Texan Dodge Chrysler Jeep Ram
Customer Reviews of Texan Dodge Chrysler Jeep Ram
Bait and switch! Terrible service.
byon 04/25/2023
One of the worst service departments in system. I scheduled my appointment for the first thing in the morning to hopefully get in and out as quickly as possible. When I arrived I was told that they needed my truck for the entire day to do a 5 minute software update. WTF! If that was the case then I should have been notified the day prior and not the morning of. Sadly this is not the first time. Terrible! Go somewhere else.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Mixed reviews
byon 07/31/2018
Levina the service representative was great and the shop manager was fantastic. The service tech didnt pay attention to the paperwork and didnt do the correct work on my vehicle but Jim fixed it for me. Chuck Taylor was very rude.
- Recommend this dealer? No
- Did the dealer honor all commitments made? Yes
Oil changes
byon 08/22/2017
I purchased the oil change package they offered, which included 3 oil changes, tire rotation and wash. I was just recently told by the service advisor that due to my truck being a 3500 that only the front tires are rotated. So disappointed. To add, during the same oil change, the technician forgot to put my dipstick back and oil sprayed all over my truck engine and was coming out of the grill and dripping from the bumper. To be fair, Texan Dodge acted quickly and offered to clean my engine, just bring it in. Out of the 3 visits so far, only one time was I offered a loaner vehicle. The other times I either contacted a coworker to transport me to and from work, and the other I took their courtesy shuttle. It is a bit frustrating due to their negligence I am inconvenienced almost every week with getting my engine cleaned. This past Friday it was cleaned only to have more oil coming from under my hood and down my driver fender less than 24hrs later. So I will be visiting them once again to have my engine cleaned as well as my truck washed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Worst service ever!
byon 05/16/2016
So I have a brand new Jeep and continue to have issues with the transmission and other areas. Was scheduled to being car in, and transmission tech was on vacation for 2 weeks. Bring my car back 2 weeks later, and the tech is backed up. Oh and they were asking me to pay $300 for a loaner car (but they ran out of loaners and would send me to Enterprise) so they could keep my car for a week! A month later, they did an oil change and forgot to reset the oil indicator. I called in to get it fixed and they said they would need to keep my car for 5 days because they are backed up. Oh and they have no loaner vehicles and I would need to pay for a rental! Worst place to deal with. I'm completely shocked at the level of inconvenience I've experienced in the short time I've owned this car. I will never ever recommend anyone to buy from this dealership. And of course no one ever told me during the sale about their lousy service department and the additional $300 coverage to pay for a non-guaranteed loaner! Scam!
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
43 days and counting
byon 05/06/2016
They have had my truck now for 43 days $3200 worth of repairs and they still don't know when I will get it back. Had to call Chrysler and get them involved and still nothing. Worst service dept and customer service I have ever dealt with. Will NEVER EVER buy another chrysler product in my life.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Service is the worst I've seen or experienced.
byon 07/10/2015
I bought a new Dodge Ram 1500 Lone Star edition last month. There was a rolling sound coming from the steering area. I took the truck in and they claimed they fixed. Waited 2 days to fix, drove off the lot and same noise was there. Took it back (2nd time) waited 3 days to fix, drove around the lot and noise was still there. So, had the mechanic ride with me and he confirmed the noise was still there. Left the truck there and ask they call me for an update. I have since called for 4 straight days and there is not a person there who can tell me; what is wrong how long it will be or even call me back. 4 days (11 calls) I have been promised a call back from a service manager or someone to give me an update. I've had to use personal days and lose money every day it's in there. I could have rented a car but there is another additional out of pocket expenses and I didn't know if it would take a day, two or what because nobody will talk to me, knows what's going on or will call me back. I spent almost $40,000 on a new truck and they have had it in service longer than I have had it. I understand things go wrong but to not give me an update, a courtesy call back, nothing after 4 days is unacceptable and unprofessional! I have called 3 times this morning with no update on what, when and how and again promised someone would call back. I ask to be transferred to the manager and of course...voicemail and no call back from him either. Now going on the 5th (14 calls) day with nothing; no call back, updates or a manager call back. Again, this is the most unprofessional dealership I have ever encountered in my 35 years of buying and service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Poor Service Experience
byon 12/19/2014
I had to get new keys made for one of my dodge vehicles, and after dropping the car off received a call the next day saying it was done. At 1300 on a Friday, I walked in and the service department was full of people, with absolutely no one in the area who seemed employed by the dealership. I eventually saw a service person and immediately asked to get my vehicle, and was led to the cashier. After waiting for 3 employees to stop the conversation I so rudely seemed to be interrupting, I was told they had my name but not my paperwork. Not knowing anything about their business processes I said I'd been told to come retrieve my vehicle, and was again told that I didn't have my paperwork. After that the cashier who looked frustrated by my presence lifted a phone and "paged" a service coordinator saying they had a customer waiting, and then made sure to know I wasn't welcome to wait there. I won't be buying anything, or returning to this dealership, again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Mixed feelings
byon 01/09/2008
The new vehicle has been in the shop 3 times, each time I reported a rattle in the dash. The rattle is still there and maybe a little worse. It is really annoying. The vehicle was towed in twice because the rear hatch would open on its own driving down the road. When the Service Manager stepped in directly they were able to fix it. A very difficult to find short in a wiring harness I was told. The experienced service writer staff is quite professional and pleasant, but I suspect there need to be more of them. Contacting them on the phone can be quite challenging. Shuttle service is quite good.
- Recommend this dealer? No
2 Comments