Spikes Ford

The Quick Lane is excellent and has always maintained my autos adequately. However, the service department is extremely slow in repairing a vehicle, and the agents do not keep you updated as to the status of a repair. My agent was not helpful and was rarely available when I called for info about my car. My Ford Focus needed a new engine, and the repair is going to take 2 months (the parts have not arrived). I can't get a loaner car because I am "on the list" to get a loaner. I have been without a vehicle for 2 1/2 weeks (without a loaner) and the repair will take another 6 weeks. I have to rent a car, even though my extended warranty is supposed to provide a loaner. I am extremely disappointed with Spikes Ford and will never buy from them again.