Lindsay Manassas Chrysler Dodge Jeep Ram
Dealership Service Review
I inquired about a problem on my 2005 Town and Country Limited, where one of the electrically driven side doors operates only intermittently. I was told it would cost $149 just to diagnose the problem, and any effort to repair would be additional cost, with none of the $149 actually applied towards the repair. It is hard for me to believe that a dealer with any experience would not be able to give a customer some idea of what might be wrong with some estimated range of repair cost, when the symptoms are fully described. Asking for $149 just to look at it, indicates to me that they do not want the business or they just don't know how to fix this type of problem. I bought the car from this dealership, when it was Manassas Chrysler, before Lindsay purchased the dealership. All of my service experiences with Manassas Chrysler for almost ten years were excellent. Lindsay left me with the impression that they are not trustworthy as a service provider. I will not return.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable