AutoNation Chrysler Dodge Jeep Ram Katy
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Dealership Service Review
service Rating
General Service for a Dealership.
Written byon 09/06/2023
Service overall was fine. Service Representative was great and very good on the communication side. Standard time frame to get the service requested done. I would recommend adding some type of screen to keep customers in the loop as to the status of the service on their vehicle. When I bought the vehicle, I purchased the additional dealer service plan that could be used at all of the Autonation dealerships. I attempted to schedule a service at the dealership that is closer to me but the website would only show that I had to pay for the oil change and tire rotation. When I went to the original dealership that I bought the vehicle at, it showed that it was free. Not sure what the issue was there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Neil Snied on 09/07/2023
Dealer Response
Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 715-6920 -- we hope to hear from you soon.
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