Customer Reviews of Volkswagen of Alamo Heights
Review type:
Dont buy a car from VW of Alamo Heights
by Eric C on 08/19/2024If I could give VW of Alamo Heights zero stars, I would. I bought my brand new 2024 Taos from here in May. While traveling to Corpus Christi in July it broke down, and the entire experience has been a nightmare from start to (still waiting… for) finish. My car, with less than 3,000 miles on it, was towed to the VW of Corpus Christi. It’s now been 5 weeks, and I still have no idea when it will be repaired. Jose, the service advisor, has been unable to give me an ETA. To make matters worse, they won't provide a rental car, claiming they don't have any available. So, good luck if you ever need one from this dealership. The level of customer service I've experienced has been shocking. I initially gave them a great review because the experience of selling me the car was great. If you need help after that point, they are zero help. On Monday July 29th 5 days after being towed, I met with Adnaan "Andy" Rowshan and Cameron Harris, the salespeople I dealt with at Alamo Heights, told me to call VW directly because the car isn’t at their dealership. They refused to provide a loaner car, stating that my car was towed to the closest dealership where it broke down. Chris Cameron, their manager, was too busy to help me, and even after leaving my number for Lee Tinoco, the GM, weeks ago I didn’t hear back. This is completely unacceptable for a brand-new car, and I expected much better service. The lack of communication, the refusal to offer a rental car, and the general disregard for their customers is appalling. I deeply regret purchasing from VW of Alamo Heights, and I strongly advise others to take their business elsewhere.Mr. Mercado
by Lfl@K0! on 06/06/2024The attention to details and the care and concern I received from Ms. Victoria Jackson were exceptional. I appreciated the feeling of been taken care of. All my concerns were addressed appropriately. Thanks!!Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Car service
by BrenCronin on 05/25/2024Service was very good and done very quickly.We are delighted to know that your experience was great! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.
2014 60K VW Beetle Service
by Rosebud on 05/07/2024Everyone was ready to help, informative, friendly, and not about forcing me to overspend. I am very happy with the services provided.Thank you for your kind words! We thank you for your business and look forward to your next visit!
Oil change and a few add ons
by Courtney on 05/03/2024Overall it was a good experience and my service advisor helped me with a discount. My biggest problem was the lack of communication and wouldn’t give us a copy of the receipt we signed. I also have to go back bc they did not have a part for… my car.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for the lack of communication and the inconvenience you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at ltinoco@vwofalamoheights.com. I look forward to speaking with you. Lee Tinoco, General Manager
Great Customer Service
by A customer on 04/22/2024I arruved at 8 am and was greeted by Dolly. She was pleasant. She took me to service agent, Crystal who was courteous and efficient and immediately put me at ease. She explained the process and communicated with me throughout the day as my… car was serviced. Top notch service!Thank you for your kind words for our staff, we appreciate it!
