Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Katy
Review type:
Wonderful service LaMeika
Oil change
by Jimzilla on 08/08/2023Oil change and tire rotation went well. The electrical issue regarding daytime running lights was not addressed due to back up in the electrical diagnostic department.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Body work
by Kevin P on 07/31/2023Came in to get some paint work done on my jeep from a factory default. I had a great experience with Jennifer. Very helpful, honest & knowledgeable. She kept me in the loop for the whole process and went above and beyond to make sure it was… done correctly.Hi Kevin, thank you for your kind review; we are happy to pass along your comments to Jennifer here at AutoNation Chrysler Dodge Jeep RAM Katy! Don't hesitate to call us if you ever need anything. Be safe on the road!
Quick turnaround
by Sunshine23 on 07/31/2023Korey was very helpful and seemed genuinely eager to get my car back to me quickly despite the quoted 5-7 business day expected turnaround. I had my car back within 48 hours.Hi, thank you for your kind review; we are happy to pass along your comments to Korey here at AutoNation Chrysler Dodge Jeep RAM Katy! Please don't hesitate to reach out if there's anything additional we can do for you.
Top Notch!!
by Hmpr&fs on 07/24/2023We had no pressure from any sales people while we were looking at vehicles. When we went inside to ask about a vehicle, we were met with nothing but happy faces. Our sales guy was very quick and polite in answering all of our questions. He… told us several times that the used cars were very reliable and have all had intensive inspections of every square inch so that nothing would brake in the near future. He was right! We took it to our mechanic and had a thorough inspection of every possible thing. It had zero issues that we’ll have to pay to fix soon. The only issue we had was that we were paying cash and it took a very long time to get the paperwork signed. Other than that, everything went smoothly. Everyone was very professional and courteous.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by jlaucirica on 07/24/2023I had a great experience with a professional, helpful and friendly service.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Bad service
by Big red on 07/20/2023Had DEF injector replaced. After leaving dealership check engine light came back on. Texted service rep about it but received no response. After two hours I drove to the dealership and placed truck in Service entrance line. That's when the… service rep came out and checked on the problem. It upset me that I had to get back in line on my own.Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Katy. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 715-6920 -- we hope to hear from you soon.
service
by canbolat on 07/19/2023thanks for everything, quick and friendlyThank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Get Outta Dodge: The truch behind a Katy dealership.
by evdb12345 on 07/12/2023Brough my 2017 Ram 2500 6.4L 85000Mi in on June 21 2022 for oil change, ABS light and slipping transmission. After the initial 5 days it took to get the vehicle in, I was told that the transmission needed to be replaced. I said OK (covered… under extended warranty). 2 days later they call to say there are zero transmissions available in the US because covid blah shortages blah supply chain blah. So we wait. Nov 2021 they finally get and install the transmission. After test driving, they say the new transmission is no good. We wait. Jan 2023, they get 2nd transmission and it tests fine. But, the check engine light comes on. Torque converter is bad. None available. At this point, I ask the dealer to appraise for trade in. They offer me 35K I countered w/ 40K and they said no because it is not fixed. I declined and continued to wait..And finally we get to June 23 2023 They recieve the torque converter and I am told they are waiting on a bay to clear up so that they can do the repairs. After a year, they decided that I could wait another week before they started work. After they replaced the converter, the code came back. Then they replaced the PCM. The dealer called me on July 8 2023 to pick up my truck and that everything was good to go. 25 miles later the check engine light comes on. My wife and I are finished with the truck and the dealer, so we take it back to get our 34K and leave. When we get there Hector (used car director) says the best they can off is 21K "because our techs can't figure it out, and I'm not going to lose money on a deal" Our thought was, maybe, after a year of dicking us around this dealership would (at minimum) honor thier previous offer to keep some sort of customer service/brand loyalty, but that is not the case at all. It has been an absolute nightmare dealing with this place. We attemped to get a meeting with the GM Kolby several times over the year, with no luck. Oh! The ABS light was still on because there is still no parts to fix. In Summary, Stay away. Customer service is [non-permissible content removed]. Techs can't diagnose and fix their own brand. The product is [non-permissible content removed]. It looks pretty, but thats about it.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Great Service
