Lindsay Manassas Chrysler Dodge Jeep Ram
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Service department is dishonest with pricing
Written byon 10/29/2019
The service department literally tried to rip me off. I have a 2014 Jeep Cherokee with an extended warranty, when I took it in for a check engine light after dropping off the Service Manager TOM informed me that it needed a new battery and the cost to me would be $480.00. I inform him I have never paid $480 for a car battery in my life He then said that the amount was wrong and they could do it for $399.00 When I asked him about the warranty he said is was some Korean battery with a 1 year warranty. I told them to forget it and I took it to NTB and paid $165.00 for an excellent battery with a 5 year replacement warranty. Stay away from this dealership they are [non-permissible content removed]
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
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Lindsay Manassas on 10/29/2019
Dealer Response
Thank you Drew for alerting us of this issue, we've received your comments and are reviewing your feedback with our team. Please reach out to Alyssa Rader- alyssa.rader@lindsaycars.com directly as soon as possible so we can discuss your visit. Thank you again.
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