Customer Reviews of AutoNation Ford Katy
Review type:
Robb is the Man
Truck buyer
by Keith21 on 08/27/2020It was a quick and painless experience. Thank youHello, thank you for your positive review! If there’s anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Love This Place!
by Randrick on 08/20/2020Derek, Devon, and Sergio made my car buying experience a pleasant one. They were genuine, trustworthy, and had great customer service. I am so glad I chose Auto Nation Ford Katy. The whole process didn’t take all day as it has for me with… other dealerships. Be sure to ask for one of these guys!Congratulations on your new vehicle! We're glad to hear our team delivered such a great experience. If there's anything further we can do for you, we are happy to help!
In for service
by Oceantodd on 08/17/2020AutoNation is always professional and the service is top notch.Great Friendly Service
by Rick Conley on 07/28/2020Found a 2019 Ford Explorer Platinum for my wife on the internet and went to test drive it. From the Esales Manager to the finance person everyone was very friendly and accommodating. I can definitely recommend Auto Nation Ford Katy for… making our car buying experience memorable.We are pleased to hear you had such a positive experience with us, Rick! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Another recall
by VoteforTrump on 07/07/2020There was nothing wrong with the service. Was prompt and efficient. Service advisor was friendly and accommodating. Won’t give five stars because it was another recall. Four or five recalls since we bought the truck is a pain in the ass.… Have to ( for the most part) waste a day of my life letting Ford correct their mistakes via my time, fuel for two vehicles.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Focus 2018
by Terrence Houvouras on 07/06/2020Hard work and agreat job!Hi Terrence, thank you for taking the time to share your feedback with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Upgrade
by Michael Foster on 06/10/2020Going to Katy AutoNation was a good choice. I was able to look through everything on the lot, without being approached, then my wife went and asked for help. I prefer it that way, it was great, no pressure. The truck that I knew you had… was in the overflow lot. A salesman named Derek R helped us. He was very knowledgeable about the lot, the inventory and making the deal. He was very clear on how he explained the deal and the different ways to structure it. I forget Dereks managers name, but he was very nice, down to Earth. He was very interested in listening about the beginning of my son’s baseball career, he gave us good advice and helped us save some money on our deal. Last but not least- Daniel the finance guy was very good at his job, very pleasant, made the deal easy to understand. With these 3 guys you have a great team and the recipe for success, Thank you! P.S.- Derek , you scared me when that slotted bit slipped out of the groove of that license plate screw. I had to get you a magnetic tip, I know you will get plenty of use out of it— You are a good salesman and a bright young man. Good Luck and Thanks again...Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Drive safe!
Check your tires closely
by Keith on 01/01/2020updated 01/08/2020Sales process went fine. I was told my truck would be ready in a couple of days. I was quite shocked to see that my NEW truck had 4 used tires. Bush league tactic and I hope my engine isn’t rebuilt.Keith, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (877) 203-5276 -- we hope to hear from you soon.
Will not be back
by Alena Mikh on 10/11/2019I felt like this place had shady business practices. The service advisor Frank Ferguson was not willing to provide an approximate estimates for the service before I left my car with them. They charge $139 per item just to look at your car,… if you have the car fixed with them, then they include it in the total price, but if you decide not to have it done with them, they charge that $139 "diagnostic fee. At the same time they are not willing to be upfront on the potential cost for the service or the availability of parts, then they hit you with a really high quote for the service. So the main issue is that they do not leave customer a choice to make an educated decision at the spot to stay with them or to shop somewhere else with more reasonable prices. I recommend that you at least provide the customers with an estimate for the service for different scenarios if it is requested and to be upfront with whether the parts are available or not. In my case I had to wait several days, while I could have tried my luck somewhere else. Frank was not willing to provide availability of the parts. I would definitely avoid this place at all cost. This is not the way to attract customers.Hello, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (877) 203-5276. We'd appreciate the chance to make your experience a positive one.
Thank you very much for sharing these comments, Alena. If you'd like, please contact our General Manager at (877) 203-5276. We'd appreciate the chance to make your experience a positive one.
