait and switched me to try to run my credit. for his own self interest. Be aware. It happened to me, you don't think it can happen to you? I called on the phone for availability of… three vehicles. He told me he would find them. I drove over 45 minutes to see three cars. When I get there ONLY one was available but wasn't available to drive because it didn't have a VA inspection. ONLY reason I gave them one star was I couldn't give them no stars! Be careful! Jose Zapata Rivera, Senior BMW Advisor BMW of Sterling is a using QUESTIONABLE salesman using immoral tactics. UPDATE February 7, 2024: Jose Zapata Rivera, Senior BMW Advisor BMW of Sterling started harassing me via text messages. I wish he out this much effort into telling me the cars weren't availableLoved working with Matt Tillman and BMW of Sterling!
by JC from DC on 01/22/2024Loved working with Matt! Great energy, courtesy, professionalism, and knowledge! I hope to work with Matt well into the future. Thanks, Matt, for a great car-buying experience from start to finish! The whole team was great--lovely and… personable staff. This was the smoothest car-buying process I have experienced!Work with Jose!
by Kim Simons on 01/19/2024Jose is the best. He’s passionate about BMW and he treats his customers so well. He’s always available when I have a question. Very professional and a true gentleman. If you’re interested in buying a BMW, contact Jose Zapato.Safety Warning-Sterling sold me a car without engine mounted to the frame!
by Tom on 12/13/2023I recently made the mistake of purchasing a used car from Sterling Motorcars. The car had passed a VA Safety Inspection, but as I live in MD, I'm required to get a second inspection. The Motor Mount and CV Joint both failed! Motor mounts… hold the engine to the frame of the car. So I've been driving my kids around in a car with an engine that might fall out! If it gets damaged, it could cost $10,000+ to replace it! When I contacted my salesman, Rabih AbdulMalek, he informed me that his sales manager, Todd Patykewich, said the car was sold "As Is" and there is "nothing he can do." I had simply asked that Sterling repair the defects, provide a loaner car during service and provide an extended warranty to cover any future issues missed during the dealer's safety inspection. I'm very disappointed that Todd chose to hide behind the "As Is" excuse instead of honoring Sterling's pledge to "work closely with you to ensure you're buying the perfect used car for your lifestyle." I doubt anyone's "lifestyle" involves driving their family around in such a dangerous car. As a "Trusted New & Pre-Owned Car Dealerships in Sterling, VA", I expected much better service than I received. PS - the windshield defrost doesn't work and there is a missing bolt that holds the door panel on, but since it wasn't part of the safety inspection, I didn't bother to ask for them to be repaired.Buying Car Fun again!
by NUS on 11/14/2023The thought of buying a car and going to the dealership is nerve racking but Jose and the team made it very pleasant and enjoyable. Thanks for making buy car fun again!Great Experience!
by Nik on 08/28/2023Nate vitek made the experience enjoyable and worked with me to find the best price on an x5e in the area.Drove away with my 2024 XB7, thanks Sepehr!!
by Charles Powell on 08/07/2023Sepehr proved to be both personable and professional. He addressed every concern I had related to my vehicle purchase. Sepehr even worked diligently to address an issue that arose during the sales process. He made no excuses and took charge… with his efforts proving integral in me driving away in my dream vehicle. Sepehr is a credit to BMW of Sterling and the sales profession as a whole.Top Notch Service
by Terry W on 06/18/2023BMW of Sterling Service Center has exceptionally high standards. The care BMW Sterling provides is always the best. Among ALL the Service Reps, Carlos is among the TOP TWO. I work with ONLY Carlos and one other rep due to his attention to… detail; his follow up care; and his outstanding courtesy and helpfulness. Carlos M is TOP NOTCH!!2023 BMW X3
by Shivaram on 02/24/2023I recently bought BMW X3 salesman called as “G” Girish provided the exceptional services and able to listen and exceeded our expectationsAVOID VANCE DOUGHTY
by BW on 08/22/2022It was a good experience up until the post-sale. The salesman-Vance Doughty--did not follow up after to ensure all titling and tagging was performed. When confronted, he argued and ultimately hung up. We have received multiple fines as… the dealership did not notify the state that we no longer owned our trade-in. We are on our second set of temp tags (now expired) as neither the dealership or the salesman (Vance) submitted the proper paperwork to transfer the tags. By doing so, we have had to file a police report regarding the lost tags. Again, it was a great experience until the sale closed. I would not buy another car from Sterling or Vance.Horrible Customer Service
by bull30 on 08/22/2022The vehicle did not receive a proper PDI. On the drive back the TIRE CHAINS light kept coming on and telling us to slow down (it was 90 degrees out - Chains??). It was a setting that was incorrect. The salesperson set up my BMW ID… incorrectly so the car kept asking me for my email address and password. It looked as if there was a bubble in the display but it turned out that the dealer had not removed the protective film. The salesperson never took the time to show me how that car worked. In fact my wife and I were always looking for him and he was constantly on the phone. When we are spending 100K on a car you would think they would be more attentive. I'm not sure why I ever walked back in the door of this dealership. When I bought my McLaren (same dealership) I walked out of the showroom due to an extremely poor attitude. So I bought the McLaren in Philly (one of my better decisions). I've been asked numerous times about my new iX and I tell them GREAT VEHICLE, just don't buy it at BMW of Sterling. Oh, and I was able to correct all of the issues myself... I love this car!!! I HATE the dealership!!!The Ultimate Car Buying Experience
by Tom BMX X5 on 07/14/2022Kamal, in the most positive way, is 100% nothing that you expect from a car salesperson. He is no pressure, no games, responsive, and courteous. He clearly takes pride in his work. His attention to detail and thoroughness is amazing. He… test drove the vehicle before we arrived so he was familiar with it, drove it again after it was serviced- noticed an issue and had it fixed, and fully informed us about it. Though we were buying a pre-owned vehicle, he treated us as though we were buying a new top of the line vehicle. He made effort and took time to do all the little things that made this the Ultimate Car Buying Experience. While we were in the dealership, we observed him interacting with other clients, past and present, and he knew all of their names, the vehicles they had, and they all clearly enjoyed interacting with him. I cannot recommend BMW of Sterling, and specifically, Kamal more highly.Great experience
by Rachel on 04/29/2022I had a great experience working with Mac! I found a very specific BMW 5 series I was looking for and Mac reached out to me after I sent in an inquiry within hours. He sent me photos and answered all my questions before I even headed into… the dealership to test drive it. He was also great in helping me get a fair amount for my trade in, far more than another dealership had offered. The sales process was fast and efficient and Mac ensured my phone and driver profiles were all set up and customized for me before I left the dealership which was a huge help. All in all, I had a great sales experience working with Mac at the team at BMW of Sterling.
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