AutoNation Ford Katy
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Unhappy Customer
Written byon 03/26/2019
updated 04/01/2019
I bought a used 2016 Platinum F-150 two weeks ago and after taking possession I found out the tire sensors were missing and the speed o meter was off by 12 mph. Service dept. would not cover the repairs which makes it my responsibility and cost. Autonation Ford sticker on the window said, "this vehicle has been thoroughly checked". These items should have been highlighted to me before making the purchase. I have bought 3 other high end vehicles from this dealer in the past 6 years and have always returned there for my vehicle serving. I guess loyalty only works on way. Not a happy customer right now.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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autonation on 04/10/2019
Dealer Response
It's upsetting to hear that you did not receive the top-notch service we strive to provide. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (877) 203-5276 to discuss what we can do to help.
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