Spikes Ford
Today 9:00 AM - 8:00 PM
Customer Reviews of Spikes Ford
Review type:
Great experience!!
by Jlopezz51 on 02/25/2025
Our salesman Ricardo Garcia was very helpful and friendly! Armando in finance was awesome to us as well.
I recommend Hiram Montero from spike ford. Hiram Montero did an excellent job helping me out. Everything went well he got me in a Ram 2024 the same day just as he promised. I've have had no issue with the Ram as of yet. If you want a smooth transition into a new vehicle call and ask for Hiram Montero.
588 reviews
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Service
by Spikes ford on 06/28/2021Friendly attendants and fast service.Terrible Service
by Jan0903 on 06/24/2021The Quick Lane is excellent and has always maintained my autos adequately. However, the service department is extremely slow in repairing a vehicle, and the agents do not keep you updated as to the status of a repair. My agent was not… helpful and was rarely available when I called for info about my car. My Ford Focus needed a new engine, and the repair is going to take 2 months (the parts have not arrived). I can't get a loaner car because I am "on the list" to get a loaner. I have been without a vehicle for 2 1/2 weeks (without a loaner) and the repair will take another 6 weeks. I have to rent a car, even though my extended warranty is supposed to provide a loaner. I am extremely disappointed with Spikes Ford and will never buy from them again.Spikes ford
by Mario1985 on 06/18/2021Elizabeth in service is a go getter, she went out her way to do her job. She’s the person I trust taking cAre of my vehicle!Spikes Ford Quick Lane
by PeteBarrett on 06/18/2021Nothing bad to say. Easy in and easy out. Most importantly, the overall atmosphere is warm and welcoming.Spikes
by R J F R on 06/12/2021Terrib.e experience (again). My car was in their shop 3 days. I phoned 5 times to inquire about the status and was given the run around, transferred from one person to another, with no results. Finally after 3 days they told me to come… and get the car because nothing was wrong. This is the last time I will use their service department.Fusion
by repairs on 06/03/2021The staff did a great job and got me in and out quickly. All work was completed to my satisfactionTransmission oil change
by Melissa on 05/31/2021Great experience every time. Amanda always goes above and beyond to help me out with my needs. Great employee!The Works Oil Change
by Monchis on 05/19/2021Very pleased with my recent trip to Spikes Dealership for maintenance on my wife's 2010 Ford Expedition. Shout out to Daniel Giles for a terrific experience. He recommends needed services without being pushy. He makes you feel like you… are his only customer. Hope he stays for the long ride.Love my Edge
by TGomez! on 05/17/2021I like getting my oil changed at Spikes Ford. They keep me notified of what I need.Ford Ranger
by Marco Garcia on 05/08/2021Great experience, I was in a hurry and they did everything to speed up the process for me so I could have time to get my kids. Great place to get a nice new Ford. Will definitely be back again.Service at Spikes Ford
by Phyllis on 05/04/2021They did a great job. They looked up my recalls and told me ahead of time that one would not be done due to my time restraints. I dropped off my car with no issues and they completed the recall and went over everything with me. Customer… service was great.Daniel
by Sandy Trevi on 04/18/2021I feel welcome and they take care me and help me with my vehiclesDisappointed Buyer
by Guerra on 04/18/2021I was so excited to get into a new Bronco. However, the dealership wouldn’t sell me the Bronco without the added Spikes protection plan for $3000.00. They said if I didn’t buy it with the non negotiable added protection plan, someone else… will. “Good luck finding another Bronco!”was my farewell. So disappointed!Spikes Ford did a great job
by frommototx on 04/11/2021My Edge had a recall--but the replacement parts were not available. The parts failed (as predicted by the Recall). It took a monumental effort on the part of the Spikes team, but they were able to get my car back on the road and still… maintain COVID safety protocols as well as a sense of humor and dedication to my needs.2020 Explorer ST service
by Chkwgn2020 on 04/09/2021It is not a good thing when you take a car in for service. But Spike's Ford did everything they could to make it as pleasant as possible. The took me home after I dropped my car off. When it was obvious that my car wasn't going to be done… the same day I was offered a loaner. My car was in service for 5 days but Michelle kept me informed of the progress. As always Spike's came through and they did an outstanding job.Dream car
by Columba on 04/05/2021Eric did a great job helping me locate and find my dream car. He was patient through the process and helped answer any and all questions I had. He was very understanding and that made the process that much easier. Pedro helped get things… finalized and was also great help. He provided a very detailed walk through of my vehicle and was over all great help. Would definitely recommend them to a friend or family member looking to purchase a vehicle. Thanks Spikes Ford. I love me vehicle.2018 Ford
by Domingo on 03/25/2021Great quality work in a timely mannerPoor communication skills
by Edgar S. on 03/22/2021Took vehicle in for a service problem and asked for it to be taken to quick lane afterwards. The service advisor did not return my phone calls for two days, the third day I had to drive there to get a status, they said they could not start… repairs until three weeks after the parts arrived. I then requested to pick up my vehicle later that day. When I picked it up I got my paperwork from quick-lane saying that it had been oil changed and the tires had been rotated, but the tires were not rotated as requested.Great customer service
by Coco0313 on 03/16/2021I would like to say we had a great experience with Spikes Ford. Eric C. Was very helpful during our process and we couldn’t be happier. Thanks hope to keep doing business in the years to come.
Ford F-150
Ford Explorer
Ford F-250 Super Duty
Ford Bronco
About our dealership
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Roman Brooks on 02/26/2025