Make sure you get a second opinion and your insurance verifies the work
by Reynaldo Valldejuli on 04/19/2024I really enjoy the car but not the service and filed a formal complaint for negligence of service and ethics violation. I had an MPI with an oil change had my brakes checked specifically due to the accident I had concerns. I asked to… receive my report and it stated brakes were great but did not see visually with a video. They also did collaboration on my car due to an accident deer collision. I was out of my car since December body shop had my vehicle and VW-Alamo Heights had my car in February my car was there for about a week. When I received my car later it was vibrating over mph. I called insurance and VW explained they told me to bring it in made arrangements to reopen claim and request rental,etc. I dropped it off Wednesday to David, we had spoken prior to drop off, explained that I reopened the claim to please call USAA because we were on a time clock due to rental being involved I had 4 days to diagnose the vehicle to make sure it was part of the claim. I called once a day with no updates that it was next in line. Thursday\ Friday passed I sent some texts however nothing. I called Friday afternoon, I was told possibly Saturday. No call and no return text Saturday. Monday I called David then explained he was waiting on USAA appraiser to come out. I asked for the number he was calling and in verbatim “call the 1800 number and dial extension 1146” and I did. If you do not know USAA all extension at 6 digits for the claims adjusters. Appraiser and supplements team had no idea or claims adjuster did reserach. Tuesday We got on a 3 way call with David and I was placed on mute to which he laughed and said he had no idea what number he gave me and stated there was no appraiser and he didn’t reach out to USAA once and thought it was funny. I called VW myself after the conversation and spoke with the service manager Ashley she said now all the sudden my vehicle is being diagnosed and a lot of codes were coming but couldn’t explain them because she herself has a hard time understanding the codes. A couple of hours later I received a random MPI video stating that it’s my front brakes and rotors needing to be replaced. No one showed my rotors or brakes. I called for an explanation they said my brakes measured great but my rotors may be warped. I asked how was this missed in less than a month that it would be warped the lady on the phone said she didn’t know but would have someone call me back to explain. 2 hours later the service manager called back and I explained my frustration why would it take so long to diagnose almost 6 days and 5 business days. She explained due to heat under the vehicle which is correct however the avg car would be warped around 60K or early as 20K. Which is common. I did not drive in extreme heated conditions in less than a month. I also only drive in city limits twice a day back and forth from home to work. My car was at 50 which would be around the avg of possible warping but should have been caught at initial inspection if it was warped so I could have taken care of it then while it was in the shop getting the insurance items since I did an oil change, tire rotation, wheel alignment and brake check. Due to the extreme shaking over 50 mph I rarely drove due to fear and safety only when driving necessary when I got the car back while insurance was trying to figure out for a few weeks what they could due to reopen the claim. I expressed my concerns and fears numerous time of safety. So to summarize if I was told during initial it was not part of the accident I would have taken it immediately I did not have my car since December so definitely different circumstances back then. However, now here we are no accountability, constant lies and run around, complete negligence. The fact that the diagnosis took so long for something an MPI could have done was a complete waste of time and energy. This could have been avoided. David lying over the number and Ashley lying over bs codes.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Mr.
by John Fa on 04/16/2024Well done, fast, friendly!!!We are thrilled to hear that you had a fast and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change
by Lilj2575 on 04/13/2024Victoria did an excellent job keeping me informed on the status of my carIt's fantastic to hear that you had a great experience and that Victoria provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Oil change
by Fernando on 04/05/2024In & out, awesome!We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change and maintenance
by Jennifer M on 04/04/2024I came in for an oil change and maintenance inspection. I was missed quoted. I was also told I had a certain amount of filters that were incorrect. I was also told what was going to be done that was incorrect when I told him what I had… already done they didn’t listen to me. So my pollen filter “cabin filter” was changed again! When I finally called, they said my vehicle was ready because no one called me! When I got there, they told me what was done, and it was not what was quoted. Overall experience was not very well. I paid for another filter which already had be replaced last oil change. They mistakenly quotes me maintenance that was due at 80,000 miles.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Total all star service Everytime!
by CRD95432 on 03/31/2024Went for an oil change and they check everything - I am at 92,000. Bought new tires from VW Alamo Heights back in December, and they found a nail in the tire in a spot along the “shoulder”. Recommended a new tire. Tire under warranty so… just had to pay mounting and balance. I had a $25 coupon sent recently to me from the dealership, and 10% off after 2 pm discount. This is a dealership that takes good care of YOU! Highly recommend.Thank you for sharing your experience with us! We're glad to hear that you had a positive visit to the dealership for an oil change and tire check. It's great to know that our team was able to identify and resolve the issue with your tire efficiently, especially with the warranty coverage and discounts applied. We appreciate your recommendation and look forward to continuing to provide excellent service for all your automotive needs.
Service Center
by Margaret on 03/25/2024I always experience great customer service when I take my car to the VW service center. Carlos was especially polite and ensured that everything was taken care of. He was very personable and treated me with respect.We're delighted to hear about your positive experience at the Volkswagen of Alamo Heights service center and with Carlos specifically. Providing excellent customer service and ensuring that your needs are taken care of are our top priorities. We appreciate your kind words and your trust in our team.
