Volkswagen of Alamo Heights
Back to Service Reviews
Dealership Service Review
service Rating
Oil change and maintenance
Written by 04/04/2024
onI came in for an oil change and maintenance inspection. I was missed quoted. I was also told I had a certain amount of filters that were incorrect. I was also told what was going to be done that was incorrect when I told him what I had already done they didn’t listen to me. So my pollen filter “cabin filter” was changed again! When I finally called, they said my vehicle was ready because no one called me! When I got there, they told me what was done, and it was not what was quoted. Overall experience was not very well. I paid for another filter which already had be replaced last oil change. They mistakenly quotes me maintenance that was due at 80,000 miles.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Laura Driscoll on 04/11/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Report