Fred Haas Toyota World
Today 8:30 AM - 9:00 PM
Customer Reviews of Fred Haas Toyota World
Review type:
Great car buying experience
by Andrew Herrera on 03/25/2025
Our salesman Bo went above and beyond to help us find a great vehicle. He was gracious with his time and efforts and made the whole experience easy.
70 reviews
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Awesome Experience
by Ibraheem on 05/29/2021Today we bought Toyota Tundra. Our sales person Carter Tuma was great, he walked us through with all our question. This dealership is great in disclosure no shady or hidden cost. We are very happy with our purchase and will be revisiting in… future. I recommend to go for Carter Tuma he is an awesome sales person he found us the deal we were looking for and kept us informed regularly. I engaged with him over internet sales and our experience was great. In today's market its very hard to find such a place highly recommendedSuper smooth!
by Satisfied on 03/20/2021Just had a very pleasant experience purchasing a used vehicle from Fred Haas Toyota. From our contacting them to make sure the vehicle was still available, to the paperwork signing, it was super smooth and pain free (how often can you say… that about vehicle purchase?!!). Our salesman was Steve Nance, and I would highly recommend him if you decide to shop there. Super nice guy, very genuine, and very knowledgeable about the vehicle. I don't leave reviews often, but hope this would help someone else who might have concerns. God bless!Dishonest service department
by HoustonMom on 10/13/2020I had a terrible experience with the Fred Haas Toyota World service department. They charged me $200+ in diagnostic fees even though they couldn't diagnose the problems (and didn't mention the fees when I originally made the service… appointment). They wouldn't repair a known manufacturer's defect that is covered under a Toyota extended warranty (result of class action lawsuit) because the faulty latch wouldn't act up while they had the vehicle (which is typical of this problem, it's sporadic). Charged me the diagnostic fee anyway. Another Toyota service department director and a person at Toyota corporate told me that Fred Haas Toyota World should have been able to honor the warranty repair based on customer testimony alone. They charged me an additional $32 shop fee not outlined when I dropped off my vehicle, even though they didn't do any repairs. My service rep told me my front brake pads were down to 1 mm. Another employee left a voicemail saying they were at 2 mm and 3 mm. I think my service rep was being dishonest. I ended up paying $302 and waiting 4 days for them to do an oil change, rotate my tires, and fix a small problem with my back door hatch that the auto body shop guy said took 5 minutes to fix. The rest of the cost and time was for them not to diagnose or fix the other issues. And their "work" is only warrantied for 30 days. Not worth your time or money. I'll be going back to my favorite John Eagle Honda service department where I actually bought this Sienna used.Anthony James is wonderful!
by KrystalN on 01/10/2019Anthony James is one of the most sweetest, caring, honest, motivated, and determined people that I have ever come across in the sales and automotive industry. His compassion and dedication was truly appreciated, and the sole reason I… returned to purchase. Anthony is a straightforward and ambitious young man who is also a great communicator. Rusty in finance was amazing, and made the process quick and seamless. I truly appreciate Anthony, Rusty, and Imran, and love my purchase!Great. Sales rep
by Amanda83 on 11/27/2018Brittany foster is an awesome sales rep and answered all my questions. I definitely recommend yall going to her at fred haas toyota for all ypur car questionsOutstanding Service and the Lowest Prices in Town
by JohnTyce on 11/21/2016I have purchased to Toyota's from Fred Haas Toyota World and am very pleased with the service and deals that I got each time. My sales person Sharon Vaughn went above and beyond to get deals I felt really good about. I will definitely be… returning to Fred Haas Toyota World.50K service
by kgrissom1958 on 09/26/2016Second from the dealer and third service by this dealer. They are very thorough. Busy ace so they fill up quick but still manage get you car done. Sometimes a bit longer than expected if something is found needing service outside what is… planned but they still manage to control time pretty well. This tie I had a rotate, balance and alignment. Perfect job restoring the original handling. Houston road can be brutal. It was time for a new battery too. Reasonable price and did not add significantly to the time. They have someone regularly check with folks in the waiting area to held them still informed on progress and help communicate concerns back to the service rep. Great coffee and soda bar. They treat you great here.Thank you for the great 5-star review! I am pleased to hear you were satisfied with the quality and efficiency of our service.
