AutoNation Honda Dulles
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Written byon 05/22/2025
I brought my CRV for oil change, several minutes later after I left I get a call telling me the key is not working and they’re unable to turn the car on. I bring my extra key from home and they do the service. When I asked what happened to the key, they said they don’t know that it’s not the battery, the key might need to be reprogrammed. I was told to bring my key next time and they’ll reprogram it for $84. I asked why they didn’t reprogram it, and got no answer, I brought my car and key working fine and now have to pay for it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Neil Snied on 05/23/2025
Dealer Response
Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (571) 357-3961 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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