Lindsay Manassas Chrysler Dodge Jeep Ram
Today 9:00 AM - 9:00 PM
Customer Reviews of Lindsay Manassas Chrysler Dodge Jeep Ram
Review type:
Write a review: Service
8 service reviews
Sort by:
Great service
by Ken on 12/05/2019updated 12/13/2019I enjoyed our time at Lindsay. Jarrell made it easy and gave great service!Solid service
by Mike W on 12/05/2019Brad was courteous, efficient and helpful. I arrived early, was checked in immediately and given an accurate time estimate for the work.Service department is dishonest with pricing
by crispo on 10/29/2019The service department literally tried to rip me off. I have a 2014 Jeep Cherokee with an extended warranty, when I took it in for a check engine light after dropping off the Service Manager TOM informed me that it needed a new battery and… the cost to me would be $480.00. I inform him I have never paid $480 for a car battery in my life He then said that the amount was wrong and they could do it for $399.00 When I asked him about the warranty he said is was some Korean battery with a 1 year warranty. I told them to forget it and I took it to NTB and paid $165.00 for an excellent battery with a 5 year replacement warranty. Stay away from this dealership they are [non-permissible content removed]Thank you Drew for alerting us of this issue, we've received your comments and are reviewing your feedback with our team. Please reach out to Alyssa Rader- alyssa.rader@lindsaycars.com directly as soon as possible so we can discuss your visit. Thank you again.
Overcharged and Lied to both me and my insurance company
by vetstudent on 08/13/2019First just go look at the BBB review (Better Business Bureau). There is a reason for this. After my insurance appraiser and the dealership service rep, Brad had met and agreed on a price, my appraiser called me letting me know he… recommended full coverage of the damage. I called my insurance and they let me know the agreed-upon price and that full coverage, minus my deductible, was approved. When I went to pick up my car, I was charged the extra one thousand dollars and having never dealt with insurance, I was told by Brad that I could just present the bill to my insurance and be paid back. I had told Brad that I was fully covered, how much the deductible was, and how much I was being paid when I let him know that he could start repairs. At the end of this when I was trying to figure out what happened after insurance said they couldn't pay more money than what was agreed upon, Brad told me he had never seen an agreement for the lower price from the appraiser. I talked with the appraiser and he got Brad to admit that he did agree with it, that after the appraiser left that his manager made him raise the price and not tell anyone, and Brad also told my insurance company that I specifically agreed to pay the extra $1000 out of pocket. There is also a large dent in my door and now that I am trying to get these two matters resolved, they put me on indefinite hold when I call and have blocked USAA, my insurance company. Do not go here. I am now out a week and a half's worth of pay and this dealership and its managers will lie to you.We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience.
Worst service and maintance center
by sharkasi90 on 02/26/2019Took my Dodge Caravan in for inspection, oil change and check on tire pressure light. After 3 1/2 hours waiting, I get the bill for the inspection only. I questioned about the oil change, told not listed. Turns out the young gentleman… who took the van from me forgot to write it down. Service manager didn't even try to assist, even after the person informed him that it was his mistake about not writing it down. Service manager then requests that I leave the dealership because he accused me of yelling at the employees. my voice may have been loud, but yours would be too if you had waited all this time and not received the service you requested. The service manger also heard the young gentleman apologize to me for forgetting to write it done on the service order. If you want consumers to buy from you, the sale of a vehicle is not a statement of your service. It's the service after the sale that counts, especially when it comes to maintenance of the vehicle. If the service department takes care of you and your vehicle, you will always think of that dealership first when it comes time to purchasing a new vehicleDealer is not interested in some business
by wayneet on 03/23/2016I inquired about a problem on my 2005 Town and Country Limited, where one of the electrically driven side doors operates only intermittently. I was told it would cost $149 just to diagnose the problem, and any effort to repair would be… additional cost, with none of the $149 actually applied towards the repair. It is hard for me to believe that a dealer with any experience would not be able to give a customer some idea of what might be wrong with some estimated range of repair cost, when the symptoms are fully described. Asking for $149 just to look at it, indicates to me that they do not want the business or they just don't know how to fix this type of problem. I bought the car from this dealership, when it was Manassas Chrysler, before Lindsay purchased the dealership. All of my service experiences with Manassas Chrysler for almost ten years were excellent. Lindsay left me with the impression that they are not trustworthy as a service provider. I will not return.Not at all recommended
by despondent on 10/13/2014I have never written a review in the past, but this calls for one. if for nothing else it may save one or more people from having to go through the pain of working with Lindsey Chrysler Jeep in Manassas. I bought a Jeep in 2008 and have,… as expected, had to take it in for service and inspection a couple of times a year. The problem is each time my experience get worse. The service staff has gotten worse with the new people in place, and they can be down right rude and dismissive to the customer. Often I have been over charged for services, even when the "check engine" light has come on they find nothing, reset the light and then charge me a ton of money only to have to bring it back in a few days. They cannot seem to get work done when promised and you can expect to be without a vehicle for multiple days, even for minor things. They appear to be completely disorganized and will "promise" to call you on a certain day or time and you will not get a call. You will have to call them, then they will not know what's going on and promise to call you back ... you'll wait 4 to 6 hours and then have to call them again. I can go on, but what's the point ... you get the idea. I would *NOT* recommend Lindsey for service or sales. Unfortunately, they have disappointed me so many times, even after giving them many, many chances, I will never buy another Chrysler product because of my experience with them. If I could give the zero stars here I would ... I don't think they deserve even one.Thank you for your feedback. We were highly disappointed to hear you have been unsatisfied with our service department on more than one occasion. Our management team would like the opportunity to address your concerns. Please send your contact information and any other details regarding your experience to support@lindsaycars.com, and we will do everything we can to earn back your trust and provide you with the high level of customer service you deserve. Thank you, and we hope to hear from you.
Not satisfied
by tjeff3 on 03/03/2014updated 06/24/2025I just purchased a nissan maxima from this dealer in January 2014. i am not happy with the service. since i had it i had to take my vehicle back 4 times and the problem still is not fixed. so now i am forced to come out of the pocket for… something that should have been fixed, and the dealer is not trying to.We appreciate your feedback, and we believe a miscommunication occurred regarding the brakes on your vehicle. When purchased, your vehicle had already passed inspection with the rear brakes at 50%, which exceeds inspection criteria for MD and VA, therefore, it was not necessary to install new brakes. The squeaking noise is not a safety issue, it is simply a result of pad to rotor contact. We apologize for the miscommunication as well as any inconvenience you have experienced regarding this matter. If you would like to further discuss your experience, please feel free to contact our Service Manager, Victor Kohnke at 703-368-5300 or Vkohnke@lindsaycars.com. Thank you.
About our dealership
Thank you for the wonderful review, Mike. We are happy to hear about your terrific experience with Brad. Please don't hesitate to contact us if we can assist you with anything else. Take care!
by Lindsay Manassas on 12/06/2019