Sales review
by USMC2305 on 09/01/2016I recently purchased a new vehicle from Fred Haas Toyota in Houston. It was a great car buying experience! I've purchased many vehicles in my life and this has to be one of the easiest and less stressful experiences. I would recommend… this dealership to my friends and family.Thanks for the great review! We are happy to hear that our customer service met your expectations. We at Fred Haas Toyota World look forward to serving you again in the future.
HORRIBLE EXPERIENCE!
by paulasmith on 06/05/2016WORST EXPERIENCE OF MY LIFE!!! We had previously good experiences at Fred Haas and this was our 5th car to buy there. Air conditioning went out on our 14 yr old Corolla so time for a new one. Went back to Fred Haas (Cristina Cedillo, who… sold us a RAV 2 years ago). Did a special order because we wanted a rare color in a Corolla LE Premium. This was February. Told it would take 8-10 weeks. In late April we were told it would come the end of July!! Toyota in California says shouldn't take more than 12 weeks. That's 5 MONTHS! Because we needed air conditioning, settled for a slate gray LE Premium. They wanted us to sign the papers April 29 (even though the car wouldn't be ready for a few days, we live 50 miles from there! Had to be an end of the month quota thing but she didn't admit to that!), messed up the paint protection film on the hood, caused a chip that wasn't there before they added the film, delayed the delivery because "VIP's" needed their paint film protection placed first, tried to pass off after market all weather mats for the Toyota ones we ordered, and after we dropped off the wrong mats back with them, they didn't tell us the plates were in and we drove all the way home and found a notification of such in the mail!!!! The salesperson (Cedillo), the consumer relations person (Salazar) and the general manager (Mr. Murphy) have done NOTHING about our complaints. Please do not waste your time. Search the car you want on the internet and bargain for your price and have the closest dealer to you get it and sell it to you at the price you want. Its the only way to go.Paula, we're sorry to hear your most recent visit with us wasn't as positive as your first four. We want every car purchase to be smooth and simple for our customers. I know a couple of our team members have already been in contact with you, but please don't hesitate to give us a call at 281-297-7000 should you wish to discuss further.
Paula, we're sorry to hear your most recent visit with us wasn't as positive as your first four. We want every car purchase to be smooth and simple for our customers. I know a couple of our team members have already been in contact with you, but please don't hesitate to give us a call at 281-297-7000 should you wish to discuss further.
Easiest Car Buying Experience Ever
by Breezinby on 05/28/2016Sam Refai is the most dedicated and knowledgeable sales person I have ever met, and he kept in touch with me before during and after my SUV purchase. I dreaded going from dealership to dealership to find my next car. Sam made this very easy… by listening to me and locating the SUV I was looking for. A positive experience from sale to vehicle delivery.Review Update: It has been 9 days since I bought my SUV and I have contacted Sam Refai by text and email. He always responds within a few hours. If you are interested in buying from this dealer, ask for Sam. I promise you will not be sorry. I am getting nothing for writing this review.
Best car-buying experience ever
by happy_camper10 on 09/21/2015Jimmy Nguy was knowledgeable, friendly, professional and helpful; no pressure; just wanted to make sure I got exactly what I wanted, and I did. The dealership was spotless. I will buy my next car from Fred Haas. Well worth the trip from… Houston.Great service!