by AgLJohn on 07/11/2023Quick service and great communication throughout.Hello, we appreciate you taking the time to leave us this feedback. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great service / long wait
by SamTodd on 06/26/2023I was pleased with the quality of service I received, but - despite my scheduled appointment - I had to wait over two hours for my oil changeHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service and emissions check
by bpckty1 on 06/26/2023Pleasant greeting, good/pleasant driver to take me home and pick me up.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
If it wasn't included in our purchase I wouldnt take it back
by JEEPWRANGLER on 06/26/2023When we asked to include the spare in the tire rotation Kevin the service rep said they don't do that. I had to call main office to get that done. It is either out of laziness or ignorance not to include the spare tire when rotating large… tires on a jeep wrangler. Either way it was an unacceptable answer. Then we waited over 2.5 hours for an oil change and tire rotation to be done. Yes, we had an appointment for this service. Then they forgot to put the tire key lock back in vehicle. Kevin tried to have us come back for it. We had to ask them to deliver it. I wouldn't go back if this service wasn't included in our purchase.Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 715-6920 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Great Service
by NTD_Katy on 06/25/2023Drew received my request to look at 1 specific truck. When I showed up it was already up front & waiting. Needless to say I left with it.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil Change
by Kamlesh on 06/19/2023Great Speed. They can improve in work quality checks.Hi Kamlesh, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change Corey/D foreman
by Lydia B on 06/17/2023I was called in advance by my service advisor that he would be out on my schedule app but not to worry that he would leave all needed for my visit with Corey which I had previously been scheduled in the past. Both service advisors are very… very professional and always very patient with all my questions or anything else that I would need. Very happy customer as I will continue to come in for all my service needs. We ♥️ our Auto-Narion Katy dealership and #1 in services for customers!!!!!Hi Lydia, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Zero Customer Service
by DJ Dodge on 06/16/2023Scheduled an appointment for recall work. Showed up for appointment, waited 30 minutes to be "checked in" and was then told they had to order the part... WTF... Recall part is tied to a VIN #.. Part Ordered, will call you when it's in..… 4 weeks later - still no call. Called the dealership back, waited patiently while they tried to figure out where the part was. Finally was told we do not do that recall work and never ordered a part?? WTF.. Called another dealer in Sugarland, part ordered, appointment made, and service completed in less than 1 week. This will be the absolute last time I try to use Katy Dodge Dealership....Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 715-6920 -- we hope to hear from you soon.
customer service was great
by Dodge Owner on 06/16/2023Andrew took great care of me on my scheduled appointment for basic service, oil change and tire rotation. They even washed my truck, so when I picked it up it looked great. Thanks for the care and attention AndrewHello, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Harrison kitchen
by Coçhise on 06/15/2023I had a good experience at AutoNation my oil change was fast, they even washed and vacuumed my car thank you AutoNation.Hello Cochise, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Best service ever
by ric rosser on 06/14/2023Its the personal service that I come back for! You cant get that just anywhere anymore.Hello Ric, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Chrysler Dodge Jeep RAM Katy. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Undecided
by MMP5069 on 06/13/2023Purchased a vehicle. OK experience. Not good not bad. BUT the engine light is on within 2 week or less of purchase and very little usage. Has a limited warranty, but lack of communication between sales and service if it's covered. Day 4 no… answers and no urgency to get it get it resolved. At this point, I may be returning the vehicle.Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (281) 715-6920 to speak to our manager directly.
Poor after sale service
by Cindy T on 06/08/2023The Finance Manager is great but the Salesman & Management does not call you back after sale. I’m missing a key to a 2022 car & they simply will not rectify the situation after numerous attempts. Very disappointed in the lack of customer… service.Hello Cindy, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Melissa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
by Ivory Park on 04/30/2025