Lute Riley Honda
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Customer Reviews of Lute Riley Honda
Review type:
Buyer
by Meval2025 on 05/28/2025
Noe was very profesional and kind since the first moment he showed the cars to us, he solved all the questions about the features of the new car,we will recommend to friends and family to look for him when they need are shopping for Honda… cars
244 reviews
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Todd & Patricia - Accord 2016
by ToddandPat on 02/20/2016We just purchased a Accord 2016 and we were extremely happy with our Sales Rep Hector. He is very knowledgeable and great to work with. We will recommend him to anyone we know that is looking for a car.Great services
by Iotchere06 on 02/01/2016updated 02/19/2016Great services all around.. I was offered serval discounts on my oil change and tire rotation.recalls
by AppleOrange on 02/10/2016It took less time than Jason stated when the appointment was madePositive experience
by Clyzard on 02/01/2016I had done my research and I knew exactly what I wanted, I walked into the dealership and was greeted by Jacky, he was great, explained the features, options and the purchasing processs. Joe from financing was great too. Test drove the… Honda Fit, reviewed the options and got the car. Less than 2 hours total, best buying experience ever.Great experience
by Cowboys2322 on 02/01/2016Bought a new Pilot from Ke, He was very informative and let us decide what we wanted to do without being pushy! Grady our finance rep went above and beyond expectations. They way we were treated is how a business earns customers for life.… Next time we are in the market for a Honda this will be our only stop. Thanks !Amazing experience from start to finish!
by KatyTraczek on 11/12/2015The first time we went, we had the pleasure of meeting Thanh, who took us for a test drive in the new, 2016 Honda HR-V. Along the way, he excitedly talked to us about all of the features included in the car. When we got back to the… dealership, he waited patiently as we opened every door, messed with every button and setting, and moved every seat to see what all it had to offer. : ) We had to get a couple of things taken care of financially, so we left and in the meantime, we received a hand-written note in the mail from Thanh, telling us how happy he was to have met us and how he hoped wed be back. When we did come back, he was off work, so we were referred to Javed, who was also incredibly patient and thorough in talking to us more about the car. Their Sales Manager, Harrison worked hard to get us the best value he could for our trade-in and made absolutely sure that I was comfortable with the amount before even beginning to move forward on the deal. While they took care of all of the logistics, Chad came over to the desk at the perfect time to talk through all of the accessories that were available to us. He was able to offer us a great deal on some all-season floor mats and a trunk organizer, and that just added to the excitement that I already felt. We worked with Grady and Clint in the financing department, and I also cannot say enough good things about them. Grady tried to make sure we were getting the best interest rate possible, and Clint took the time to explain every line item to us to make sure that we knew what we were paying for. When he presented us with optional add-ons, he waited patiently as we talked through it, (which is a feat in and of itself, as my husband and I are both very, very indecisive.) : ) Driving away from Lute Riley Honda in my new car, I felt so well taken care of and so valued as a customer. Richardson isnt the closest to our house, so we had gone to other dealerships prior to this. Each and every one of the salesmen we had been in contact with from other dealerships pretty much fell off the face of the earth once the end of the month came and went. That wasnt the case with Lute Riley. They kept in contact with us and made sure we knew that we werent just another number to add to their quota. We were valued customers to them, and we knew that from start to finish. I absolutely love my new HR-V and Im so grateful for the team at Lute Riley Honda in Richardson for their hard work to make us happy!Excellent experience!
by Buzzy123 on 10/31/2015updated 11/06/2015George Wasshausen sold me my new Honda and he made the experience great! He has great attention to detail and wonderful customer service skills. I would highly recommend him to anyone looking for a new vehicle.excellent service
by temernat on 10/31/2015I bought my 2015 Honda accord from Mulu at Lute riley Honda. Mulu was very knowledgeable of Honda. Took his time to listen and answer all my questions to my satisfaction. He is very patient and respectful. No sales gimmicks. He was very… accommodating and conscious of my time. I am enjoying driving my Accord thanks to Mulu. This was my second purchase from Mulu and I highly recommend him.thanks to Lute Riley
by dallasnf on 10/30/2015I was very intimidated by the process of buying a car but thanks to Lute Riley's sales team I felt much better about it. Tommy helped me through the process a lot. It was my first car and I really am grateful that he was there to help me… figure it out.Awesome sales experience car
by michelle106 on 10/16/2015I purchased 16pilot from paul kim. We tested drove 4 cars I know what I want it but trying playing games with sales guys. Paul kim answers all my questions and never got mad at me, he show me all the gadget on and pre delivery car, I was… amazed by paul kim presentation. Thank you I will come see you my husband next HONDA to you Thank you for very muchExcellent service
by Tigerkitty1 on 10/10/2015Came in to view another vehicle but found different Honda Civic at a great price. Sales representative was extremely helpful and answered all our questions. Sold us exactly what we wanted not like other places that sell you what they want.never deal with shawn khan
by mikinpatel867 on 09/26/2015never buy car from them i been calling and calling them and never return call every time i call they said they will call back never call back and never deal with shawn khan finance guy he for sure will mess up but sale guy is really nice… his name is Thahne duMikin, thank you for bringing this to our attention. While we are pleased to hear that Thanh was very nice, we are concerned about the rest of your review. What you described is not consistent with the quality of customer service we pride ourselves on at Lute Riley Honda. We would like to talk to you in further detail regarding your experience at our dealership. Please contact Dan Weiss at dan.weiss@luterileyhonda.comor 469-576-5316. We hope this does not keep you away from our dealership in the future and we would love the opportunity to earn back your trust.
