Spikes Ford
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Dealership Service Review
service Rating
Poor communication skills
Written byon 03/22/2021
Took vehicle in for a service problem and asked for it to be taken to quick lane afterwards. The service advisor did not return my phone calls for two days, the third day I had to drive there to get a status, they said they could not start repairs until three weeks after the parts arrived. I then requested to pick up my vehicle later that day. When I picked it up I got my paperwork from quick-lane saying that it had been oil changed and the tires had been rotated, but the tires were not rotated as requested.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes