AutoNation Ford Katy
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Dealership Sales Review
sales Rating
Mediocre post-sales experience
Written byon 03/15/2019
Bought a fine F-150, but have been disappointed how this dealership follows-up. It has been over a month and I still have not received a missing cover for the bed of the pickup or license plates. The loan processing paperwork was done incorrectly and required my signing another loan application. Totally dissatisfied, I called the General Sales Manager and left a message for a return call. 5 days later and I'm still waiting for a return call. In the meantime I will take my vehicle to another dealer for warranty service to replace the missing part.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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autonation on 03/19/2019
Dealer Response
Jeffery, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (877) 203-5276 to discuss what we can do to help.
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