Customer Reviews of AutoNation Honda Dulles
Review type:
Great experience
Not good at online sales
by George Fisher on 09/15/2023I was trying to buy a 2023 CR-V Hybrid that I saw on the dealer website. However, I lived in another state and had to conduct the negotiations by phone and email. The sales manager worked with was very difficult to contact. He would not… answer or return phone calls, only email. Agreed to a price on a vehicle. When I wanted to put down the deposit and fly in two days later to take delivery. He had to “ clear it with the GM, as we are a first come, first served dealership and don’t do deposits or holds”. The next day, he verified my address and the price increased $1200.owner
by UNHAPPY on 09/13/2023I will never step foot in Dulles, Honda again. I took my car in for a simple recall. They came back with issues that were exorbitant pricing. Then when I picked up my car, my windshield was cracked from top- bottom, noone even informed… me. First I was told, it already had a little pebble mark, so we aren't responsible, then I was told maybe the heavy pads from car wash did it, then I was told maybe it was already cracked like that! I asked for compensation and at this time have not heard back. The manager, Tim, made me feel like I was beneath him, a crazy woman that doesn't know anything, and belittled me. I was supposed to have a call this morning still nothing. I even just asked for 1/2 to help me pay. I have owned Hondas since my 20s, and I am not happy right now. Customer Service at Honda leaves a lot to be desired and I believe that Tim should be demoted! The worse thing is they didnt even tell me it was broke!Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda Dulles take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (571) 357-3961 -- we hope to hear from you soon.
Great service experience
by Loudoun Matt on 09/12/2023I worked with Adam and team on a simple service request (oil change, tire rotation, brake fluid). I needed the care within a time window and everything was done on time with the highest quality.Hi, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Superior Service
by Nikki B on 09/12/2023My advisor did a great job of getting the work done on my car quickly and keeping me updated throughout the process.Hi Nikki, thank you for taking the time to leave a review for us at AutoNation Honda Dulles. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Absolutely amazing customer service
by Shelly C88 on 09/11/2023I brought my car in because the alarm was going off constantly/randomly- I spoke with Candice and Adam and they explained the diagnostic process to me… car was fixed and I was on my way. But, when I got home I realized there was another… issue that made me wonder if my issue was REALLY FIXED- I called back, unhappy- I spoke with Adam and he assured me he would see the repair through and even helped me on his own time AFTER he was done to make sure my car was fixed and I was satisfied. I will never go to another car dealer. I will ALWAYS use AutoNATION Honda and Adam and Candice specifically. I’m 100 confident in their honesty and care for their customers. Really great experience and they’ve restored my faith.Hello Shelly, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!
Honest and Caring
by Joan Corley on 09/06/2023Honda of Dulles, they are very honest with me about my car issues that need repair. They did inform me that my car needs to be fix for next service with list of items to be repaired. I like that because they are honest and caring about my… car. I always use their service at Honda of Dulles all the time because they did amazing service.Hi Joan, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best service anywhere
by Honda Lover on 09/06/20232020 Honda Civic brought in for 30,000 check. Some unexpected things found to need attention,. Really appreciated Adam's down-to-earth approach to stage the work. Car was ready within a very reasonable period of time.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Brake pads and Safety and Emission test
by F. Ahmed on 09/06/2023My service advisor Fawad was very helpful in accommodating me to complete the work quickly so that I won’t miss my doctor’s appointment. He was very courteous, and explained me the cost of the service so that there was no surprises at the… end. He completed the service to my satisfaction and with a complimentary car wash. He also brought to my attention some future work which I was not aware of. I was very impressed with his professionalism, polite and respectful attitude as he answered my questions.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Dulles! Don't hesitate to call us if you ever need anything. Be safe on the road!
Aaron Ortiz
by Ronald 1 on 09/05/2023Aaron is very professional and keeps you inform on what to expect and how long it will take to get your vehicle back to you!Hi, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Retirer
by Junchen on 09/04/2023Service is good but time too long change oil I spend 2 hours more.Hi, thank you for taking the time to leave us feedback about your experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (571) 357-3961 to discuss what we can do to help.
Service review
by 1234567 on 09/01/2023Aaron was very helpful and patient with a great sense of humorHi, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.
Excellent Service
by AlyssaC on 09/01/2023As always we had a great experience at the Dulles location! Adam was super helpful and really helped get things done in a timely manner.Hi, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Simply excellent
by Buz on 08/30/2023My service manager, Mike, was very professional and knowledgeable, plus he explained very clearly what the issues were and my options.Hello Buz, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Service department
by Samantha on 08/30/2023Fawad Hassan over at Dulles Honda in the service department was so helpful and took care of all the needs. Not only he was personable but was also cared about the customers needs! Highly recommend him!!Hello Samantha, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Honda Dulles and we hope to be of service again in the future.
Adam is the Best
by January on 08/29/2023Thank you Adam for always making me feel safe. I am a senior going solo and need the security of a reliable car. It is worth a million dollars to go to Honda Dulles where I am very happy.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Dulles! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Outstanding Customer Service
by DDC1992 on 08/29/2023Hector (in Customer Service) and Pete (in Management) went above and beyond my expectations to help me with my daughter’s CRV. Kiddos and thank you.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Kumar Beats the Price!
by ES_Rouge on 08/28/2023I have now sold two cars with Kumar. Both times, he was able to beat the price from several other dealerships. He is fast, efficient, and can get you the check the same day. We will happily do business with Kumar again!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Good follow up
by Carolyn O on 08/26/2023We purchased a new Honda Accord Hybrid through Costco. The sales process hit some bumps because the finance team was severely understaffed, and we had an extremely long wait. Once we finally got in, the process was smooth. To help… compensate for the issue, the sales team extended our free oil changes and ordered and delivered car mats for the car, which was a nice effort on their part. While I think the management needs to think about their staffing plan, the overall impression was that the sales team tried hard to make it a good experience.Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Omar Rocks!
by nahghed on 08/25/2023Easy in and out.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Smooth Process
by cmcallister on 08/25/2023It was a smooth and easy process from the start with scheduling through the minimal wait time to paying for it. I will be taking my car back for more routine maintenance because of it.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service on 2017 Civic
by Davidbb on 08/18/2023Our service rep Hector was very friendly and knowledgeable. Overall process of getting my car serviced was very efficient. I will continue to bring my car to AutoNation for maintenance and repairs.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi George, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (571) 357-3961 to discuss what we can do to help.
by Andrew Newton on 09/20/2023