3 hour wait for an oil change
by JLo78260 on 03/23/2024Don’t bother coming here if your planning on waiting in the lobby, the wait time is ridiculousThank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
JLo78260, I appreciate you taking the time to inform me about your recent experience regarding your wait time. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you could kindly reach out to me using the contact information provided, I would be grateful. Thank you for your feedback, and I am anticipating the opportunity to speak with you. Lee Tinoco General Manager ltinoco@vwofalamoheights.com
Excellent service
by Kristen on 03/22/2024Iris did an excellent job, she took care of my every need. She was extremely professional and accommodating!That's wonderful to hear! Iris did an excellent job taking care of your needs and providing professional and accommodating service. Thank you for sharing your experience with us!
Excellent Service and Follow Through
by HectorC on 03/18/2024I took my car in to get checked before a trip. Everyone took good care of me and my car. I was kept informed of all work and progress.We are glad to hear that you had a positive experience at our dealership! At Volkswagen of Alamo Heights, we strive to provide excellent service and ensure that our customers are well taken care of. We appreciate your feedback and look forward to assisting you with any future automotive needs.
Great Service / Good Price
by JACSanAnt on 03/06/2024Alamo Heights VW service is always reasonably priced (frequent discount offers) and the service department is responsive, providing updates during the maintenence process.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service at Alamo Heights VW
by Patricia on 02/28/2024Rodney at the front desk was very professional and extremely courteous. Took care of all my needed service efficiently and promptly. A great employee of Alamo Heights VW! PatriciaThank you for taking the time to acknowledge Rodney's professionalism and courtesy at the front desk. We're delighted to hear that he efficiently and promptly took care of your service needs at Volkswagen of Alamo Heights. We appreciate your positive comments, and we look forward to serving you again in the future!
Oil change/check engine
by Becks808 on 02/23/2024Carlos has excellent customer service skills! Very informative and made sure I was out of there in under 2 hours. Will be back for my next oil change!We're delighted to hear about your excellent experience with Carlos and the efficient service you received. Providing informative and prompt service is always a priority, and we're glad Carlos could make sure you were taken care of. We appreciate your positive feedback and look forward to serving you for your next oil change or any future needs. Safe travels!
Great Service
by Terry T on 02/21/2024Good follow through and communication throughout.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great experience at VW of Alamo Heights
by EKSA2023 on 02/16/2024I cannot say enough of how professionally and graciously Service Director Michael Terry, and Service Advisor Rodney Audas handled the repair issues with my wife's Taos. They are professional and are really attentive the customer concerns.… VW of AH is my go to place for service on her car.Thank you for sharing your positive experience at Volkswagen of Alamo Heights. It's great to hear that Service Director Michael and Service Advisor Rodney handled the repair issues with professionalism and attentiveness to your concerns. Establishing a go-to place for service is important, and it's fantastic that you've found that here with us. Safe travels, and thank you for choosing Volkswagen of Alamo Heights for your service needs!
Volkswagen Taos
Volkswagen Tiguan
Volkswagen Jetta
Volkswagen of Alamo Heights invites you to visit our Car dealership in San Antonio, TX. Our team members are standing by to provide you with some of the best deals near you on VW Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the San Antonio area's most trusted Volkswagen dealers.
Volkswagen of Alamo Heights le invita a visitar nuestro concesionario de autos nuevos y usados en San Antonio, TX. Visítanos hoy para carros VW y camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Volkswagen en el área San Antonio.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for bringing this to my attention. I sincerely apologize for the issues you've faced with your 2024 Taos and the service you’ve received. This experience is not reflective of the standard we strive to maintain. I would appreciate the opportunity to address your concerns and work towards a resolution. Please contact me directly so we can discuss how we can make this right for you. I look forward to speaking with you. Lee Tinoco General Manager ltinoco@vwofalamoheights.com
by Customer Service on 08/20/2024