Customer Reviews of AutoNation Honda Dulles
Review type:
I love this place
Easy Process for purchasing my vehicle
by Andrew J on 03/07/2024Kumar was very helpful, they were backed up for appraisals and I was in a hurry. I left the vehicle with them, he drew up all the paperwork and had it ready for when I returned. He made the process very simple and efficient, highly… recommend.Hi Andrew, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchased a used f350 daully from a Honda dealer!
by Willie Jill on 02/28/2024I purchased a used f350 from Honda national Dulles. I am tickled silly with the truck so far only had it a couple days. The sales team was nice to work with, thank you all.Hi Willie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Amazing experience with Charif
by HamidRM on 02/21/2024Recently purchased a Honda Accord with AutoNation. Charif was my sales associate, he went above and beyond to make sure I get a good deal and the right car. He took his time to show me all the options for my budget and worked with… management to meet my budget. I truly appreciated his time and efforts.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New CRV EXL
by Anjali Saini on 02/16/2024I recently had a wonderful experience buying a new car from Auto Nation Dulles, after conducting a detailed search with other dealerships in the area. They promised me additional accessories, which I appreciated as a kind gesture in… building lasting customer loyalty. The sales and technical teams were very resourceful and helpful, and both the manager and salesperson were very patient and cooperative.Hi Anjali, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Honda Dulles and we hope to be of service again in the future.
Auto Nation
by KevinFox on 02/16/2024AutoNation was great getting me an estimated price before i came to dealership, and then worked with me to make the new 2024 Honda Odyssey fit into the budget i needed. THANKS!!We are pleased to hear you had such a positive experience with us, Kevinfox! We always strive to provide personable and excellent customer service. Thank you again for the review!
Last minute service request
by Edward on 02/07/2024Saturday last minute service request. My service manager was Aaron, he had me in and out in under two hours. I was able to wait in the service area, use WiFi and get some work done while the car was serviced. Excellent communication from… Aaron kept me informed of status at all times. Great experience!Hi Edward, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Dulles. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent experience selling my car
by Ann xxx on 02/03/2024My experience with Kumar was excellent. He kept the appraisal process moving and got me a good price. I would recommend him highly.Hi Ann, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Honda Dulles and we hope to be of service again in the future.
Frustrated and disappointed
by Jhon on 01/24/2024Frustrated and disappointed. Bought a used car and test drove it. There’s little vibration and addressed it. Bought the car and left it for 4 days so the chief mechanic can inspect it. Got a call from my salesman and told me that no more… vibration and no more cricket sound on the front passenger side. Took the car home gave then the benefit of the doubt and came back after two days coz the vibration still there. The salesman lied to me thinking maybe I’m stupid and don’t know anything about cars. So I came back and the chief mechanic came out and yelling at the sales manager about looking at my car again. So I took the car home and emailed the general manager. I came back and told them it was the motor mount so they took the car from me and brought it inside the service area and after maybe 10 minutes the manager came to me and told me that they check the car and nothing wrong with it. They didn’t know that I already have the car check by my personal mechanic and it was the motor mount and it’s only a $600 dollar fix. I still took the car home and have it fixed and now it’s working properly no more vibration. The one I really hate is when they lie to your face thinking that your dumb. Pls avoid this dealership. You cannot trust the sales person up to the general manager.Hi Jhon, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (571) 357-3961 to discuss what we can do to help.
Purchased New Car
by mkel12345 on 01/10/2024Overall, I'd give the dealership an average rating. The car salesman was very helpful, knowledgeable and in no way contributed to the experience, but I was rather disappointed with the experience. We were at the dealership for almost 7… hours on Saturday (only 2 of 5 finance workers showed up). Their system proceeded to crash at the end of the evening and we had to come back the following day to finish paperwork. There didn't seem to be much cause for concern regarding time spent. In the 3 hour wait to see a finance person we were never once approached to apologize for the wait by management - it was only our salesman who kept checking and apologizing.Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (571) 357-3961. We hope to hear from you.
New Honda Accord
by smcclure1983 on 01/10/2024Hamid was courteous and helpful. I had my mind made up before going in to the dealership and it was a quick and painless process. Will definitely recommend to friends and family.Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Honda Dulles and we hope to be of service again in the future.
