Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Katy
Review type:
Wonderful service LaMeika
Oil Change
by Natalie on 10/14/2023Raymond actually took care of me when I went to get my oil change and he was so friendly and helpful.Hi Natalie, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Please let us know if there is anything else we can do for you; we are more than happy to help!
Good service
by Anna0524 on 10/09/2023Derrick Foreman, Great guy! Super friendly and informative.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Please don't hesitate to reach out if there's anything additional we can do for you.
Autonation Katy, TX-GREAT Service
by J Domingos on 10/08/2023I’ve been taking my Dodge RAM 2500 Diesel Truck here for all preventative maintenance & any recalls. The Service Advisors are GREAT and again this past experience with Jennifer. She kept me informed and my truck was ready before it was… promised.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil change & tires rotation
by H_Aguilar on 10/06/2023Excellent service and attention to honor a Mopar contract I have for oil change and tires rotation.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Broke down a short distance from AutoNation after their repair
by GrandCheroke on 10/06/2023Same repair performed by AutoNation two years and one month ago. They refused a warranty repair saying we are one month too late, so more than $1,000 to fix it again. We left the Service Center and broke down a short distance away. Of… course we called them and we have to pay for a tow truck to take back to them. Their labor hours are also high for repairs.Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (281) 715-6920 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
oil change
by david h on 09/25/2023oil change was great and within time frame said.Hi David, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
Oil Change
by DivaRN86 on 09/25/2023Was an very easy processHi, Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Jeep Service
by Lucy Her on 09/15/2023Had a great experience with our Jeep 1st service. Our advisor, Luis was very polite and detailed explaining about the service required. Everything went really smooth and on time.Hi Lucy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
OIL CHANGE
by JRH3302 on 09/14/2023QUICK, CLEAN, EASYHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Back window changed due to bad installation from dealer
by Jose is mad on 09/14/2023Kevin was great whoever the technician was scratched my bed moving my tool box my tool box wasn’t even heavy looks like it was done un purpose they disconnected my dash camera after deleting files from it .Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Katy. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 715-6920 to discuss what we can do to help.
I have been calling to speak with the general manager but they never connect me with one …now just waiting to see if anyone will call me back …
UNSATISFACTORY!
by Robert E. on 09/11/2023My story: I made an appointment at the AutoNation Chrysler Dodge Jeep Ram Katy for 7am on 9/5/23 to have an issue (exhaust manifold leak) diagnosed. My service advisor was Kevin Badke. I dropped my truck off just before 7am. My past… experience led me to believe that I would receive a phone call and text message from the advisor to keep me advised of the progress. This did not happen this time. I called on 9/5/23 before they closed and left a message for Kevin, but Kevin never called or texted. I called on 9/6/23 and left another message for Kevin, this time he returned my call and told me he would get a status update and defiantly call me back on 9/7/23. That never happened either. I called back on 9/8/23 and left another message for Kevin. He called me back some time later and said he would get with the tech that was assigned to my vehicle. He also sent me a text message this time stating the same thing. Kevin advised that the tech that was working on my truck called in on Friday and was not there, so, he would have to get with the tech on Monday (9/11/23) to see if or what he found out. By this time it is around 2:30pm on Friday, 9/8/23 my patience was growing thin and I responded back to Kevin advising him that I was giving 2 hours notice and that I would be coming up there to get my truck. Kevin had my truck washed and vacuumed and ready for me when I arrived at 5pm, and they released it to me with no charges. My issue: I have an AutoNation Platinum Protection Plan that includes a rental car. The rental doesn't pick up until my vehicle is diagnosed and verified through the extended warranty and I had already been without my vehicle for 4 full days and without a rental. I needed my vehicle and I did not know how much longer I would be without it, so I picked it up and decided to go to another facility that has better customer service and satisfaction. I am disappointed in the service advisor Kevin. Not one time did Kevin initiate a phone call for any status update, his call came as a result of me leaving a message for him to call me. Then to fast forward to today, 9/11/23. Out of the clear blue, Kevin called me. I though he was calling to apologize, but was even more disappointed to learn that he got my message to call him and he was retuning my call??? I advised him that I left that message last week and I already picked up my truck. He advised that he doesn't get messages on his work phone. I as we hung up, I thought, then how did he get this message??? Kevin, I think you need a little more training in the customer service area and understand what is important to the customer...COMMUNICATION.Hi Robert, we regret your experience with us here but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 715-6920 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
