AutoNation Chrysler Dodge Jeep Ram Katy

My story: I made an appointment at the AutoNation Chrysler Dodge Jeep Ram Katy for 7am on 9/5/23 to have an issue (exhaust manifold leak) diagnosed. My service advisor was Kevin Badke. I dropped my truck off just before 7am. My past experience led me to believe that I would receive a phone call and text message from the advisor to keep me advised of the progress. This did not happen this time. I called on 9/5/23 before they closed and left a message for Kevin, but Kevin never called or texted. I called on 9/6/23 and left another message for Kevin, this time he returned my call and told me he would get a status update and defiantly call me back on 9/7/23. That never happened either. I called back on 9/8/23 and left another message for Kevin. He called me back some time later and said he would get with the tech that was assigned to my vehicle. He also sent me a text message this time stating the same thing. Kevin advised that the tech that was working on my truck called in on Friday and was not there, so, he would have to get with the tech on Monday (9/11/23) to see if or what he found out. By this time it is around 2:30pm on Friday, 9/8/23 my patience was growing thin and I responded back to Kevin advising him that I was giving 2 hours notice and that I would be coming up there to get my truck. Kevin had my truck washed and vacuumed and ready for me when I arrived at 5pm, and they released it to me with no charges. My issue: I have an AutoNation Platinum Protection Plan that includes a rental car. The rental doesn't pick up until my vehicle is diagnosed and verified through the extended warranty and I had already been without my vehicle for 4 full days and without a rental. I needed my vehicle and I did not know how much longer I would be without it, so I picked it up and decided to go to another facility that has better customer service and satisfaction. I am disappointed in the service advisor Kevin. Not one time did Kevin initiate a phone call for any status update, his call came as a result of me leaving a message for him to call me. Then to fast forward to today, 9/11/23. Out of the clear blue, Kevin called me. I though he was calling to apologize, but was even more disappointed to learn that he got my message to call him and he was retuning my call??? I advised him that I left that message last week and I already picked up my truck. He advised that he doesn't get messages on his work phone. I as we hung up, I thought, then how did he get this message??? Kevin, I think you need a little more training in the customer service area and understand what is important to the customer...COMMUNICATION.