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AutoNation Honda Dulles


21715 Auto World Cir, Sterling, VA 20166 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (43) No (8)
Service Rating
Recommend:
Yes (100) No (8)
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Dealership Sales Review

1 out of 5 starssales Rating
Not good at online sales
Written by George Fisher on 09/15/2023

I was trying to buy a 2023 CR-V Hybrid that I saw on the dealer website. However, I lived in another state and had to conduct the negotiations by phone and email. The sales manager worked with was very difficult to contact. He would not answer or return phone calls, only email. Agreed to a price on a vehicle. When I wanted to put down the deposit and fly in two days later to take delivery. He had to “ clear it with the GM, as we are a first come, first served dealership and don’t do deposits or holds”. The next day, he verified my address and the price increased $1200.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Andrew Newton on 09/20/2023
Dealer Response
Hi George, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (571) 357-3961 to discuss what we can do to help.
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