Volkswagen of Alamo Heights
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Dealership Service Review
service Rating
Oil change and a few add ons
Written byon 05/03/2024
Overall it was a good experience and my service advisor helped me with a discount. My biggest problem was the lack of communication and wouldn’t give us a copy of the receipt we signed. I also have to go back bc they did not have a part for my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 06/17/2024
Dealer Response
Thank you for bringing this to my attention. I apologize for the lack of communication and the inconvenience you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at ltinoco@vwofalamoheights.com. I look forward to speaking with you.
Lee Tinoco, General Manager
ReportLaura Driscoll on 05/06/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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