Customer Reviews of AutoNation Honda Dulles
Review type:
I love this place
Need a New Dealership
by TheO8436 on 05/23/2025Buying a 2 2025 Hondas in the fall of 2024 was fairly easy process thanks to Sam Chowdhury, The only issue with the sales process was the finance office - even though I paid cash - the figured out how to screw the sale up. Now the Service… Department is another story. First you call for service and you get a representative in a call center. Their knowledge and understanding is less than desirable. Next you have to deal with your dealership representative - their customer service skills are not to a standard that is acceptable. Always in a rush and too busy to answer questions and explain issues. I will be trying to find another dealership to service my cars in the future. Won't be going back to AutoNation for serviceHi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (571) 357-3961 to discuss what we can do to help.
Service
by EdiliaV on 05/22/2025I brought my CRV for oil change, several minutes later after I left I get a call telling me the key is not working and they’re unable to turn the car on. I bring my extra key from home and they do the service. When I asked what happened to… the key, they said they don’t know that it’s not the battery, the key might need to be reprogrammed. I was told to bring my key next time and they’ll reprogram it for $84. I asked why they didn’t reprogram it, and got no answer, I brought my car and key working fine and now have to pay for it.Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (571) 357-3961 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Outstanding Service
by bigTony on 05/22/2025Excellent customer service and contact at Auto Nation Honda in Sterling, VA! Quote was accurate and service was completed as promised! Will use Service Dept again!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
OC+ Tire Rotation + inspection
by Sterling on 05/14/2025OC+ Tire Rotation /Balance + State inspection and compliment car wash were a great value. The service advisor Adam T. was extremely helpful as usual. This is my 3rd time here with same services.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Jane H.
by Jane H. on 04/07/2025I had an oil change, which was completed in the expected time frame. My service advisor, Mike H., also provided printed materials to me for a likely tire purchase in the near future. Mike always provides the best service to me and my… CR-V!Hello Jane, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
I love this place
by LJT1 on 03/17/2025updated 03/27/2025Friendly fair price and promises kept.Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Love this place.
by LJT 2025 on 03/17/2025Easy appointment scheduled. Service on time and very friendly.Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Auto Service
by DKPolska on 02/21/2025Always an excellent experience with Honda Auto Nation in Sterling Virginia. My service manager Adam Kearney is the best and is very professional and informative as to the service my 2006 CR-V needs. I would not have reached over 469000… miles without regular service.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Denise
by A.Denise on 01/11/2025We continue to appreciate our service advisor, Adam Kearney, who has been our service advisor for several years now. We can depend on his consistent professionalism, his honesty and integrity. We can trust that his suggestions regarding… what we need to do to our vehicle and when to do it, will be what is absolutely necessary. He is the reason why we continue to use Honda of Dulles to service our vehicle.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation Honda of Dulles
by Saraaaa on 12/06/2024updated 12/13/2024Kumar was great to work with! He’s very informative, professional, and personable. He made the car selling process very easy and straightforward. I’d definitely recommend working with Kumar and AutoNation of Dulles!Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Great Customer Service
by Ivand518 on 10/25/2024updated 11/04/2024I recently sold my BMW X5 to the dealership, and the entire experience was excellent, thanks to Kumar. From the start, he kept in regular contact with me, guiding me through each step of the process. Kumar was professional, attentive, and… made sure all my questions were answered, making the sale smooth and stress-free. His dedication to customer service truly stood out, and I would highly recommend him to anyone looking for a hassle-free car transaction. Thanks, Kumar, for making this a great experience!”Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Happy Honda Owner
by Marie H on 10/14/2024updated 10/21/2024The car buying experience was less stressful and more pleasant than anticipated. The sales person (Connor W.), explained the safety and convenience features, went over the different 2 CR-V models and trims, and patiently answered all my… questions.Hi Marie, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great Service
by Sean seller on 10/15/2024I recently sold my vehicle to Autonation Honda Dulles and the experience was seamless. My sales rep Kumar was professional and straightforward during our entire interaction and did everything within his ability to make the paperwork easy… and efficient. I would definitely work with this dealership again.Hi Sean, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Dulles. We look forward to your next visit! Take care!
Used car purchasing
by Gsbaran on 09/06/2024I worked with Mohamed, who handles purchasing used cars from individuals. We were considering selling my recently passed brother in law’s car. Mohamed was exceptionally caring and helpful! He went out of his way to assist us with getting a… new key for the vehicle because we initially could not find keys. I had explained to him that my wife and I were only in town for a day, and had many errands to run and tasks to complete to try to settle my brother in law’s estate. As it turned out a neighbor instead purchased the car from us. When I called Mohamed to let him know we would not sell to his dealership, he was extremely gracious, stating he was happy things worked out for us! He even delivered the key to my brother in law’s house, even though we didn’t sell the car to him. We were so moved by his compassion and concern for our difficult situation! He is a credit to your organization!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Dulles. If you ever need help, just give us a call. Happy motoring!
Honda civic hatchback car purchase
by Tadyous on 07/20/2024Sales person and the manager were very helpful and patient They were very welcoming and very cooperative.Hi Tadyous, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
New car 2024 Honda Accord
by dylan saale on 06/21/2024Ahmad was awesome. So friendly and right to business. Was super prepared and wanted to get us the car we wanted. He was great.Hi Dylan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Bad business
by Bluedevil on 04/15/2024Shabby and deceptive sales practices in final contract. Never asked if extra products were wanted, just included in final price. Rushed through electronic signature process on Mac without accurate explanation of what was included. Admin… fee and “protective” products added approximately $2500 to price.Hi, we would like to get some more details about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (571) 357-3961 at your earliest convenience to discuss how we can turn your experience into a positive one.
Adam rocks!
by Robert Root on 03/20/2024Very conscientious and keeps good records of service history. My service advisor, Adam, is always on point about what is necessary and finds effective options to save money.Hi Robert, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Excellent experience
by Dre Chicas on 03/18/2024Charif and his team at AutoNation did a great job in assisting me with buying my daughter her first car. They're sometimes challenges when buying an older used car, however Charif and AutoNation treated us as if it was a brand new luxury… vehicle and gave us excellent service and the communication was great. They stayed on top of the process from start to finish and even introduced me to many of the managers to ensure it was a great experience for my daughter. Thank you Charif and AutoNation.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great Experience
by Biltom99 on 03/16/2024Honest, no nonsense purchase. Sales Person was extremely knowledgeable and at no time tried the high pressure tactics you experience at most car dealers. The GM was an honest straight shooter who saw to it that I could literally close this… deal in about 30 minutes. The finance folks were extremely efficient and organized.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales
by Tabletop on 03/14/2024We were pleasantly surprised. There was no high pressure put on us. Everything was slowly and clearly explained.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 03/28/2025