Lindsay Manassas Chrysler Dodge Jeep Ram

First just go look at the BBB review (Better Business Bureau). There is a reason for this. After my insurance appraiser and the dealership service rep, Brad had met and agreed on a price, my appraiser called me letting me know he recommended full coverage of the damage. I called my insurance and they let me know the agreed-upon price and that full coverage, minus my deductible, was approved. When I went to pick up my car, I was charged the extra one thousand dollars and having never dealt with insurance, I was told by Brad that I could just present the bill to my insurance and be paid back. I had told Brad that I was fully covered, how much the deductible was, and how much I was being paid when I let him know that he could start repairs. At the end of this when I was trying to figure out what happened after insurance said they couldn't pay more money than what was agreed upon, Brad told me he had never seen an agreement for the lower price from the appraiser. I talked with the appraiser and he got Brad to admit that he did agree with it, that after the appraiser left that his manager made him raise the price and not tell anyone, and Brad also told my insurance company that I specifically agreed to pay the extra $1000 out of pocket. There is also a large dent in my door and now that I am trying to get these two matters resolved, they put me on indefinite hold when I call and have blocked USAA, my insurance company. Do not go here. I am now out a week and a half's worth of pay and this dealership and its managers will lie to you.