Customer Reviews of AutoNation Honda Dulles
Review type:
Great experience
Excellent service visit
by Grandpa J on 08/18/2023I was very pleased with how the staff at Auto Nation service department handled my appointment. Good communication. Took care of my stated problem with no pressure to provide additional work3 weeks and car is still not fixed
by Meredith on 08/18/2023Dropped off car for new battery and A/C not working. Battery was replaced, no issues. A/C was determined to need both a new compressor and condenser. Both A/C parts were found to be defective and they have had to reorder twice, as well as a… new hose. I have to call for a daily update towards the end of the business day to be told that it will be ready the next day, or it will be ready in two days. I've never had this runaround from you all before. I've had my Hondas serviced here since 2012. I normally feel like I'm getting a fair deal and quality work performed but this has worn my patience down. Speaking with the service manager has not so far resolved the issue. It's supposed to be ready today but I am not optimistic. I would not recommend getting a Honda serviced here after this experience.Hi Meredith, we appreciate you taking the time to respond. The staff at AutoNation Honda Dulles take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (571) 357-3961 -- we hope to hear from you soon.
Service recall repair
by Jackzech on 08/18/2023Service for recalls. They knew the work that needed to be done and work completed in a timely manner.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Purchasing a CRV
by Mark Sch on 08/18/2023Excellent experience with Sam. Fair and transparent on pricing, knowledgeable about the vehicles. Highly recommend working with Sam for any purchase or lease.Hi Mark, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Pricey but good
by 14Ridgeline on 08/13/2023Had a recall on my Ridgeline to accomplish so I had them do the timing belt and water pump while it was there. Dropped it in the morning and they had everything done that afternoon. Nice people but a bit pricey as you might expect at the… dealership.Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
R M Rose
by Jollly Roger on 08/11/2023I notified late that I would wait on the vehicle - my advisor was able to push it through the system, which was much appreciated. I did have enough time to take a spin in a Passport, as I am considering as my next (I have bought two)… vehicle from this dealership.Hi Jollly, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Older CRV service
by Peteb789 on 08/11/2023Some confusion with the text on additional service recommended.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall and Routine Services
by DonaldB on 08/10/2023I dropped my 2020 ODYSSEY off at AutoNation Serling on 8/9/23. I arrived earlier than the appointment time scheduled and everyone at the service department was friendly in taking in my Van and explaining what they were going to do. Later in… te day I was informed that the work was complete, and I picked it up where again I met with cautious helpful people in service.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Ashburn VA Honda Service Issue
by WhyBad! on 08/10/2023Ashburn VA Honda Service Issue: My experience on 7/28/2023 was bad. The car was not returned to me at the agreed upon time and the service leader was evasive and dishonest in their discussions with me. I'm a long time customer and this… experience has been the worst of the worst.Hi, we are deeply disappointed by your experience at AutoNation Honda Dulles. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (571) 357-3961 to discuss what we can do to help.
Jorge from the Ashburn Autonation Customer Satisfaction group reached out to me after seeing my negative review. I shared details of the recent, unique and unfortunate experience I had on 7/28/23. After multiple conversations with Jorge, my expectation is that any future service appointments I choose to schedule with Ashburn Autonation will be delivered with the customary excellence I have previously received. Thanks Jorge!
Honda Odyssey
by Stewart on 08/03/2023updated 08/11/2023My service advisor Aaron kept us informed while our vehicle was being serviced. He was very helpful and easy to work with.Hi Stewart, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Transmission and motor - Oil change
by PedroGuardad on 08/09/202390 minutes service ( excellent ) My civic feel smooth with fresh oil Excellent service from Emunds friendly and nice guy.Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent Service
by Owner N on 08/09/2023We brought our Honda Pilot in for repair after an accident. The work and the time it took to take care of it was great. Adam kept us informed all during the process. Couldn't ask for a better place to take our car!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Dulles. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
mirror replacement
by Chris williamson on 08/09/2023after a Amtrak train ride from Fla to Lorton VA, I needed a passenger mirror replaced. The gave an estimate, then we waited for the insurance. A month later I got an updated estimate and they had a passenger mirror in the RIGHT color… locally and 2 days later my car was fixed (took 2 to 3 hours to complete)Hi Chris, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Oil Change
by monicawall on 08/08/2023They were very friendly. I was busy there and it took almost 2 hours.Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Accurate Estimate and Timely delivery
by Ashwin V on 08/08/2023Service was completed as promised and vehicle was returned well before the proposed time. I love the shuttle back home and pick-up while your vehicle is being serviced. One thing to I would Iike to mention is- the work order notes shared… mentions completion of sanitization of vehicle interiors. But I see interior of the vehicle was untouched and not sure if sanitization and vacuming was even performed. Isn't interior vaccum standard as part of any service?Hi Ashwin, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (571) 357-3961 so we can assist you further.
Outstanding Service
by Mo Siddiq on 08/07/2023I want to express my gratitude for the excellent car servicing that I receive from Honda Auto Nation Sterling. And an Special Thanks to Hector for the amazing customer service. Hector and Team's attention to detail and dedication to… ensuring that my vehicle is in top-notch condition have truly impressed me.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
The Best Customer Experience & Fantastic Service!
by Berlinda on 08/03/2023I have had a relationship with AutoNation since I purchased my Honda Accord in 2016. To date, I have not had a single negative experience with this dealership. The staff is courteous and professional at all times, the service has been… exceptional - from the appointment booking process, to the arrival procedures, wait time, and actual service, it is by far one of the most pleasant experiences I have had with an Auto dealer. I have remarked to friends and family that some restaurants and retailers need to take a page from AutoNation’s books. I recently decided to sell my Honda, and AutoNation took me through the car selling process seamlessly, without any hiccup. Kumar is by far one of the most amazing individuals I have encountered at the dealership. He listened and was attentive to my needs, and most importantly, he was super responsive to my inquiries whether by phone, text message, or email. I am saddened to have sold my vehicle but it was time for a change for me. AutoNation has left an indelible mark, and I will continue to sing your praise to my friends, family, and anyone who will listen. I will be sure to prioritize this dealership the next time I am in the market for a gas powered vehicle. Thank you for the wonderful customer experience! Ciao.Hello Berlinda, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Dulles! Thank you so much for being one of our valued guests and we look forward to your next visit!
Friendly Service
by Hwbocko on 08/03/2023Service tech was very friendly and explained the service visit in great detail.Hello, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service experience!
by DN-Ashburn on 07/28/2023As always Adam K. was awesome. Needed a quick turn on inspection and emissions test a he took us in right away. Always polite and friendly. Very professional. Thank you, Adam!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Periodic Maintenance
by jennifer on 07/27/2023Adam was fabulous - I appreciate his customer service very much. I was THIS CLOSE to going to another dealership when I got in touch with Adam - and he did what he said he would do- Call me back with the information I requested - Adam… deserves 5+ starts for being focused on the right things - the customer - I will call him back for my next service/maintenance needs.Hi Jennifer, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
A pleasant seamless experience
by eesparza on 07/27/2023I went in for servicing and was promptly attended by Adam. The dealer now offers lyft rides to and from work/home. This was a very much welcomed news. I got a free lyft ride to work and when the car was ready I was able to get the lyft ride… back and obtained my car promptly. Overall it was a pleasant seamless experience.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
by Ash Scott on 08/24/2023