Customer Reviews of AutoNation Ford Katy
Review type:
Robb is the Man
Robert
by Leonardo on 05/11/2023Muy buena atenciónHi Leonardo, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
OIL CHANGE
by NICK2017 on 05/08/2023Randy is very helpful when i schedule an oil change. Gets me in and out with no problems.Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Disappointed I have to leave my car for 2-3 days just to get a diagnostic!!
by Disappointed on 05/08/2023I am very disappointed that I was told I would have to leave my vehicle for 2-3 days just to get a diagnostic of the problem that timeframe does not include fixing the issue. Living in Houston without access to a vehicle is not feasible. I… bought a Ford GT Mach E and love the vehicle but hate the service. The representative was very nice but thr service SUCKS.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (281) 305-8949 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Uncertain about what was done to vehicle.
by PabloEscobar on 04/29/2023I had a serviceman come out to fix the safety recall on my vehicle. I have no idea if it was fixed or not. Nothing left to tell me if it was. I was called by the dealership to ask how it went and I said I had no idea what was done to my car… and they laughed and said they will try to do better and hung up.Hi, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8949 -- we hope to hear from you soon.
Vehicle purchase
by MMitchB on 04/28/2023We needed to find a replacement vehicle for my daughter and 2 grandsons. Problem was finding something large enough to handle 2 big rear facing car seats. We worked with Amir and tried several vehicles. We were interested in a Ford Explorer… but soon found that there wasn't enough room in the third row seat for the car seats and the middle seats blocked access to the 3rd row with the car seats. Amir checked the lot and we looked at several vehicles and found a Ford Expedition. It had plenty of room, reasonably priced, and in great condition. Amir answered all our questions and inquired others for the answers he didn't have. After the purchase he contacted me and my daughter several times to make sure we were good and didn't have any issues. All the personnel we dealt with were very nice and professional and relatable. Never felt the typical used car sales pressure. Thanks to all the folks for helping us.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review! Drive safe, and we'll see you on the road.
Customer mr p nwoko
by Ninoko us on 04/27/2023Pleasant and prompt service.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Sales
by SirGeoege on 04/25/2023Very friendly environment!Hi, we are pleased to hear you had such a positive experience with us, Sirgeoege! Don't hesitate to call us if you ever need anything. Be safe on the road!
Hi, we are pleased to hear you had such a positive experience with us, Sirgeoege! Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation Ford Listens
by Sabert124 on 04/24/2023I had an odd rattling noise. Mike O., my service rep, and Mike in the repair shop both listened to me about my noise. They took time to find the cause and fixed it! This was a year in the making and third Ford dealership. I now drive… further to Katy to have my car somewhere I trust will be thorough and honest with me.Hello, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
F250 Safety Recall Service
by Sandstorm on 04/21/2023Performed in timely manner. Technician texted video of completed job, nice touch.Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Purchase
by Xxxxxxx on 04/21/2023Great experience. Good deal. One exception. Someone forgot to check the tires. Left rear 12 lbs low.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation Ford Katy Texas
by Mahamadou on 04/16/2023Abraham and Jerry Are the best. They were honest, patient, knowledgeable and very friendly. I am extremely happy with my car, and the overall experience. I am sure AutoNation has many excellent sales agents, but I can only vouch for Abraham… and Jerry.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Oil change service
by Carol G on 04/13/2023Had a 7 am appt for oil change and was greeted immediately, paperwork done, was out within an hour.Hi Carol, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Service
by Saira C on 04/13/2023Marco was very nice and helpful and answered all the questions we had. The service here overall was amazing!!!Hi Saira, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ford Ligtning
by CookieC on 04/10/2023Our experience at the dealership was good. They gave us a good deal on our trade in. Carl was easy to work with.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service/ Oil Change
by Yukon 2020 on 04/11/2023When I got there immediately I was received by an associate who led me to the office with another associate that helped me to set up the visit for my service, the environment is good, BUT! I spent there 3 hours with my child, I tried to be… very patient because I know that takes time but not 3 hours! One of the managers finally went to check on me after a while and asked me if I was waiting for too long, WELL! My truck was ready 45 minutes AGO! no one explained to me why I wasn't called or why no one in the office was full of people to let me know that my truck had been ready for so long.Hi, we are deeply disappointed by your experience at AutoNation Ford Katy. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.
Very disappointed with their service department
by Peggy G on 04/10/2023I called about a computer problem that caused my Bronco Sport to fail inspection at a different service center. I spoke with a David there and he told me that it was problem with the OBD and there was an download that would remedy the… issue. He said that it would take about 2 hours and as long as we were there before 3:00 we could have it done that day. We got there at 12:30 and was told that it took 6 hours for the download and don't know who would have told me 2 hours. I gave them the name and both David's who work there said that they would never tell anyone it took 2 hours. I know what he told me, that's why we rushed over there to get it done so we could have our Bronco inspected after the download. They did try to run it through their inspection machine, but it failed again for the same reason. I was told that I could leave it there over the weekend or bring it back on Monday morning to wait in line for their service techs. I wasn't given any indication whether it would be finished on Monday or not. I can't leave it there for more than one working day, we have one vehicle (which I realize that isn't their problem, but we can't be without a car and they don't offer loaner cars anymore). I've never had service like this before from AutoNation Ford Katy and won't be returning to them again. We've been a customer of theirs since before they were AutoNation or Champion, they were Texan when we first started purchasing from them. I don't know when they stopped offering loaners, but there wasn't an offer of assistance except to take me home to wait for my Bronco to be taken care of. I'm beyond disappointed in their service department.Hi Peggy, we are deeply disappointed by your experience at AutoNation Ford Katy. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.
Bronco
by Poppop48 on 04/07/2023Excellent sales person no pressure just an excellent experienceHi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Mobile Oil Change
by Bill Kn on 04/05/2023Justin was incredible and this idea & execution is the best thing since sliced bread, fantastic! Also the truck and everything in it was spotless.....beautiful!Hi Bill, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Awesome Service!
by CindyLea on 04/04/2023AutoNation Ford Katy provided excellent service. The service writer was very attentive, the drive manager was friendly, and the cashiers that checked me out were awesome!Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Good service
by Txwcnc34 on 04/03/2023Dealt with James and he was responsive and helpful. While there, they were the victim of a crime, having my rims and tires stolen. Wasn’t even a question to these guys, they replaced my rims with factory rims and new tires. Such a shame… that we have low life people that steal but Autonation made it right. I’ve had other dealerships want my son to file an insurance claim for damage they did to his car. Not a question with these fold, super happy with their level of support,Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
GREAT CUSTOMER SERVICE AND QUICK TURN AROUND.
by DIANA B on 03/31/2023Mike ouida was very helpful and was great with communicating with me and keeping updated throughout the day.Hi Diana, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/18/2024