Lindsay Manassas Chrysler Dodge Jeep Ram
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Dealership Service Review
service Rating
Not satisfied
Written byon 03/03/2014
updated 06/25/2025
I just purchased a nissan maxima from this dealer in January 2014. i am not happy with the service. since i had it i had to take my vehicle back 4 times and the problem still is not fixed. so now i am forced to come out of the pocket for something that should have been fixed, and the dealer is not trying to.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
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lindsaycars on 03/06/2014
Dealer Response
We appreciate your feedback, and we believe a miscommunication occurred regarding the brakes on your vehicle.
When purchased, your vehicle had already passed inspection with the rear brakes at 50%, which exceeds inspection criteria for MD and VA, therefore, it was not necessary to install new brakes.
The squeaking noise is not a safety issue, it is simply a result of pad to rotor contact.
We apologize for the miscommunication as well as any inconvenience you have experienced regarding this matter.
If you would like to further discuss your experience, please feel free to contact our Service Manager, Victor Kohnke at 703-368-5300 or Vkohnke@lindsaycars.com.
Thank you.
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