Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Katy
Review type:
Wonderful service LaMeika
Purchase of a new Jeep Grand Cherokee
by Rayfamily on 04/18/2023The purchase experience was pleasant until we met with Finance! I have never seen so hard persuasion to sell services. You cannot just simply say not interested! They try, try and then try again from as many angles as possible. A process… which should have been 15-30 minutes took hours! Really bad experience.Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Katy. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 715-6920 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Jeep 4xe recall
by tinagrant on 04/13/2023I experienced extremely rude employees while at the autonation katy location. It was so bad, I will never return to this location if the service I need is something that I have to pay for. I will go to another Jeep, Chrysler, Dodge… dealership and give them my money!!Hi Tina, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (281) 715-6920 so we can work towards a resolution. We look forward to hearing from you.
Oil change
by Gingers68 on 04/11/2023Oil change was performed fastHi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Service
by Tanisha on 04/11/2023The overall service experience was friendly and fast.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great service
by Joshua. on 04/11/2023Justin the service advisor was great sent pics of recommendations that I also needed.Hello Joshua, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ram 2500
by Fdchief3 on 04/07/2023Quick and easy purchase.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Poor Service Coordination
by Fritziot on 04/06/2023Three times I have had my Jeep in this service center, my vehicle has had to stay more than two weeks. Two times was related to the security system and one time for A/C issues. Service coordinators do not listen to the customer and… deflect the issue to someone else instead of owning the l responsibility. The last two reps were defensive in their communication. The second time in the shop, there was an appointment made two weeks in advance. When arrived, I was told it would take two to three days to get a diagnostic. Why do you have an appointment if the technician is not able to diagnose the situation. Then they did not call me for a week. I had to call and they still had not put it before the tech. The situation goes on and on. Completely frustrating and poorly managed. I even contacted the service manager who did not return my call either.Hi Fritziot, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Warranty Work
by StevenDodge on 03/28/2023The price was free. My car had a minor issues, but the acknowledge it and fixed it. Jennifer was very helpful. They even saw me when I showed up on the wrong day for my appointment. Washed my car, gave me a ride, let me keep my car… while the part was being shipped. Good serviceHello, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Reps
by Paul George on 03/27/2023Jennifer, Louie and Ray the service manager, were very helpful, rendered repairs to my Jeep. The Jeep was sent back to repair shop for the water pump twice due to a faulty pump. On the other hand my ram 2500 has had multiple issues from day… one of purchase and is still on going. Auto Nation has had my vehicle numerous times and worked diligently to get me back on the road.Hello Paul, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!
Getting me through a rough time.
by Rocker1 on 03/25/2023My catalytic converters were stolen from my workplace. The service department did a great job on the repair and dealing with the insurance company.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Recall
by stallknecht on 03/22/2023Brought car in for recall repairs. Made appointment and was met with courtesy. procedure was explained and time needed. Repairs were done as described and picked the car up as planned.Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Jeep serviced
by Jade Askren on 03/22/2023Luis was phenomenal! His customer service was amazing. Even though I went out of the country he still kept in touch with me regarding any updates with my vehicle. THANK YOU LUIS!Hi Jade, we appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!
Professional
by tcraze1951 on 03/20/2023I had a scheduled routine maintenance for 2 pm, with my work schedule it was going to be difficult to juggle times, so I figured dropping it off early would help tremendously. I dropped my truck off and simply said if you can get to it… earlier that would be a big help. I could have reschedule to fit my timespan, but my free oil change/tire rotation was due to expire very soon. Long story short, the staff was extremely helpful and professional, my truck was out within a couple hours! Special shout-out to Mr. Foreman, exceptional customer service!Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
2023 Chrysler Pacifica touring L
by Jnemanic on 03/19/2023Sales experience was as good as can be expected. First round of negotiations went as expected. Second round of negotiations produced a satisfactory result and so we purchased the car. This was our third attempt to purchase a vehicle, all… from different dealers and Auto Nation of Katy was the only dealer who treated us well.Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by GenevaC on 03/16/2023I went without an appt and they take my car and did the hole full service, in the day. Luis took my appt and He explained to me everything that my car needed, even They washed my car! Everytime that I go They fix my car and They provide an… excellent service and job.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Supervisor
by David May on 03/15/2023Very professional and courteous. Service was done in time time they quoted me.Hi David, we are so happy to read such a great review about AutoNation Chrysler Dodge Jeep RAM Katy! Please let us know if there is anything else we can do for you; we are more than happy to help!
Customer experience
by TrlRbl1 on 03/10/2023Always a pleasure when the reps you deal with are great. Louie is no exception. Service was quick and smoothHello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
It's what's expected
by blisscrew on 03/09/2023So in all honesty it wasn't a bad experience. The only reason it doesn't get 5 stars is because the communication is terrible. Never had a single call answered when I called in. And text response is almost impossible. Like a day or 2 to get… a response. Absolutely horrible. Was it fairly priced. No. But its a dealership so that's to be expected. Was it quick. No. But again it's a dealership. So going in there knowing it would be long and expensive. It was a good visit for what it was.Hello, Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Do not do business here!
by thompsonl07 on 03/09/2023This dealership not only sold me a jeep that was a lemon but upon trying trading it in had me jump through hoops on a car that “was sold” to me. Mind you this car I didn’t even ask for. They ran my info and “approved” me with out consenting… with me about the car. I sent multiple cars to see if I could be approved and not one was tried. I get all the paperwork done for the car they choose and the dealership tells me someone else is in the back signing paperwork and bought the car. They failed to honor anything and tried to put me in a jeep when I specifically stated to don’t put me in another jeep after them selling the car from under me. I will NEVER do business with them again and will not send anyone to them.Hi Thompson, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (281) 715-6920 when you have a chance. Thank you, and we look forward to hearing from you.
Great Experience
by Jordan A on 03/09/2023Jonathan Dennis was extremely helpful and upfront about the whole process. Dry happy with my experience and my new Jeep.Hi Jordan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Struts replacement
by Shontril on 03/04/2023Korey and Mr. Darrell took very good care of my girl! Korey was always helpful and made everythingconvenient for me and Mr. Darrell was very informative about my vehicle. No offense but those to r my go 2's whn it comes to my car..❤️🩹🙏💯Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Katy! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Melissa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
by Ivory Park on 04/30/2025