Fred Haas Toyota World

I had a terrible experience with the Fred Haas Toyota World service department. They charged me $200+ in diagnostic fees even though they couldn't diagnose the problems (and didn't mention the fees when I originally made the service appointment). They wouldn't repair a known manufacturer's defect that is covered under a Toyota extended warranty (result of class action lawsuit) because the faulty latch wouldn't act up while they had the vehicle (which is typical of this problem, it's sporadic). Charged me the diagnostic fee anyway. Another Toyota service department director and a person at Toyota corporate told me that Fred Haas Toyota World should have been able to honor the warranty repair based on customer testimony alone. They charged me an additional $32 shop fee not outlined when I dropped off my vehicle, even though they didn't do any repairs. My service rep told me my front brake pads were down to 1 mm. Another employee left a voicemail saying they were at 2 mm and 3 mm. I think my service rep was being dishonest. I ended up paying $302 and waiting 4 days for them to do an oil change, rotate my tires, and fix a small problem with my back door hatch that the auto body shop guy said took 5 minutes to fix. The rest of the cost and time was for them not to diagnose or fix the other issues. And their "work" is only warrantied for 30 days. Not worth your time or money. I'll be going back to my favorite John Eagle Honda service department where I actually bought this Sienna used.