AutoNation Honda Dulles
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Dealership Service Review
service Rating
Need a New Dealership
Written byon 05/23/2025
Buying a 2 2025 Hondas in the fall of 2024 was fairly easy process thanks to Sam Chowdhury, The only issue with the sales process was the finance office - even though I paid cash - the figured out how to screw the sale up. Now the Service Department is another story. First you call for service and you get a representative in a call center. Their knowledge and understanding is less than desirable. Next you have to deal with your dealership representative - their customer service skills are not to a standard that is acceptable. Always in a rush and too busy to answer questions and explain issues. I will be trying to find another dealership to service my cars in the future. Won't be going back to AutoNation for service
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Stephanie Mavis on 05/26/2025
Dealer Response
Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (571) 357-3961 to discuss what we can do to help.
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