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Volkswagen of Alamo Heights


1402 NE Loop 410, San Antonio, TX 78209 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (5) No (1)
Service Rating
Recommend:
Yes (65) No (11)
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Dealership Service Review

1 out of 5 starsservice Rating
Oil change and maintenance
Written by Jennifer M on 04/04/2024

I came in for an oil change and maintenance inspection. I was missed quoted. I was also told I had a certain amount of filters that were incorrect. I was also told what was going to be done that was incorrect when I told him what I had already done they didn’t listen to me. So my pollen filter “cabin filter” was changed again! When I finally called, they said my vehicle was ready because no one called me! When I got there, they told me what was done, and it was not what was quoted. Overall experience was not very well. I paid for another filter which already had be replaced last oil change. They mistakenly quotes me maintenance that was due at 80,000 miles.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Laura Driscoll on 04/11/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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