Customer Reviews of AutoNation Honda Dulles
Review type:
Gift of new HR-V
Routine Service
by MechEngr1 on 08/19/2025I left my vehicle in the morning. Took a dealer provided car service to my office. Returned to the dealership by the same method. Found all of the maintenance done as stated and also have a recall addressed. Great job!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Nancy08 on 08/13/2025Adam was friendly & efficient and had my car service completed quickly.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Dulles. Please don't hesitate to reach out if there's anything additional we can do for you.
Best Advisor
by January29 on 08/07/2025Thank you Mike for always making my service time at Honda a great experience. I have confidence in you and appreciate how you guide me with my repairs. The mechanics are professional and accurate with services to my car tooHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Service
by Judith Sa on 07/29/2025Every thing was done perfectly well and on timeHi Judith, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Service, Fair Price
by Satisfied on 07/31/2025We have trusted our Hondas the service team for years now. So much so we traded a different make because the team is courteous, quick, and the location is convenient.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Audio Volume Control Problem
by TedSpar on 07/28/2025Had a very strange problem with the audio control in the CRV. Volume went from zero ( no volume), and went to max Volume by merely going to Volume (1) setting. Although service 2as not able to recreate the issue, service department was… very responsive to my needs. Still have concerns about "what's next" if problem returns. But based on past experience, I believe Honda will do whatever is right to rectify the issue.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sold car with hidden defects
by AnkitaV on 07/07/2025updated 07/14/2025If I can give them negative stars, I would. I will never recommend them to anyone. They sell cars knowing they are faulty. They misrepresent them and pressure you into buying them. They sold a car to us and within two and half weeks, the… car was not in driving condition. They replaced the clutch actuator before selling it to us and the same clutch actuator failed again. We can't even get it inspected in MD because it's not in driving condition. They took the car to fix it but we don't trust the car and we don't trust them. Beware. Go anywhere but here. Not to mention the people are not nice to talk to. You can not get a hold of the general manager. All the sleezy salesmen and their supervisors are just trying to pawn the faulty cars on whoever walks in there. Also, please beware of their return policy. It's 5 days compared to any other normal dealerships. They don't even tell you the return window when you buy the car! They hide a lot of facts from you. They stopped communicating with us about the cars repairs. The general manager doesn't seem to care either. Haven't heard from a proper manager at all. Save yourself some headache and go somewhere where they won't cheat you.Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda Dulles take our reviews very seriously. Please call our General Manager at (571) 357-3961 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Thank you, we figured out this issue with AutoNation Honda Dulles. I would like to retract or delete my review but I am unable to do so.
AC Service visit - Civic
by Seth Lo on 07/07/2025We've been using Dulles Honda to service our cars for years and I'll continue to recommend them highly based on my most recent visit (Adam K was our advisor). The AC stopped working in our Civic and (in the middle of a heat wave) I was… able to book a same-day appointment later that afternoon. It was diagnosed, repaired and ready for pick up 2.5 hours later and I got updates during the process. Drop-off was easy. Pick up was easy. Problem was solved. No junk fees were added to the bill. Thank you!Hello Seth, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Dulles. Thanks for the recommendation, and have an amazing day!
Sold us a car with hidden defects and now won't even respond
by AndrewV on 07/07/2025We made the biggest mistake of our lives going to this dealership. They sold us a car with hidden defects. Two weeks later, car broke down. Cannot be driven. Couldn't even get it inspected in Maryland. It took a while to get a hold of… someone who would do something. They towed it to their dealership for repairs. We asked for a fully covered protection plan to cover the car for future because of what happened. They gave us a ridiculous price just for the plan. So we wanted to cancel the car sale. They won't let us. We had consulted a lawyer who took a look at our case and said we have the right to cancel under certain grounds we have. Oh, their return window is 5 DAYS where any other true reputable dealerships have a return window of 30 days! They don't disclose this information to you. But they decided not to communicate with us since. They won't even tell us if the car is ready for pick up or not. Will not respond to our emails. But they had the audacity to send us this customer feedback email. So, save yourself some headache and go to a reliable place. Not [non-permissible content removed].Gift of new HR-V
by George on 07/02/2025Tracked down the specific car we wanted and delivered it ... all done perfectly. Very helpful!!Hello George, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
Great service
by Smith1234 on 07/02/2025Katharine Merritt was a big help in getting my car fixed. When it turned out that the wrong part had been ordered, she got me a loaner to use right away and was willing to stay late so I could pick it up.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great experience
by Jon w fleeman on 06/04/2025Just as described and no issues car was better than expectedHello Jon, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Need a New Dealership
by TheO8436 on 05/23/2025Buying a 2 2025 Hondas in the fall of 2024 was fairly easy process thanks to Sam Chowdhury, The only issue with the sales process was the finance office - even though I paid cash - the figured out how to screw the sale up. Now the Service… Department is another story. First you call for service and you get a representative in a call center. Their knowledge and understanding is less than desirable. Next you have to deal with your dealership representative - their customer service skills are not to a standard that is acceptable. Always in a rush and too busy to answer questions and explain issues. I will be trying to find another dealership to service my cars in the future. Won't be going back to AutoNation for serviceHi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (571) 357-3961 to discuss what we can do to help.
Service
by EdiliaV on 05/22/2025I brought my CRV for oil change, several minutes later after I left I get a call telling me the key is not working and they’re unable to turn the car on. I bring my extra key from home and they do the service. When I asked what happened to… the key, they said they don’t know that it’s not the battery, the key might need to be reprogrammed. I was told to bring my key next time and they’ll reprogram it for $84. I asked why they didn’t reprogram it, and got no answer, I brought my car and key working fine and now have to pay for it.Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (571) 357-3961 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Outstanding Service
by bigTony on 05/22/2025Excellent customer service and contact at Auto Nation Honda in Sterling, VA! Quote was accurate and service was completed as promised! Will use Service Dept again!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
OC+ Tire Rotation + inspection
by Sterling on 05/14/2025OC+ Tire Rotation /Balance + State inspection and compliment car wash were a great value. The service advisor Adam T. was extremely helpful as usual. This is my 3rd time here with same services.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Jane H.
by Jane H. on 04/07/2025I had an oil change, which was completed in the expected time frame. My service advisor, Mike H., also provided printed materials to me for a likely tire purchase in the near future. Mike always provides the best service to me and my… CR-V!Hello Jane, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
I love this place
by LJT1 on 03/17/2025updated 03/27/2025Friendly fair price and promises kept.Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Love this place.
by LJT 2025 on 03/17/2025Easy appointment scheduled. Service on time and very friendly.Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Auto Service
by DKPolska on 02/21/2025Always an excellent experience with Honda Auto Nation in Sterling Virginia. My service manager Adam Kearney is the best and is very professional and informative as to the service my 2006 CR-V needs. I would not have reached over 469000… miles without regular service.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Denise
by A.Denise on 01/11/2025We continue to appreciate our service advisor, Adam Kearney, who has been our service advisor for several years now. We can depend on his consistent professionalism, his honesty and integrity. We can trust that his suggestions regarding… what we need to do to our vehicle and when to do it, will be what is absolutely necessary. He is the reason why we continue to use Honda of Dulles to service our vehicle.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello George, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 07/08/2025