Lindsay Manassas Chrysler Dodge Jeep Ram

Took my Dodge Caravan in for inspection, oil change and check on tire pressure light. After 3 1/2 hours waiting, I get the bill for the inspection only. I questioned about the oil change, told not listed. Turns out the young gentleman who took the van from me forgot to write it down. Service manager didn't even try to assist, even after the person informed him that it was his mistake about not writing it down. Service manager then requests that I leave the dealership because he accused me of yelling at the employees. my voice may have been loud, but yours would be too if you had waited all this time and not received the service you requested. The service manger also heard the young gentleman apologize to me for forgetting to write it done on the service order. If you want consumers to buy from you, the sale of a vehicle is not a statement of your service. It's the service after the sale that counts, especially when it comes to maintenance of the vehicle. If the service department takes care of you and your vehicle, you will always think of that dealership first when it comes time to purchasing a new vehicle