Excellent customer service
by Shekhar G on 01/03/2024We had a very good experience while buying a new CR-V. The purchasing experience was painless and easy. The sales representative and her manager were very friendly and understanding.Hello Shekhar, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Teacher Needed a Car
by HondaTeach on 01/03/2024AutoNation staff was very friendly and helpful. If you buy a car, they let you ring a bell, and the whole dealership claps and cheers.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great buy experience
by Xibing2000 on 12/13/2023We had a great experience buying a new Honda CRV in AutoNation at Dulles. The sales process is very smooth and informative. Highly suggest to other buyers.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Transmission Issue Resolved with help from AutoNation Honda Dulles!
by post_VA on 12/13/2023My 2018 Honda Pilot Elite (9-speed automatic) with just 90k miles (and 5 years) threw 3 error codes and went into limp mode without warning (no indications of any issues). I brought the vehicle to AutoNation Honda Dulles and the techs… indicated it was time to "replace" the the transmission since they are not authorized by Honda to actually "service" it. The vehicle was no longer under warranty and I had my Pilot serviced exclusively at Honda dealerships since new (completing all recommended services), and there was never an indication this was going to happen. I had 4 options: 1) Pay ~$10k for a new tranny; 2) Pay ~$7k for a remanufactured tranny; 3) trade it; or 4) bring it to a transmission specialist like AAMCO for further assessment. Fortunately, Mike H (my Service Rep) and Dave W (the Service Director) came to my rescue. Given my faithful service record with Honda and the premature failure of my transmission, they offered to pick up 90% of the cost of option #2 above! Wow, I had never heard of a company being so generous! I immediately took them up on the offer. While I had wait a while for the replacement transmission to arrive (over the Thanksgiving Holiday period), I was extremely happy with the result. In fact, the replacement transmission resolved an (unserviceable) issue that I had with my original 9-speed tranny - an intermittent hard shift (jerk) from 1st to 2nd - BONUS! My wife has never been happier with her car and we are very happy with the Service Department at AutoNation Honda Dulles. Thanks Mike and Dave! We recommend all our friends take their Hondas to you for service and will continue to be loyal customers.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Honda Dulles and we hope to be of service again in the future.
Regular Scheduled Maintenance
by 2022 Honda on 12/12/2023Outstanding service. Highly professional advisor kept me informed of the progress. Provided optional services for my consideration. Vehicle was ready on-time and prices were reasonable. Highly recommend their service for your Honda… needs.Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Briana Glover/ Oil Change
by Briana G on 12/12/2023My experience was pleasant, I was serviced immediately. The best part about it is I was a little late to my appointment and Hector still allowed for my car to be serviced. The dealership was clean and had water and snacks.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
90K Check up
by Happy Honda on 12/09/2023Great service at Honda Dulles for a 90K checkup. Fawad, the service rep, was very helpful and thorough. His estimates for time, and cost were right on. A very satisfactory visit.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Peter Deahl
by Peter Deahl on 12/08/2023Time promised was done perfectly. Hector was once again perfect. Work is in perfect condition.Hello Peter, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Unexpected Service
by Anonymous on 12/06/20235 Stars for Aaron the service agent who stepped up to help. The call center had made a service appointment for us with a person that was out for the day and told us that there was a shuttle that could get me back home after drop ping off… car. Turns out no shuttle. Thankful to Aaron for getting car taken care of and arranging ride. 1 star for call center and also the communications setup at dealer which makes it just about impossible to get person on phone. Never had this experience with any other dealer or service repair shop.Hi, thank you for taking the time to share your feedback with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Autonation Honda Dulles Service Department
by H.Lathrop on 12/06/2023My service manager, Aaron Ortiz, made sure my Honda Pilot was in tiptop shape for the winter. He is always friendly and attentive. Nice clean waiting room with complimentary refreshments.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Excellent Customer Service
by Venkat Aella on 12/05/2023All representatives have done a wonderful job from providing the appointment and vehicle getting serviced. Went very smooth. I want to appreciate Hector - the service associate, he is complete professional. Thank you AutoNation Dulles… Service team !!Hi Venkat, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 03/28/2025