by gabbz18 on 08/13/2015I would highly recommend checking them out. Gloria Jasso is by far the most dedicated and detailed sales person I have met and was very helpful and patient throughout the whole process. Her and the rest of her team did a wonderful job in… helping me get my first car. I had bad experiences with other dealers as they were pressuring me to buy a car but at Fred Hass Toyota World they did not make me feel pressured and helped me through everything.Excellent Customer Service
by r2bb73 on 04/30/2015I want to thank Jesse Hartman, a service consultant for Fred Haas Toyota, for providing exceptional customer service. Jesse went out of his way to get my truck in for repair as soon as possible. He kept me informed of the stage my vehicle… was at. I feel every time I bring my truck in for service Jesse is looking out for me and that his primary goal.6th vehicle purchased from Steve Soodi
by satisfied96 on 04/01/2015I just purchased my 6th vehicle from Steve, a 2015 4Runner Trail and it couldn't have been easier.I called Steve and told him what I was looking for. There was not one in the market do he had it transferred in from Laredo. Kaaren and I… stopped by on Sunday on our way back from Fredericksburg. We were driving out 2 1/2 hours later. It simply does not get any easier. Steve is an absolute gentleman willing to do whatever he has to in order to make sure the customer is satisfied before you leave. I have bought 6 vehicles from him and will continue to do so. Thanks to Fred Haas for having him as an associate. He trully knows what the term "Above & Beyond" means.Thank you for taking the time to leave us this 5-star review about your car-buying experience! We're happy to hear Steve worked to make your visit a smooth and easy one. It speaks volumes that this was the 6th vehicle you have purchased from him and I'll be sure to honor him with these outstanding compliments. We look forward to seeing you next time!
Easy, Drama free experience
by newcamryowne1 on 03/26/2015Keith Harris was the sales person that assisted and it was by far the easiest, car buying experience I've ever had! He called, we set an appointment, he followed up to verify the appt, he was on time, it went smoothly and couldn't be… happier with my purchase.Thanks for the great review! I'm so pleased to hear that Keith made your experience the easiest ever. Thank you for your business and enjoy your new purchase!
Pretty good experience
by holls on 01/31/2015Miguel Castaneda helped me find a good car fit and deal for me this year and two years ago. He really helped me out once I was a repeat customer and stayed after his shifts both times to help me seal the deal on a new car for me. The… experience was going well until the high-pressured warranty sales and loan talks with the finance guy. Also, my car wasn't detailed all that well. Otherwise, I like Miguel and Fred Haas.Nothing but Professionalism!!
by gray_darla on 01/28/2015Very impressed from the onset, John called me as soon as car was towed in, had a diagnosis very quickly, and car was actually ready ahead of schedule. This location has onsite rental so that was a nice plus..everybody I dealt with was… happy, relaxed and professional and even went above and beyond to accommodate my needs. Joe was wonderful as well and I am just so appreciative for great service. I was even able to schedule service appt online with a very objective and thorough website. Thanks again, guys..you really run a tight ship!!Excellent product knowledge and service
by Makemo on 01/26/2015As a previous Fred Haas customer, I returned to lease a 2015 Camry. My sales associate, Javier Abundis, was very thorough and knowledgeable during the entire sales process.They will help you to get you in a new car
by Yoshiro on 12/25/2014I have been going to this dealership because they will help you out to get you in a car. They have great services and real good price! <(^-^<)purchase of new car and sevice
by brunnoniki on 11/22/2014Both my friend and I have purchased cars from here and service. All were great and Beth Elliot was our sales person. she is very nice, knowledgeable and not pushy at all. I always recommend her and the dealership. I will of course buy my… next car from her. Nick Fernandez is the gentleman who helps to get you ready for your maintenance, he is also very good. Happy with the cars and service it is great.Thanks for the 5-star review! I will be sure to pass along the wonderful compliments to Beth and Nick on their excellent work. We look forward to seeing you next time!
Great experience from drive in to drive out
by KatyNanz on 10/15/2014This was our first visit to Fred Haas Toyoto but it certainly won't be our last! Our salesman, Jimmy Jones, greeted us with a smile and such an easy manner we felt like we were visiting a old friend. He listened to what our needs were and… was both personable and professional in manner. His knowledge of the business made this an easy day for us. Newell Peck in Finance and Leonard Bell in Delivery completed our transaction and sent us on our way with a smile. Last but not least many thanks to Horatio in Service for my car/cell phone sync...couldn't have done it without you!Katy, we appreciate the five-star review! We're so glad to hear that you enjoyed working with Jimmy, Newell and Leonard. We're happy to hear that this visit with us won't be your last. Enjoy your new car. We hope to continue to earn your business.
Toyota Tundra
Toyota Tacoma
Toyota Camry
Toyota Corolla
About our dealership
Thank you for the excellent review and congratulations on your new car! We will pass your kind words on to Steve and look forward to working with you again in the future.
by Joe Salazar on 03/29/2021