Great Experience
by Ronald R on 10/10/2019Great experience buying my new car in AutoNation Katy. The best was Dimos, the salesman, He never pushed me and answered all my questions.Ronald, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Thanks so much for the warm recommendation of the team here at AutoNation Ford Katy. If you ever need more help, our team is available to talk -- safe travels!
Great Car Buying Experience
by CodyAnf on 09/06/2019Milton and the crew did an exceptional job getting us the best deal on a new Ford. The were also very fair on the trade-in value!We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything else. Be safe on the road!
Fair Deal
by FusionHybrid on 08/31/2019Purchased a pre-owned sedan that was a 1 owner with no accidents. Richard helped us get the deal that we needed to make it happen. It was more than just buying a car it was fun & we will be back.cruise control on 2018 escape with 10k miles!
by Joe on 08/28/2019Cruise control issues (stops working for no reason), Brought it twice, complained to service manager.. they don't seem to care. I regret buying a ford car now.. After bringing it in twice, 2 days each time at the dealer, my cruise control… is worse now than when tried to fix it the first time. If hey have zero star, I would give them zero!Hi Joe, thank you for bringing this matter to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (877) 203-5276 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Devon delivers!
by Dark Knight on 07/05/2019Devon is very professional, patient and got us everything that we wanted in our new truck purchase.Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
New truck buying experience.
by Thomas j on 06/24/2019My wife and I had a great time purchasing our F-150 from Auto-nation Ford, in Katy. Daniel, sales manager, along with George/salesman, made our trip very simple and quick.Congratulations on your new car, Thomas. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help. Take care.
Smooth and pleasant transaction!
by Julie M. on 05/31/2019Response times via email were lightning quick, pricing could not be beat, and everyone was polite. Finalizing the sale was easy and conducted in around an hour. I highly recommend.Hello Julie, thank you for sharing your positive experience! We're so pleased to hear that everything was completed quickly and to your satisfaction. If there is anything further that we may do to assist you, please do not hesitate to reach out!
Better to Look another service dealer
by PoorService on 04/13/2019Took my car to have the tire checked and it was patched before I bought this car from Ford. Tire never stopped leaking even after repair which shows a very poor service. If they cannot fix and ensure a tire is not leaking imagine the other… items of you car?!?It's upsetting to hear that you did not receive the top-notch service we strive to provide. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (877) 203-5276 -- we hope to hear from you soon.
Unhappy Customer
by Complaint on 03/26/2019updated 04/01/2019I bought a used 2016 Platinum F-150 two weeks ago and after taking possession I found out the tire sensors were missing and the speed o meter was off by 12 mph. Service dept. would not cover the repairs which makes it my responsibility and… cost. Autonation Ford sticker on the window said, "this vehicle has been thoroughly checked". These items should have been highlighted to me before making the purchase. I have bought 3 other high end vehicles from this dealer in the past 6 years and have always returned there for my vehicle serving. I guess loyalty only works on way. Not a happy customer right now.It's upsetting to hear that you did not receive the top-notch service we strive to provide. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (877) 203-5276 to discuss what we can do to help.
2019 Ford fiesta
by Twebb736 on 03/21/2019Contacted AutoNation for purchase and I was able to make a great deal over the phone and email so all I had to do was hoping in sign and leave great fast serviceMediocre post-sales experience
by Jeffery on 03/15/2019Bought a fine F-150, but have been disappointed how this dealership follows-up. It has been over a month and I still have not received a missing cover for the bed of the pickup or license plates. The loan processing paperwork was done… incorrectly and required my signing another loan application. Totally dissatisfied, I called the General Sales Manager and left a message for a return call. 5 days later and I'm still waiting for a return call. In the meantime I will take my vehicle to another dealer for warranty service to replace the missing part.Jeffery, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (877) 203-5276 to discuss what we can do to help.
Ford Fusion
by Hong8808 on 03/10/2019helpful staff and friendly service
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/18/2024