2015 Honda Accord Coupe
by toby41 on 07/18/2015We had a wonderful experience with one of the sales person Maricar Randall. She was kind and helpful during the entire sale process. We made a good deal on our new 2015 Accord Coupe. Will definitely recommend Maricar and Lute Riley Honda to… my friends.Do not shop here
by dailydriver6 on 07/14/2015After several hours of haggling. My wife and several year old daughter were ready to leave. It was nearly 10pm and my daughter was tired. We all were. Lute Riley would not give us our keys to our car which they had valet parked. They… delayed giving us our keys back. Do not shop here" you have been warned. This is a terrible dealership.We are disapointed to read about your experience with our service department and apologize for not meeting you needs. We assure you our store is more than capable of providing exceptional service and we would love the opportunity to make it up to you. At your earliest convenience, please contact our Director of Service, Ken Thomas, at ken.thomas@luterileyhonda.com. We hope to hear from you soon so we can address this properly.
Don't waste your time or money
by dailydriver6 on 07/14/2015Our Honda Element went into limp mode at 120k miles. I took it to Lute Riley service. The service writer seemed more interested in data mining my personal info then repairing our car. He couldn't tell me what was wrong with the car. The… service writer was more interested on up selling me on recalls and other services. I left went to another shop. The other shop told me within 15 minutes what was wrong with the car. The repair was to replace the accelerator pedal position sensor. Honda had a bad batch of APPS in the 2005-2008 manufacturing timeframe. Something the service writer would have and should have know much faster than an independent ship. APP1 was replaced in less than 15 minutes for less than the $120 Lute Riley wanted to diagnose the problem.We are disapointed to read about your experience with our service department and apologize for not meeting you needs. We assure you our store is more than capable of providing exceptional service and we would love the opportunity to make it up to you. At your earliest convenience, please contact our Director of Service, Ken Thomas, at ken.thomas@luterileyhonda.com. We hope to hear from you soon so we can address this properly.
Excellent Purchasing Experience
by McCrady on 06/19/2015Our family had a fantastic experience with salespeople Ricky Bobby Hawksley and Jeff Sowards. They were wonderful and went above and beyond the call of duty. We purchased a 2014 Honda Odyssey, and they helped with everything. Ricky Bobby… Hawksley even went out in the rain to make sure that we got our "all weather floormats" correctly installed that day. Jeff Sowards called and helped out immediately when we ran into a minor issue with the cargo tray in the back. The price was great. The service was exceptional. We will be buying our next vehicle from Lute Riley Honda.[non-permissible content removed]
by BrentMc on 03/03/2015*BUYER BEWARE* If you are a first-time car buyer, do NOT go here. They take advantage of (exploit) you every step of the way. And do NOT trust their finance reps. Ever. I recently purchased a certified pre-owned vehicle here and the… initial experience was fairly positive; however, it started going down hill quickly as they took a very long time to complete our purchase and did everything they could to hide actual costs, interest rates, and everything in between. I should've caught on to the act, but I may have been preoccupied with my pregnant wife and daughter who were with me (yeah I know, probably not the best idea on my part). In the end, they screwed me on the price and lied to me twice about my interest rate (Grady). So congrats, Lute Riley Honda -- you took advantage us (first time car buyers, a family, and a pregnant woman). With that, I absolutely do not recommend anyone go here. They claim that they are such a unique company, that they offer great discounts, and feed you all of the BS about "hassle-free" prices, but it's the same as the other horrible dealers out there. Needless to say, I only got one key for the car and it was on 1/4 of a tank of gas. Hopefully they will keep on their promise to cut me another key. Either way, I certainly will not give them another penny.Lied to by Manager
by HonorYourWord on 02/04/2015Test drove car on Sat. that needed power windows repaired. We agreed on a price if the windows were fixed and we would pick up on Wed. Confirmed Wed the car was ready and made appointment to buy car. Manager called 10 min later and said the… car had been sold; and he did not know we had agreed to buy car. He throw the sales guy and other people in the dealership under the bus and said it was not his fault. My son is buying his first car with his own money and his first experience is with this very sorry excuse of a manager. I had several people calling me to "follow up" when if they had worked with the salesman; it would have clear. I have purchased a used here before and liked the salesman, but this manager is worthless. The worst car buying experience I have ever had in 30 years.Got what I wanted
by LLockes on 01/31/2015Greeted by Jerrell, told him the car I wanted. We test drove, came back and I bought it, at almost the price I wanted. Easy, fun car buying experience...Best Customer Service
by HinaAhmad1 on 12/19/2014Just bought my new Honda CR-V!! I was so excited to go in and find a new car, and couldn't have done it without our long time friend Shawn Khan, Senior Salesman at Lute Riley Honda. He is always the first person my family calls when… thinking of buying a new car, and that says something because this is the FIFTH car we've bought with him!! We never knew him before coming to this dealership but now he knows our whole family by all of our names and treats us with the absolute best service when we go there. Always has looked out for us over his own benefit. He makes buying cars even more fun!Wow Factor!!!
by emlusk on 12/15/2014I just bought a 2015 Accord. My 1st car since 1995 when I bought a Civic. Ken Quach helped me. I was truly surprise I could even qualify, but I did. Ken was helpful and I left satisfied, even though I hated to leave my Civic behind. I hope… to keep this Honda almost 20 years. Wish me luck!
About our dealership
Thank you for your kind words! We are thrilled to hear that Noe provided you with exceptional service during your car shopping experience. We strive to provide our customers with professional and knowledgeable assistance. Thank you for choosing us and for recommending us to your friends and family. We appreciate your business and look forward to seeing you again in the future!
by Kennedy Seaton on 05/29/2025