Lute Riley Honda
Dealership Service Review
Our Honda Element went into limp mode at 120k miles. I took it to Lute Riley service. The service writer seemed more interested in data mining my personal info then repairing our car. He couldn't tell me what was wrong with the car. The service writer was more interested on up selling me on recalls and other services. I left went to another shop. The other shop told me within 15 minutes what was wrong with the car. The repair was to replace the accelerator pedal position sensor. Honda had a bad batch of APPS in the 2005-2008 manufacturing timeframe. Something the service writer would have and should have know much faster than an independent ship. APP1 was replaced in less than 15 minutes for less than the $120 Lute Riley wanted to diagnose the problem.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No