Volkswagen of Alamo Heights
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Dealership Service Review
service Rating
3 hour wait for an oil change
Written byon 03/23/2024
Don’t bother coming here if your planning on waiting in the lobby, the wait time is ridiculous
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Kathryn Glenn on 04/03/2024
Dealer Response
JLo78260,
I appreciate you taking the time to inform me about your recent experience regarding your wait time. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you could kindly reach out to me using the contact information provided, I would be grateful. Thank you for your feedback, and I am anticipating the opportunity to speak with you.
Lee Tinoco
General Manager
ltinoco@vwofalamoheights.com
ReportLaura Villalobos on 03/27/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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