UPDATE (10/1/2023) AutoNation Chrysler Dodge Jeep Ram Katy (Jimmy-Manager) reached out to me on Friday 9/15/2023 and apologized for the experience I had with the dealership. As we talked, I realized that Jimmy was genuinely concerned and he advised if given another opportunity, my experience would be a lot better the next time. I told him that I had not taken my vehicle to any other mechanic and would be willing to try it again. Jimmy asked me if I could bring my truck in on Tuesday, 9/19/2023 and I agreed. Jimmy advised that he would get me a loaner vehicle as to not be inconvenienced any more. When I arrived on Tuesday, Service Manager, Sally and Service Adviser, Raymond, took my truck and gave me a loaner vehicle. This time communication was great and was as I had expected it to be the last time. I received communication from Raymond on a regular basis. They had the issue diagnosed in 3 days (cracked exhaust manifold x 2) and the warranty was covering the issue and they ordered the parts. On Wednesday, 9/27/2023, Raymond advised that the United Auto Workers’ strike was impacting the shipping of the parts from the warehouse and they did not have an ETA on the arrival of the parts. He advised I could pick up my truck and they would call when the parts came in, so, I gassed up the loaner vehicle, returned it and took possession of my truck. I made it a point to speak with Jimmy and Raymond and thank them for everything they did to make my experience more pleasant. I am not an unreasonable person and realize that sometimes things just happen that are outside of our control. Communication was always my sticking point and it was fixed. Thank you to Jimmy, Sally, and Raymond for making my experience a pleasant one. You definitely made up for the last time.
Hemi Ticking trouble
by Pat@Katy on 09/11/2023The dealership identified the trouble quickly, broken header bolts. unfortunately one head had to be sent out to remove the bolt. This whole process was over 3 weeks, seems like forever when you depend on your truck. The dealership does… good work but the turn around is not so fast sometimes although to be fair they are always very busy. The ticking trouble is resolved at this time.Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
General Service for a Dealership.
by P. Shaw on 09/06/2023Service overall was fine. Service Representative was great and very good on the communication side. Standard time frame to get the service requested done. I would recommend adding some type of screen to keep customers in the loop as to the… status of the service on their vehicle. When I bought the vehicle, I purchased the additional dealer service plan that could be used at all of the Autonation dealerships. I attempted to schedule a service at the dealership that is closer to me but the website would only show that I had to pay for the oil change and tire rotation. When I went to the original dealership that I bought the vehicle at, it showed that it was free. Not sure what the issue was there.Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 715-6920 -- we hope to hear from you soon.
Excellent service
by retaron on 08/31/2023Received alerts that blind spot monitor was not working and was initially told it might take 5 days for service. Brought the car in on Saturday and it was ready to pickup on Monday afternoon. That's what I call quick service.Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
30000 mile service
by Ranger2719 on 08/28/2023First time at Auto Nation Dodge, Ram in katy and it was an awesome experience. Derrick was my service adviser and couldn't have been more professional, i will certainly be bringing my Ram back here for all additional service needs.Hi, we are pleased to hear you had such a positive experience with us, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Review for Edmunds
by Whitney on 08/28/2023Communicated everything about my vehicle . Was very quick and completed the vehicle within the time frame promisedHi Whitney, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
purchase of used 2016 sienna limited
by randy1953 on 08/28/2023purchased vehicle on wed... couldn't pick up till sat.. supposed to have 5 day vechicle check.. ac not working properly.. called dealer... got NO help with this...Do NOT RECOMEND AUTONATION.. vehicle inspection...NOT GOOD.....Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Katy take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 715-6920 -- we hope to hear from you soon.
Rick Tatum is amazing!
by Flavia Z on 08/27/2023We had such a great experience purchasing our car through Rick Tatum. He is super professional, he always followed through with our questions/requests and goes out of his way for his customers. We never had such a pleasurable car-buying… experience. He was never pushy and is super down to earth. We definitely recommend him if you’re in the market for a new (or used) car.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
ram 1500 service
by nicolas on 08/15/2023service is performed fast and inspection report is clear and accurateHi Nicolas, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Highly Recommend
by Melanie on 08/10/2023Jennifer provided excellent customer service when she took care of my Jeep during the service. She was incredibly attentive and kept me informed about every detail regarding my car. Based on my experience, I highly recommend Autonation Jeep… in Katy for all of your automotive needs.Hi Melanie, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Service by Derrick Foreman
by Enrique on 08/10/2023The work of this gentleman is above and beyond what expected. Since you get there to request and appointment with him to the moment you leave. Derrick was very accommodating, profesional and by far the best Service Advisor that I have dealt… with in my entire time visiting car dealers for service.Hi Enrique, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Melissa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
by Ivory Park on 04/30/2025